Poštovani krai200,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Slots Safari kazinom. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li da nam kažete da li je vaš nalog blokiran privremeno ili trajno?
Da li ste komunicirali sa korisničkom podrškom o razlozima zbog kojih je vaš nalog blokiran? Ako ste dobili neko objašnjenje, molimo vas da ga prosledite na veronika.l@casino.guru . Alternativno, ovde možete postaviti snimke ekrana.
Da li sam dobro razumeo da je ovo bio prvi put da ste pokušali da podignete svoj dobitak iz ovog kazina?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 800 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear xray200,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Slots Safari Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if your account was blocked temporarily or permanently?
Have you communicated with customer support about the reasons your account was blocked? If you received any explanation, please forward it to veronika.l@casino.guru. Alternativley, you may post screenshots here.
Do I understand correctly that this was the first time you attempted to withdraw your winnings from this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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