zdravo dobio sam e-mail o tome da su mi zatvorili nalog jer pokušavam da povučem na mnoge kartice ahaha jer ne mogu da podignu moj novac na te kartice pa su mi zatvorili račun omgg...možete proveriti sve informacije od njih.... ..
dobar dan,
U skladu sa klauzulom 5.3.1 AML politike Zeno Club BV, implementirane na vhiterabbit.casino platformi, po prijemu zahteva za povlačenje, Kompanija zadržava pravo da omogući samo one načine plaćanja koje je korisnik koristio za deponovanje sredstava ( pojedinačno za svakog korisnika).
U skladu sa klauzulom 24.3 Odredbi i uslova platforme vhiterabbit.casino, da bi deponovao ili povukao sredstva sa naloga, Korisnik (Igrači) je dužan da koristi samo svoje novčanike, kreditne ili debitne kartice ili račune i ne sme da koristi novčanike, kreditne ili debitne kartice ili račune trećih lica. Ako korisnik (igrač) zatraži povlačenje na kreditnu ili debitnu karticu, povlačenje se može obraditi samo na istu kreditnu ili debitnu karticu koja se koristi za depozit.
Prema klauzuli 2.1.3 Odredbi i uslova platforme vhiterabbit.casino, garancija vlasnika naloga uključuje, između ostalog:
Ne deponovati sredstva stečena kriminalnim i/ili drugim nezakonitim radnjama.
Izbegavanje upotrebe kartica izdatih u jurisdikcijama gde su kockanje i klađenje zabranjeni.
Kao što je navedeno u odeljku 2 Smernice za sprečavanje pranja novca Zeno Cluba BV, primenjene na platformi vhiterabbit.casino, ako je bilo koja informacija koju ste dali lažna, netačna, obmanjujuća, ne podudara se sa vašim identitetom ili je na neki drugi način nepotpuna, zadržavamo pravo da odmah ukinemo vaš nalog i/ili da vam uskratimo pristup našim uslugama, pored svih drugih radnji koje možemo preduzeti.
Tokom procedura upravljanja rizikom u vezi sa vašom aktivnošću na vhiterabbit.casino platformi, identifikovano je nekoliko neslaganja i zabranjenih radnji, uključujući:
Geografski region vaše potvrđene adrese prebivališta (Novi Zeland) ne odgovara regionu izdavanja vašeg načina plaćanja (bankovne kartice izdate u Australiji).
Pokušali ste da podignete sredstva na karticu registrovanu na ograničenoj teritoriji – Kosovo (direktno kršenje klauzule 2.1.3 Odredbi i uslova).
Pokušali ste da povučete sredstva preko SEPA koristeći netačne (nevažeće) detalje o računu (direktno kršenje Odeljka 2 Smernice za sprečavanje pranja novca kompanije).
Ove radnje ukazuju na sumnjivu aktivnost sa vaše strane i predstavljaju povećan rizik za Kompaniju jer krše standarde za sprečavanje pranja novca i Uslove i odredbe.
Kao rezultat ovih okolnosti, obaveštavamo vas da je vaš nalog na vhiterabbit.casino platformi blokiran odlukom kompanije. S obzirom da izgleda da vaše akcije na platformi nisu usmerene na legitimne aktivnosti igranja igara, već umesto toga ukazuju na pokušaj pranja sredstava povlačenjem na ograničene teritorije i neproverenim detaljima računa, Kompanija je odlučila da poništi sve dobitke.
Međutim, Kompanija je spremna da reši pitanje povlačenja vaših deponovanih sredstava sa verifikovane bankovne kartice. Pošto nadležnost izdavanja kartice ne dozvoljava transakciju, sredstva se mogu povući korišćenjem alternativnog načina plaćanja, kao što je novčanik za kriptovalute.
Da bismo rešili pitanje povlačenja vašeg depozita, pozivamo vas da pošaljete zvanično pismo na e-poštu Kompanije na . Pismo treba da sadrži vaše puno ime, podatke o ličnom dokumentu, adresu e-pošte i da ga potpišete. U pismu navedite svoj zahtev za povlačenje depozita i adresu vašeg novčanika za kriptovalute za obradu povlačenja. Pismo mora biti poslato sa adrese e-pošte na kojoj ste se registrovali na vhiterabbit.casino platformi.
pozdrav,
VhiteRabbit.casino tim
tako da takođe ne mogu da mi vrate novac na moje kartice pa žele da koriste kripto za to, već mu šaljem jedno pismo putem vord-a, tako da prihvatam ovako, ali mi nisu odgovorili zbog toga i ne znam koliko dugo treba da čekam to...
hello i received in email about that they closed my account because i try to withdrawal in to many cards ahaha because they cant withdrawal my money in that cards so they closed my account omgg...you can check all information from they......
Good afternoon,
In accordance with clause 5.3.1 of the AML Policy of Zeno Club B.V., implemented on the whiterabbit.casino platform, upon receiving a withdrawal request, the Company reserves the right to enable only those payment methods that the user has used for depositing funds (individually for each user).
As per clause 24.3 of the Terms & Conditions of the whiterabbit.casino platform, to deposit or withdraw funds from an account, the User (Player) is required to use only their own wallets, credit or debit cards, or accounts and must not use wallets, credit or debit cards, or accounts belonging to third parties. If a User (Player) requests a withdrawal to a credit or debit card, the withdrawal can only be processed to the same credit or debit card used for the deposit.
According to clause 2.1.3 of the Terms & Conditions of the whiterabbit.casino platform, the account holder's guarantee includes, among other things:
Not depositing funds obtained through criminal and/or other illegal activities.
Avoiding the use of cards issued in jurisdictions where gambling and betting are prohibited.
As stated in Section 2 of the AML Policy of Zeno Club B.V., implemented on the whiterabbit.casino platform, if any information provided by you is false, inaccurate, misleading, does not match your identity, or is otherwise incomplete, we reserve the right to immediately terminate your account and/or deny you access to our services, in addition to any other actions we may take.
During risk management procedures regarding your activity on the whiterabbit.casino platform, several discrepancies and prohibited actions were identified, including:
The geographical region of your confirmed residence address (New Zealand) does not match the region of issuance for your payment method (bank card issued in Australia).
You attempted to withdraw funds to a card registered in a restricted territory – Kosovo (a direct violation of clause 2.1.3 of the Terms & Conditions).
You attempted to withdraw funds via SEPA using incorrect (invalid) account details (a direct violation of Section 2 of the Company’s AML Policy).
These actions indicate suspicious activity on your part and present an increased risk to the Company as they violate AML standards and the Terms & Conditions.
As a result of these circumstances, we inform you that your account on the whiterabbit.casino platform has been blocked by the Company’s decision. Given that your actions on the platform do not appear to be aimed at legitimate gaming activity but instead indicate an attempt to launder funds by withdrawing to restricted territories and unverified account details, the Company has decided to annul any winnings.
However, the Company is prepared to resolve the matter of withdrawing your deposited funds from a verified bank card. Since the jurisdiction of the card's issuance does not allow for the transaction, the funds may be withdrawn using an alternative payment method, such as a cryptocurrency wallet.
To address the withdrawal of your deposit, we invite you to send an official letter to the Company’s email at support@whiterabbit.casino. The letter should include your full name, ID details, email address, and be signed by you. In the letter, please provide your request for the deposit withdrawal and the address of your cryptocurrency wallet for processing the withdrawal. The letter must be sent from the email address you registered with on the whiterabbit.casino platform.
Regards,
The WhiteRabbit.casino Team
so also they cannot refund my money to my cards so they want to use crypto for that i already send it one letter via word so yes i accept like this but they didnt respond me for that and i dont know how long i need to wait for that...
Automatski prevedeno:
