100 dolara sam osvojio od bonusa bez depozita od 25 dolara. Uspešno sam odigrao potreban iznos za igru i kada sam došao do tačke da je vreme za povlačenje, razgovarao sam sa korisničkom službom putem ćaskanja uživo i rekli su mi da moram da potvrdim svoju e-poštu i da pošaljem verifikacione dokumente putem e-pošte.. Kada sam primljen i pregledan, biću obavešten putem e-pošte da su moji dokumenti za verifikaciju ili odobreni ili ne.. KONKRETNO rečeno da nakon što je moja verifikacija identiteta završena, onda treba da uplatim potreban depozit da kazino bude u mogućnosti da povučem svoje dobitke.. Nikada primio tu povratnu e-poštu i u mojim razgovorima sa ne korisničkom službom putem ćaskanja uživo ili imejlova, ni jednom nisu spomenuli da će moj dobitak biti izgubljen ako ne uplatim depozit u roku od 30 dana. Imejl koji mi je rečeno da ću dobiti od njih bez obzira da li mi odobri verifikaciju identiteta ili ne, nikada nije stigao.
Kada sam se danas vratio da pokušam da vidim zašto ta konkretna e-poruka nikada nije stigla i status verifikacije identiteta, rečeno mi je da su moji dobici izgubljeni jer nisam uplatio depozit u kazino u roku od 30 dana.. Kada mi je rečeno od strane korisničke podrške da sačekaju da uplate depozit u kazino nakon što je verifikacija identiteta obrađena i odobrena.
I hajde da pričamo o činjenicama, zašto bi kazino tražio depozit od nekoga ko ionako nije dokazao svoj identitet.. To bi izbeglo korišćenje lažnih kreditnih kartica i zaštitilo ljude od krađe identiteta.. Ali ne mogu da podignem novac bez dokazivanja mog identiteta, ali će prihvatiti depozite bez ikakve provere..
I zašto ovaj kazino ne bi stavio kao prioritet da savetuje igrače, posebno one kao što sam ja, koji su osvojili od bonusa bez depozita, da uplate što pre ili bi sredstva mogla biti izgubljena.
$100 I won from a no deposit bonus of $25. I successfully played through the required play through amount and when I got to the point it was time to withdraw , I spoke to customer service through live chat and they said that I needed to confirm my email and submit verification documents through email.. Once received and reviewed, I would be notified by email that my verification documents were either approved or not.. SPECIFICALLY told that after my identity verification was completed, then I should make the required deposit to the casino be able to withdraw my winnings.. I never received that return email and in my conversations with not customer service through live chat or emails, not once did they mention that if I didn’t make a deposit within 30 days that my winnings would be forfeited. The email I was told I would receive from them wether they approved my identity verification or not never came..
When I went back today to try to see why that specific email never came and the status of the Identity Verification, I was told my winnings were forfeited cause I didn’t make a deposit to the casino within 30 days.. When I was told by customer support to wait to make a deposit to the casino after the Identity Verification was processed and approved..
And let’s talk facts, why would a casino ask for a deposit from someone that hasn’t proven their identity anyways.. That would avoid use of fraudulent credit cards being used and protect people from identity theft.. But I can’t withdrawal money without proving my Identity but they will accept deposits without any verification..
And why would this casino not make it a priority to advise players especially ones as myself, that won from a no deposit bonus, to make a deposit asap or funds could be forfeited..
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