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unfair and unclear terms and conditions.

You deposit and they give you a supposed bonus where there is no game that counts betting on it..

I explain it clearly, they tell you that you can't play baccarat and other table games and they put 100 restricted games on you, which in the chat they explain that it can change at any time. the chat that at the 150 games that you clicked does not allow you to count it in the bonus relover they copy and paste the unclear terms and conditions where you do not know which game if you can because I repeat I already wanted to enter more than 1150 games and you do not Leave... it seems to me a little transparent casino and the truth leaves a lot to be said. I hope this complaint reaches people and be careful not to enter for the first deposit bonus. In all marks the same thing tells you like this ..

Please note that bets placed on this game will not count towards wagering requirements

and there is no game that counts for the bonus relover .. I send 5 random photos for you to check it too

terminos y condiciones injustos y poco claros .

depocitas y te dan un supuesto bono donde no hay juego que contabilize apostar en el ..

lo explico de una forma clara te dicen que no podes jugar jugoes de mesa bacarat y otros y te ponen nose ponele 100 juegos restrigindos lo cual en el chat te explican que puede cambiar en cualquier momento.. bueno hasta ahi claro pero cuando les explicas en el chat que a los 150 juegos que clikeaste no te permite contabilizarlo en el relover del bono te copian y pegan los terminos y condiciones pocos claros donde no sabes cual juego si se puede por que repito ya quise entrar a mas de 1150 juegos y no te deja.. me parece un casino poco trasnparente y la verdad deja mucho que deciar espero que esta queja llegue a la gente y tengan cuidado de no entrar por el bono del primer depocito. en todas marca lo mismo te dice asi ..

Tenga en cuenta que las apuestas hechas en este juego no se tendrán en cuenta para los requisitos de apuesta

y no hay juego que contabilize para el relover del bono .. envio 5 fotos aleatorias para que ustedes tambien lo comprueben

Dear Pandurolia2022,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you tried t communicate this issue with the casino directly? Are there any funds being held by the casino? What happened to your deposited funds, please?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, yes I communicated by live chat all the time the advisor repeated everything like a parrot copying and pasting the same unfair and unclear terms where there is no existing game to my knowledge that I have tried with 150 different ones and they all said the same thing. What happened to the deposit? First, I canceled the bonus since it is a farce and secondly, I just played all the money that was deposited as quickly as possible, losing and leaving to never come back... what I am trying to do with this complaint is to tell people or that their page put that they have unclear abusive unfair bonus terms so people know who they are. Nothing else. I think that I have put the conclusive evidence so that this is the case, since people like me, before entering a new casino, look at the review of this page and the highly valued thing that you have for this phony casino is not to my liking

Hola si me comunique por chat en vivo todo el tiempo el asesor repetía todo como un loro copiando y pegando los mismos términos injustos y pocos claros dónde no hay juego existente a mi entender que eh probado con 150 diferentes y todos decían lo mismo . Que paso con lo depocitado ? Primero anule el bono ya que es una farsa y segundo jugué así nomás toda la plata de lo depocitado lo más rápido posible perder e irme para no volver nunca más .. lo que intento con esta denuncia es que le digan a la gente o que en su página pongan que tienen términos de bonos injusto injuriosos poco claros para que la gente sepa quiénes son. Nada más. Creo que eh puesto las pruebas contundentes para que así eso ya que personas como yo antes de entrar a un casino nuevo se fija en la reseña de esta página y lo muy valorado que ustedes tienen a este casino trucho no es de buen agrado para mí

Thank you, Pandurolia2022, for the clarification. I understand that it must be frustrating if any game you tried was unavailable for bonus wagering. Unfortunately, since you already cancelled the bonus and played your real money, I'm afraid there's not much we can do for you.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding. 

We reopened this complaint to post the player's last email to us:

Surely they did not investigate, it cannot be that they say that it is unjustified... they must have some kind of arrangement with that casino. They are not as reliable as they make themselves out to be... I am going to leave this platform that prefers arrangements without being transparent with the information they give people. Greetings

We reopened this complaint to post the player's last email to us:

Seguramente no investigaron no puede ser que digan que es injustificado .. deben tener algún tipo de arreglo con ese casino. No son tan confiables como se hacen ver .. voy a dejar está plataforma que prefieren los arreglos sin ser transparente con la información que le dan a la gente. Saludos

I partially understand your frustration, Pandurolia2022. Nevertheless, you cancelled your bonus and played your deposited funds before we could intervene. There was no other option for me than to mark your complaint as unjustified as it was too late for us to try to help you. There were no funds in your account.

Thank you for your understanding.