Zdravo!
Hvala vam što ste odvojili vreme da pregledate moju situaciju.
Račun je i dalje otvoren i dostupan. Ali ne mogu se praviti sportske ili kazino opklade. Povlačenja takođe nisu dostupna.
Nalog je ovakav od oktobra 2022, ali aktivno pokušavam da uradim KIC od aprila 2023.
Ulog ima 4 nivoa verifikacije. Prvi nivo je jednostavno popunjavanje tabele sa ličnim podacima. 2. nivo je verifikacija lične karte sa slikama pasoša sa ili bez selfija. 3. je dokaz adrese. 4. je dokaz bogatstva
Trenutno sam zaglavljen na nivou 3. Za nivo 2 morao sam da šaljem i ponovo šaljem slike svog pasoša, da pravim selfije sa pasošem, morao sam da skinem naočare, morao sam da dodam parče papira sa imenom i datumom mog naloga itd. Ali konačno sam ga verificirao nakon otprilike 6 različitih otpremanja.
Evo informacija o nivou 3:
https://help.stake.com/en/articles/5328375-acceptable-documents-for-proof-of-address
„Imajte na umu da tim za usklađenost zadržava pravo da zatraži bilo koji dokument koji bi im mogao zatrebati.
Možete koristiti jedan od sledećih dokumenata da potvrdite svoju adresu:
Račun za komunalije (struja, voda, gas ili račun za kiriju)
Izvod iz banke ili kreditne kartice (u nekim slučajevima izvod iz banke se ne može koristiti)
Savetnička taksa, opštinski račun ili vladino poresko pismo
Zvanično pismo od vašeg poslodavca ili obrazovne institucije koje potvrđuje vašu adresu sa pečatom i potpisom
Ugovor o zakupu
Referentno pismo banke – Referentno pismo banke treba da bude samo informativno pismo sa nekim vašim podacima i podacima o banci. Ovo pismo treba da bude na engleskom i mora da ispunjava sledeće uslove:
Prikazuje pun kontakt banke
Prikazuje vaše puno ime i adresu
Prikazuje datum izdavanja računa i vrstu računa
Prikazuje datum izdavanja pisma"
Ono što sam mogao da pružim sa te liste je:
-Pismo o zakupu (zapravo je overeno) da dokažem da iznajmljujem kuću u kojoj živim
- Referentno pismo banke u kome banka potvrđuje moju adresu i da kod njih imam aktivan račun
Ono što sam uspeo da pružim, a nije na spisku zvaničnika:
- Račun za kablovsku
-Račun za telefon
-Račun za električnu energiju koji se zove vlasniku kuće koju iznajmljujem (ovo je donekle tipično u CR i drugim zemljama da se komunalije naplaćuju stvarnom vlasniku, a ne iznajmljivaču). Dostavljena je i kopija uplate za taj račun, čak i skenirana lična karta vlasnika.
Kao što vidite, na sajtu stoji da imaju pravo da traže bilo koji dokument koji im je potreban. Razumem važnost KIC-a sa svim kockanjem maloletnika koji se dešava, ali osećam se kao da sam učinio dovoljno da potvrdim svoj identitet u ovom slučaju. Samo želim da se vratim kockanju na njihovom sajtu i da imam pristup svojim sredstvima.
Mogu da pošaljem dokumente koje sam dao i da stavim lanac e-pošte od 76 u tekstualnu datoteku da vam dam još bolji uvid u situaciju. Samo mi recite gde/kako da ih uputim vama.
Hvala što ste odvojili vreme
AD
Hi there!
Thank you for taking the time to review my situation.
The account is still open and accessible. But no sports bets or casino bets can be made. Withdrawals are also unavailable.
The account has been like this since October 2022 but I have been actively trying to do the KYC since April 2023.
Stake has 4 levels of verification. 1st level is simply filling out their personal information chart. 2nd level is ID verification with pictures of passport with or without selfie. 3rd is the proof of address. 4th is proof of wealth
I am currently stuck on level 3. For level 2 I had to send and re-send pictures of my passport, take selfies with the passport, had to take off my glasses, I had to add pieces of paper listing my account name and date etc. But I finally had it verified after about 6 different uploads.
Here is the level 3 information:
https://help.stake.com/en/articles/5328375-acceptable-documents-for-proof-of-address
"Please note that the compliance team reserves the rights to request any document they might need.
You can use one of the following documents to verify your address:
Utility bill ( electricity, water, gas or rent bill )
Bank or credit card statement (in some cases bank statement cannot be used)
Council tax, municipality bill or government tax letter
An official letter from your employer or educational institution confirming your address stamped and signed
Tenancy agreement
Bank reference letter - A bank reference letter should be just an informative letter with some of your and bank information. This letter should be in English and must meet the following requirements:
Shows full contact of bank
Shows your full name and address
Shows date of account issuing and type of account
Shows date of issuing of the letter"
What I was able to provide from that list was:
-Tenancy letter (It was actually notarized) to prove that I am renting the house where I live in
-Bank reference letter where the bank confirms my address and that I have an active account with them
What I was able to provide that is not on the list of official:
-Cable bill
-Phone bill
-An energy bill that is named to the owner of the house I am renting (this is somewhat typical in CR and other countries to have the utilities to be billed to the actual owner and not the renter). A copy of the payment for that bill was also provided, even a scanned ID of the owner.
As you can see the site does state they have the right to ask whatever document they may need. I understand the importance of KYC with all the underage gambling going on but I feel as though I have done enough to verify my identity in this case. I just want to go back to gambling on their site and have access to my funds.
I can send over the documents I have provided and also put the 76 email chain in a text file to give you an even better insight on the situation. Just let me know where/how to direct them to you.
Thanks for taking the time
AD
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