Zdravo Havijerkadis,
Ja sam Michal i preuzeo sam vašu žalbu. Pregledao sam vaš slučaj i mogu da razumem vaše blago nezadovoljstvo manjim isplatama, ali kazino vam plaća u skladu sa svojim pravilima za povlačenje i to je pomenuto u svojim Uslovima i odredbama
Pošto ste dostigli maksimalno ograničenje za povlačenje za ovaj mesec, mogu vam samo savetovati da sačekate nekoliko dana, a zatim podnesete novi zahtev za povlačenje u novom mesecu.
Opet, slažem se sa vama da bi ograničenje povlačenja moglo biti veće, ali mnoga kazina generalno koriste ograničenja povlačenja kako bi zaštitili svoj novčani tok, tj. finansije, i kao takvi prihvatamo ograničenja povlačenja kao deo ekosistema onlajn kockanja.
Do sada iz mog iskustva, Vazamba kazino je uvek isplaćivao sve dobitke svojim igračima, i nemam razloga da sumnjam da će vaš slučaj biti drugačiji.
Ostaviću žalbu otvorenu na nekoliko nedelja da vidim da li dobijate svoje povlačenja, a kasnije ćemo ponovo proceniti situaciju.
Hello Javiercadiz,
I'm Michal and I have taken over your complaint. I have reviewed your case and I can understand your slight dissatisfaction with the lower payouts, but the casino is paying you according to their withdrawal rules and has this mentioned in its T&Cs
As you have reached the maximum withdrawal limit for this month, I can only advise you to wait a few days and then submit a new withdrawal request in the new month.
Again, I agree with you that the withdrawal limit could be higher, but a lot of casinos generally use withdrawal limits to protect their cash flow, i.e., to avoid having to pay out a big win at once and to avoid causing issues to the company's finances, and as such, we accept withdrawal limits as a part of the online gambling ecosystem.
So far from my experience, Wazamba Casino has always paid out all the winnings to their players, and I have no reason to doubt that your case will be different.
I will leave the complaint open for a couple of weeks to see that you are receiving your withdrawals, and later we will reassess the situation.
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