Igrač iz Južne Afrike pokušao se samoisključiti iz kazina. Nažalost, upit je zanemaren.
SUBOTA 6. OŽUJKA 2021
POŠALJEN E-POŠTA OBOJEM THUNDERBOLT I SPRINGBOK KAZINU
-ZATVORITE PROBLEM IGRANJA RAČUNA
-ISKLJUČITE ME IZ IGRAČA I DEPOZITIRANJA
-NEMA PROMO PONUDA
- SLIJEDITE UPITI 1 POKUŠANI U ČATU 1. ODGOVOR
-3 VIŠE POŠALJENIH E-MAILOVA
-Prvi put sam zatražio SAMO IZGUBLJENO R150 OD NOVCA POTREBNOGA ZA ŽIVJENJE BITNIH KAO HRANE KAKO SAM NEZAPOSLEN I IMAM PROBLEM IGARA IGRAČA RET 100 LETES TRY
ODMAH PONAVLJENO IGRANJE BROJ RAČUNA KOJI SAM SIT NAD TIJEKOM SUB NEDJELJE IZGUBIO SVE NOVCE,
-ONDA SAM ODLUČIO KOLIKO BONUSA MOGU DA TRAŽIM PRIJE NEKO DA ME NEKO ZAKLONI RAČUN ILI MENE PROVERI
- 90% OD SVIH PROMOŽNIH PROIZVODA TIJELO SE USPJEŠNO, I JOŠ NITKO
-PONEDJELJAK NOĆ ODRŽAO KWESI U ČATU
-ZATVORILI SMO RAČUN BEZ POVRAĆAJA
-NISMO DOBILI E-MAIL
-ZATIM JE NAŠLA SVE MOJE E-MAILOVE
-SAM SAMO ODGOVORIMO NA E-MAILOVE SVAKI 2 DO 3 DANA
POSTOJE UVJETI I WEB STRANICE
Springbok Casino u svakom trenutku nadgleda sve kazino igre. Kao rezultat toga, Springbok Casino ima mogućnost praćenja i pregledavanja svakog rukovanja / okretanja / povlačenja utora / okretanja za svakog igrača i ponuđenu igru.
-AKO BI TO OBAVLJENO, SAMO BI IZGUBIO R150 I RAČUN BI BIO ZAKLJUČAN
LAGALI SU PO OVIM UVJETIMA TAČKA 3.
Sve sporove treba proslijediti Casinu Springbok putem e-pošte u roku od jednog (1) sata od spornog događaja.
-Ali KWESI JE REKAO 2 DO 3 DANA DA SE OBRATI
DA LI JE TO OBAVLJENO, NE BIH MOGAO GUBITI SVE RAČUNE NOVCA KOJI BI BILE ZAKLJUČANI
OVO NIJE UČINJENO
PODSJETITE DA SMO E-MAILOVI BILI PODEŠENI I NA THUNDERBOLT I SPRINGBOK KAZINO
DOGADA MI NISU NAPOŠTENI PROTOKOL O NAKNADI O KOZMETIJAMA, NIKADA NIJE PRIMJENJEN NITI OZBILJAN I ZATRAŽITI POVRATNI POVRAĆAJ SVAKOG DEMPOZITA KOJI JE IZMEĐU R600 I R700
ISPOD DATUMA ŽIG ZA POKAZIVANJE PRVI ZAHTJEV
Molimo vas da hitno pregledate i pomognete ..
craig manson
Subota, 6. ožujka, 10:29 (prije 3 dana)
pomoći
Zdravo,
Molimo vas da hitno pregledate i pomognete ..
SATURDAY 6 MARCH 2021
SENT EMAIL TO BOTH THUNDERBOLT AND SPRINGBOK CASINO
-CLOSE ACCOUNT GAMBLING PROBLEM
-EXCLUDE ME FROM GAMING AND DEPOSITING
-NO PROMO OFFERS
- FOLLOW UP REQUESTEDS 1 ATTEMPTED ON CHAT 1ST NO REPLY
-3 MORE EMAILS SENT
-FROM THE FIRST TIME I REQUESTED AT THAT TIME ONLY LOST ABOUT R150 OUT OF THE MONEY THAT WAS NEEDED FOR LIVING ESSENTIALS LIKE FOOD AS I AM UNEMPLOYED AND HAVING A GAMBLING PROBLEM THOUGHT NEED MONEY LETS TRY ONLY R100 AFTER LOSING R150
IMMEDIETLY REUESTED LOCK ACCOUNT GAMBLING THAT SAT OVER THE COURSE OF SAT SUNDAY I LOST ALL MY MONEY ,
-THEN DECIDED TO SEE HOW MANY BONUSES I CAN CLAIM BEFORE SOMEONE LOCKS ACCOUNT OR VERIFIES ME,
- 90% OF ALL THERE PROMOS WAS CLAIMED SUCCESFULLY, STILL NO ONE BOTHERED
-MONDAY NIGHT GOT HOLD OF KWESI ON CHAT
-WE CLOSED THE ACCOUNT NO REFUND
-WE DIDNT GET AN EMAIL
-THEN SHE FOUND ALL MY EMAILS
-WE ONLY RESPOND TO EMAILS EVERY 2 TO 3 DAYS
THERE WEBSITE TERMS AND CONDITIONS
Springbok Casino monitors all casino games at all times. As a result, Springbok Casino has the ability to track and review each hand/roll/slot pull/spin for each player and game offered.
-HAD THIS BEEN DONE I WOULD OF ONLY LOST R150 AND ACCOUNT WOULD HAVE BEEN LOCKED
THEY LIED ON THIS TERMS AND CONDITIONS POINT 3.
All disputes should be forwarded to Springbok Casino by e-mail within one (1) hour of the disputed event.
-BUT KWESI SAID 2 TO 3 DAYS TURN AROUND TIME
HAD THIS BEEN DONE I WOULD HAVE HAD NOT BEEN ABLE TO LOSE ALL THE MONEY ACCOUNT WOULD OF BEEN LOCKED
THIS WAS NOT DONE
REMIND YOU EMAILS WERE SET ON BOTH THUNDERBOLT AND SPRINGBOK CASINO
THEREFORE I WAS IGNORED THE GAMBLING ADDICTION PROTOCALL WAS NEVER IMPLEMTED NOR TAKEN SERIOUS AND REQUEST A FULL REFUND ON EVERY DEPOSIT MADE WHICH IS BETWEEN R600 AND R700
BELOW DATE STAMP TO SHOW WHEN FIRST REQUESTED
Please review and assist urgently..
craig manson
Sat, 6 Mar, 10:29 (3 days ago)
to help
Hi there,
Please review and assist urgently..
Dragi cmanson81,
Hvala vam što ste podnijeli žalbu. Žao mi je zbog vašeg problema.
Možete li, molim vas, proslijediti svu e-poštu ili snimke zaslona koji pokazuju da ste poslali zahtjeve za samoisključenje? Moja adresa e-pošte je petronela.k@casino.guru . Jeste li u tim zahtjevima naveli koliko dugo želite da vaš račun bude zatvoren i jasno naveli razlog?
Provjerio sam odjeljak Odgovorno igranje na web lokaciji i evo što sam pronašao https://www.springbokcasino.co.za/responsible-gaming :
„Samoizključenje igrača:
Igrači mogu kontaktirati Casino Springbok u bilo kojem trenutku radi samoisključenja u periodu po njihovom izboru, počevši od mjesec dana. Tada igrač neće moći igrati odabrani period, nakon čega može ponovo aktivirati svoj račun. "
Da li je ovo help@springbokcasino.co.za adresa e-pošte na koju ste poslali e-poštu?
Nadam se da ćemo vam moći pomoći da što prije riješite ovaj problem. Unaprijed se zahvaljujem na odgovoru.
Srdačan pozdrav,
Petronela
Dear cmanson81,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please forward all the emails or screenshots showing that you have sent requests for the self-exclusion? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why?
I have checked the Responsible Gaming section on the website, and this is what I found https://www.springbokcasino.co.za/responsible-gaming:
„Player self-exclusion:
Players can contact Springbok Casino any time to self-exclude for a period of their choice, beginning with one month. The player will then be unable to play for the chosen period, after which he can reactivate his account."
Is this help@springbokcasino.co.za the email address to which you have sent your emails?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dodatni komentari igrača
Kao što možete vidjeti u smislu kako se igrači s problemima kockanja ignoriraju u springboku
KianaZdravo 😃 Sada ste povezani s Kiana 🍀 Kako vam mogu pomoći danas?
Ja
Zdravo,
postoji li dežurni nadzornik koji sam zadnji put razgovarao s Kwesie
IaKiana
To mogu sigurno provjeriti za vas.
Mogu li zatražiti razlog vašeg zahtjeva kako bih mogao prenijeti informacije?
Ja
da ilegalne prakse i procedure s igračima koji imaju ovisnost o kockanju
i omogućavanje im da polože i ne poduzimaju radnje
još uvijek tu
IaKiana
Da, još uvijek sam ovdje
Dopustite mi trenutak.
Sad ću vas prebaciti do svog pretpostavljenog
Ja
hvala ti
Kwesi
Zdravo, dobrodošli u Casino podršku. Moje ime je Kwesi i sretan sam što vam danas mogu pomoći.
Ja
Zdravo Kwesi, razgovarali smo neki dan. Poslao sam ti povratne informacije e-poštom i proslijedit ću obrasce za izuzeće za kratko vrijeme
Kwesi
Da, razgovarali smo juče
Ja
Jeste li bili ozbiljno ozbiljni u pogledu okretanja odgovora putem e-pošte
Kwesi
Jesam
Ja
koji je
2 do 3 dana
Kwesi
Da Craig
Ja
i Pretpostavljam da se novi igrači koji uplate ne provjeravaju niti nadgledaju odmah
Kwesi
Ne, ovo pravilo vrijedi za sve
Od novih igrača do VIP-a
Ja
Samo pokušavam shvatiti da li imam R15000, postoji 99% šanse da bih sve to odigrao, to su uglavnom problemi s ovisnicima o kockanju
u redu, hvala vam što ste potvrdili lažne podatke
jer prema odredbama i uslovima vaših web lokacija
Springbok Casino u svakom trenutku nadgleda sve kazino igre. Kao rezultat toga, Springbok Casino ima mogućnost praćenja i pregledavanja svakog rukovanja / okretanja / povlačenja utora / okretanja za svakog igrača i ponuđenu igru.
da se ovo dogodilo, podizali biste depozite i ludi iznos bonusa koje sam tražio i pokušao me kontaktirati kako bi provjerio moje detalje, to nije učinjeno,
drugo, ako ste odgovorili ili je bilo koji agent odgovorio i krenuo u akciju, to bi značilo da bih vjerojatno izgubio samo R150 jer je to bio tačan iznos kad sam poslao e-poštu
bez poduzimanja radnji na mom zahtjevu, na kraju sam potrošio preko 600 RR
s obzirom na činjenicu da sam osigurao da sam e-poštom poslao oba kazina i kako kažete 2 do 3 dana
Sve sporove treba proslijediti Casinu Springbok putem e-pošte u roku od jednog (1) sata od spornog događaja.
Kwesi
Naša usluga chata uživo jedini je način za trenutni odgovor, žao nam je što ste se to vama dogodili
E-pošta traje 2-3 radna dana
Nedjelja i subota nisu uključene
Danas je drugi dan
Ja
Zahtjevi za zatvaranje računa ovisnosti o kockanju moraju se odmah reagirati
Kwesi
Da, jednom osviješten. Nismo bili upoznati dok niste ušli u chat
Ja
a kako to nije učinjeno, očekujem puni povrat novca jer ovaj kasino nije slijedio protokol koji implementira igraći odbor
Kwesi
Žao mi je, ali ovo ne možemo povratiti
Kao što je rečeno u našem prethodnom razgovoru
Ja
Springbok Casino štiti svoje igrače potičući odgovorno igranje i osiguravajući da casino akcija uživa kao čista zabava. U svrhu postizanja ovih ciljeva Springbok Casino je implementirao mehanizme i strukture kako bi pomogao igračima koji imaju problema sa kontrolom svojih igara:
je li springbok nešto poduzeo i zaključao moj račun u subotu, gdje prema vašim riječima stoji 2 do 3 dana
Kwesi
U našim općim uvjetima, morao bih vam savjetovati da ih potpuno pređete prije igranja
Ja
i zašto mi thunderbolt još uvijek šalje ponude kao što sam dobio ponudu jutros
Kwesi
Kako su dogovoreni, prijavite se
Ja
još uvijek ne slijedi ispravan protocal
Dnevna / mjesečna ograničenja depozita:
Igrači mogu kontaktirati Springbok Casino u bilo koje vrijeme i postaviti dnevne ili mjesečne limite depozita.
Kwesi
Morat ćete poslati obrazac za samoisključenje kako bismo vas mogli u potpunosti izuzeti, kao što je rečeno jučer, vaš račun je trenutno blizu
Da, mogu putem chatova
Ja
pa ako sam vam poslao e-poštu, postavite dnevna ograničenja na R50 i čekajte odgovor 3 dana To znači da ne bih izgubio siguran koliki je iznos dnevnog depozita u kasinu prije nego što pokrenem ovo
Moj argument se ne odnosi na to odakle mi bonus, ne mogu se svakodnevno prijavljivati na osnovne upite, što je u redu u roku od 2 do 3 dana
NE kada je u pitanju zaključavanje računa zbog ovisnosti o kockanju
Kwesi
Zbog toga vam savjetujemo našu uslugu chata uživo za trenutni odgovor
Ja
NEZAVISNO KAKO JE TO UČINJENO TREBA DA SE DJELUJE
Kwesi
Nažalost, to nije slučaj Craig
Ovo je postupak
Ja
To nije izgovor kao da sam otišao na web stranicu i aw 2 do 3 dana možda biste mogli iskoristiti taj izgovor,
Kwesi
Žao mi je što se ovako osjećaš Craig
Ja
nepoštovanjem protokola i ispravnih postupaka i odbijanjem povrata novca na osnovu činjenice da moj račun nije odmah zaključan ko ima jači slučaj
Kwesi
Nažalost, povrat novca nije moguć
Ja
To je u redu, samo mi je ovo trebalo potvrditi na chatu, tako da mogu ažurirati igraću ploču na ono što kažete da je vrijeme okretanja e-pošte i da ne poduzimate mjere odmah, a web stranica kaže u roku od 1 sata
Kwesi
Razumijem Craiga.
Mogu li vam još nešto pomoći?
Additional comments from the player
As you can see in terms of how players with gambling problems are ignored at springbok
KianaHello 😃 You are now connected with Kiana 🍀 How may I assist you today?
Me
Hi there,
is there a supervisor on duty I last spoke to Kwesie
Kiana
I can certainly check on that for you.
May I ask the reason for you request so that I can relay the information?
Me
yes illegal practices and procedures with players that have gambling addictions
and allowing them to deposit and not taking actions
still there
Kiana
Yes I am still here
Please allow me a moment.
I will now transfer you to my superior
Me
thank you
Kwesi
Hi, welcome to Casino Support. My name is Kwesi and I'm happy to help you today.
Me
Hi Kwesi we spoke the other day I emailed you feedback and will forward the exclusion forms in a short while
Kwesi
Yes we spoke yesterday
Me
were you infact serious with regards to the email response turn around time
Kwesi
Yes I was
Me
which is
2 to 3 days
Kwesi
Yes Craig
Me
and Im guessing new players who deposit do not get verified or monitored immediately
Kwesi
No, this rule is for everyone
From new players to VIP
Me
Im just trying to understand if I had R15000 there is a 99% chance I would of played it all out thats generally issues with gambling addicts
ok so thank you for confirming false information
because according to your websites terms and conditions
Springbok Casino monitors all casino games at all times. As a result, Springbok Casino has the ability to track and review each hand/roll/slot pull/spin for each player and game offered.
had this happened you would of picked up on deposits and the crazy amount of bonuses I claimed and tried to contact me to verify my details this wasnt done,
secondly, If you responded or any agent responded and took action that would mean I probably would of only lost R150 as that was the exact amount when I emailed
without taking action on my request I ended up spending over R600
given the fact that I made sure I emailed both casinos and as you say 2 to 3 days
All disputes should be forwarded to Springbok Casino by e-mail within one (1) hour of the disputed event.
Kwesi
Our live chat service is the only way for immediate response, so sorry that you this happened to you
Emails takes 2 -3 business days
Sunday and Saturday are not included
Today is the second day
Me
gambling addiction account closure requests must be actioned immediately
Kwesi
Yes, once made aware. We were not aware until you came into chats
Me
and as this was not done I expect a full refund as this casino did not follow protocal which is implemented by the gaming board
Kwesi
So sorry but we cannot refund this
As stated in our previous conversation
Me
Springbok Casino protects its players by encouraging responsible gaming and ensuring that casino action is enjoyed as pure entertainment. To further these aims Springbok Casino has implemented mechanisms and structures to help players who have problems controlling their gaming:
did springbok take action and locking my account on saturday where in your terms does it state 2 to 3 days
Kwesi
In our general terms and conditions, I would have to advise you to go over them completely before playing
Me
and why is thunderbolt sending me offers still as I got an offer this morning
Kwesi
As these were agreed upon sign up
Me
still failing to follow the correct protocal
Daily / Monthly deposit limits:
Players can contact Springbok Casino any time and set daily or monthly deposit limits.
Kwesi
You will have to send back the self exclusion form so that we're able to completely exclude you, as stated yesterday, your account is currently close though
Yes they can, via chats
Me
so if I emailed you please set daily limits to R50 and waited 3 days for a response That means I would have lost not sure what the daily deposit amount is at the casino before actioning this
My argument is not regrding wheres my bonus I cant login everyday basic queries thats fine regarding 2 to 3 days
NOT when it comes to locking accounts due to gambling addiction
Kwesi
This is why we do advise you to our live chat service for immediate response
Me
NO REGARDLESS HOW IT WAS DONE IT SHOULD OF BEEN ACTIONED
Kwesi
Unfortunately that is not the case Craig
This is the procedure
Me
Thats not an excuse as if I went on the website and aw 2 to 3 days maybe you could use that excuse,
Kwesi
So sorry that you feel this way Craig
Me
by not following protocol and the correct procedures and refusing the refund based on the fact that my account was not locked immediately who has a stronger case
Kwesi
Unfortunately a refund is not an option
Me
Thats fine I just needed this confirmed on chat so I can update the gaming board on what you say is email turn around time and not taking action immedietly and the website saying within 1 hour
Kwesi
I understand Craig.
May I assist you with anything else?
Dragi cmanson81,
Produljujemo tajmer za 7 dana. Imajte na umu da ćemo odbiti vašu žalbu u slučaju da u datom roku ne pružite potrebne podatke.
Dear cmanson81,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Pozdrav, opet se ispričavam, ne mogu uvijek pristupiti internetu zbog financijskih, ali cijenimo dodatnih 7 dana
web adresa je bila help@sprinbokcasino.co.za
Hi there again apologies cant always access the web due to financial but appreciate the extra 7 days
the web address was help@sprinbokcasino.co.za
Možete li, molim vas, proslijediti svu e-poštu ili snimke zaslona koji pokazuju da ste poslali zahtjeve za samoisključenje? Jeste li u tim zahtjevima naveli koliko dugo želite da vaš račun bude zatvoren i jasno naveli razlog?
Could you please forward all the emails or screenshots showing that you have sent requests for the self-exclusion? Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why?
Hvala vam puno, cmanson81, što ste pružili sve potrebne informacije putem e-pošte. Sada ću vašu žalbu prenijeti na kolegu Jozefa koji će vam biti u pomoći. Želim vam puno sreće i nadam se da ćete u bliskoj budućnosti vidjeti kako se vaš problem rješava na vaše zadovoljstvo.
Thank you very much, cmanson81, for providing all the necessary information via email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Pozdrav cmanson81.
Izuzetno cijenim što ste podijelili svoja iskustva s timom Casino Gurua. Sada ćemo pokušati stupiti u kontakt s kasinom.
Hello cmanson81.
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
Dragi cmanson81,
Žao nam je zbog vašeg problema.
Tim za podršku Springboka savjetovao nas je o sljedećem:
Budući da ste imali puno registriranih računa (12 u Thunderboltu i 9 u Springboku), a originalni zahtjev za zatvaranjem / izuzećem poslan je iz e-pošte registrirane na račun koji je već bio zatvoren, trebalo nam je malo više vremena nego što je uobičajeno da bismo mogli identificirati i zatvorite ih sve.
Na e-poruke odgovaramo u roku od 24-48 sati. Za hitna pitanja nudimo chat uživo i mogućnost zakazivanja povratnog poziva: https://www.springbokcasino.co.za/support
Imali ste dvije interakcije u chatu 5. marta na računu na kojem ste položili "craige81", međutim, niste spomenuli zatvaranje / isključenje računa! Tek 8. (kada su depoziti položeni i odigrani) spomenuli ste ovisnost o kockanju i zatvaranje / isključivanje računa na dotičnom računu "craige81". Na kraju interakcije putem chata, račun je zatvoren i SE obrazac vam je poslan e-poštom (koji do sada nikada niste vratili). Ovo je chat na koji se pozivate u svom prethodnom postu od 10. marta.
U vezi s dva pravila koja ste spomenuli u svom prvom postu:
"Springbok Casino u svakom trenutku nadgleda sve kazino igre. Kao rezultat toga, Springbok Casino ima mogućnost praćenja i pregledavanja svakog povlačenja / okretanja slota / slota za svakog igrača i ponuđenu igru."
"Sve sporove treba proslijediti Casinu Springbok putem e-pošte u roku od jednog (1) sata od spornog događaja."
Ova dva pravila odnose se na stvarne kazino igre i potencijalne tehničke probleme povezane s igrama.
Napokon zaključujemo, neće biti povrata depozita.
Obavijestite nas ako još nešto možemo učiniti za vas.
Najljepše želje,
Vaš pridruženi tim Springboka
Dear cmanson81,
We are very sorry to hearing about your issue.
Springbok support team advised us about the following:
Since you had a lot of accounts registered (12 in Thunderbolt and 9 in Springbok) and the original closure/exclusion request was sent from an email registered on an account that was already closed, it took a little bit longer than usual for us to identify and close all of them.
We reply to the emails within 24-48 hours. For matters that are urgent, we offer the live chat and the option to schedule a call back: https://www.springbokcasino.co.za/support
You had two chat interactions on the 5th of March on the account where you made the deposits "craige81", however, you did not mention the account closure/exclusion! It was only on the 8th (after the deposits were made and played down) when you mentioned the gambling addiction and the account closure/exclusion on the account in question "craige81". At the end of the chat interaction, the account was closed and the SE form was emailed to you (which you never returned so far). This is the chat to which you refer to in your previous post from March 10th.
Regarding the two rules you mentioned in your first post:
"Springbok Casino monitors all casino games at all times. As a result, Springbok Casino has the ability to track and review each hand/roll/slot pull/spin for each player and game offered"
"All disputes should be forwarded to Springbok Casino by e-mail within one (1) hour of the disputed event."
These two rules refer to the actual casino games and potential technical issues linked to the games.
We finally conclude, there will be no refund of the deposits.
Please let us know if there is anything else, we can do for you.
Kindest Regards,
Your Springbok Affiliate Team
Dragi cmanson81.
Možete li potvrditi izjavu kazina ili biste trebali zatražiti dokaze?
Imajte na umu da ćemo u slučaju da u zadanom roku ne pružimo potrebne informacije odbiti vašu žalbu.
Toplo vam preporučujem da pogledate i naš članak o odgovornom kockanju jer imate mnogo sličnih žalbi od vas i stvarno izgleda kao da imate problem i trebali biste potražiti pomoć (barem da biste bili sigurni da ste u redu).
Dear cmanson81.
Could you confirm the casino team statement or should require the evidence?
Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
I highly recommend you also check our article about responsible gambling since there are many similar complaints from you and it really looks like you have a problem and you should seek help (at least to make sure you are ok).
Nažalost, prisiljeni smo odbiti ovaj slučaj jer igrač nije odgovorio na naše poruke i pitanja. Stoga nismo u mogućnosti nastaviti s daljnjom istragom ili predložiti moguća rješenja.
Igrač može ponovo otvoriti ovu žalbu u bilo kojem trenutku.
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.