Nije velika suma novca, ali mene ovde više muči princip. Ignorirali su moj potpuno verifikovan i željeni način plaćanja za isplate i poslali sredstva na karticu koju sam zamrznuo pre nedelja (i sigurno nije korišćen za depozit). Kada to povlačenje nije uspelo, njihovi roboti su samo ponovo zakazali isto povlačenje na istu karticu. I, u odsustvu finansijskog tima vikendom, njihovi agenti za ćaskanje su mi u suštini samo rekli da ne mogu ništa da urade povodom sopstvene greške. A onda, što je još više otežavajuće, prestao je da odgovara na ono što verujem da je bila veoma opravdana zabrinutost u vezi sa njihovim pristupom situaciji.
Not a big amount of money, but I’m more bothered about the principle here. They ignored my entirely verified and preferred method of payment for withdrawals and sent funds to a card I had frozen weeks ago (and certainly wasn’t used for the deposit). When that withdrawal failed, their robots just rescheduled the same withdrawal to the same card. And, in the absence of a finance team at weekends, their chat agents basically just told me there was nothing they could do about their own mistake. And then, more aggravatingly, stopped responding to what I believe were very valid concerns about their approach to the situation.
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