Igrač nije primio svoj novac jer je njegova banka odbila uplatu. Igrač je potvrdio da je povlačenje uspješno i da je novac primljen.
The player did not receive his money as his bank refused the payment. The player confirmed the withdrawal was successful and the money was received.
Igrač nije primio svoj novac jer je njegova banka odbila uplatu. Igrač je potvrdio da je povlačenje uspješno i da je novac primljen.
Podigao sam 400€ i oni su mi to poslali na račun u Piraeus banci u Grčkoj, ali mi je banka blokirala jer određeni kazino u Grčkoj nije licenciran i vratili su im novac. I sada od mene traže neka dokumenta od banke koju ne mogu imati jer se za izdavanje vodi obezbjeđenje banke u sjedištu u Atini. stavljaju mi ih preko Skrilla i ne stavljaju mi ih.
I made a withdrawal of € 400 and they sent it to my account at Piraeus Bank in Greece but the bank blocked it because the specific casino in Greece is not licensed, and returned the money back to them. And now they ask me for some documents from the bank which I can not have them because the issue is managed by the security of the bank at the headquarters in Athens. they put them on me through Skrill and they do not put them on me.
Έκανα ανάληψη 400€ και μου τα έστειλαν στον λογαριασμό μου στην τράπεζα Πειραιώς στην Ελλάδα αλλά η τράπεζα τα μπλόκαρε γιατί δεν έχει άδεια το συγκεκριμένο καζίνο στην Ελλάδα,και τους τα γύρισε πίσω τα λεφτά.και τώρα μου ζητάνε κάποια έγγραφα από την τράπεζα τα οποία δεν μπορώ να τα έχω γιατί το θέμα το διαχειρίζεται η ασφάλεια της τράπεζας στα κεντρικά στην Αθήνα.θελουν ένα χαρτί λένε που να δείχνει ότι τα λεφτά τους τα γύρισαν πίσω,με κοροϊδεύουν κανονικά γιατί τα λεφτά τα έχουν πάρει πίσω εδώ και μέρες.τους λέω μου τα βάλουν μέσω Skrill και αυτοί δε μου τα βάζουν.
Zdravo Rover2547,
Hvala vam puno što ste podnijeli žalbu i zaista mi je žao što čujem za vaš problem sa Unique Casino-om. Dozvolite mi da vam postavim još nekoliko pitanja prije nego krenemo naprijed.
Jeste li primili bilo kakvo obavještenje od vaše banke u vezi s odbijenom uplatom? Da li je kazino potvrdio da je uplata bila uspješna? Kada ste zadnji put kontaktirali kazino i jesu li odgovorili?
Radujem se vašem odgovoru.
pozdrav,
Nick
Hello Rover2547,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Unique Casino. Please allow me to ask you a few more question before we would move forward.
Did you receive any notification from your bank regarding the rejected payment? Did the casino confirm that the payment was successful? When was the last time you contacted the casino and did they respond?
Looking forward to your answer.
Regards,
Nick
Banka me je obavijestila da je na moje ime stigla doznaka iz konkretnog kazina i da im moram poslati neke dokumente ako dolazi iz kazina, pa sam im ih poslao. kazino nema licencu u Grčkoj pa im je novac vraćen. moj kazino je poslao novac, ali ga je banka blokirala. ali sada od mene traže dokument koji će dokazati da im je novac vraćen jer kažu da ih ne mogu pronaći. i pitam dld ako unesu transakcije na svom racunu nece ih vidjeti? naravno da su ih vidjeli ali rade sve da ih ukradu od mene. banka ne može da mi da takav papir jer to jednostavno nije uradila kao filijala već obezbeđenje banke u Atini.
The bank informed me that a remittance came in my name from the specific casino and that I needed to send them some documents if it came from a casino, so I sent them to them. casino has no license in Greece and so the money was returned to them. my casino sent the money but the bank blocked it. but now they ask me for a document that will prove that the money was returned to them because they say that they can not find them. and I ask dld if they enter their account transactions they will not see them? of course they have seen them but they do everything to steal them from me. the bank can not give me such a paper for simply not the has done it as a branch but the security of the bank in Athens.
Η τράπεζα με ειδοποίησαν ότι ήρθε ένα έμβασμα στο όνομα μου από το συγκεκριμένο καζίνο και ότι χρειάζεται να τις στείλω κάποια έγγραφα εάν προέρχεται από καζίνο,και έτσι τους τα έστειλα.μετα περίμενα να κάνουν έλεγχο και προχτές με πήρανε τηλέφωνο και μου είπαν ότι το συγκεκριμένο καζίνο δεν έχει άδεια στην Ελλάδα και έτσι τα λεφτά τα επέστρεψαν πίσω σε αυτούς.το καζίνο μου τα έστειλε τα λεφτά αλλά μου τα μπλόκαρε η τράπεζα.αλλα τώρα μου ζητάνε ένα έγγραφο που θα αποδεικνύει ότι τα λεφτά τα γύρισαν πίσω σε αυτούς γιατί λένε ότι δε μπορούν να τα βρουν.και εγώ ρωτάω δλδ αν μπούνε στις κινήσεις λογαριασμού τους δε θα τα δουν?φυσικά και τα έχουν δει αλλά κάνουν τα πάντα για να μου τα κλέψουν.εμενα η τράπεζα δε μπορεί να μου δώσει τέτοιο χαρτί για απλούστατα δεν το έχει κάνει αυτή σαν κατάστημα αλλά η ασφάλεια της τράπεζας στην Αθήνα.
Zdravo Rover2547,
Drugi način da dokažete da niste primili novac bio bi da kazinu pošaljete potpuni bankovni izvod o svim prihodima i ishodima kako bi definitivno vidjeli da takav iznos nije stigao od njih. Možete li dobiti takav dokument?
Hello Rover2547,
Another way to prove that you did not receive the money would be to send the casino a full bank statement of all of the incomes and outcomes so they would definitely see that no such amount arrived from them. Can you get such a document?
Poslao sam im 100 puta, ne samo 1. oni su se i sami uverili da nikad nisam dobio novac na svoj račun jer mi banka jednostavno nije dozvolila. Moja poenta je da dok je njihova banka to vratila, oni kažu da nije. Mogu ih vidjeti. I opet vam kažem, ako uđu u transakcije kazino računa, dobro će ih vidjeti, iako su ih tek vidjeli, samo me zezaju. Ali ovo je neprihvatljivo. novac im je vraćen jer je vrlo jednostavno bankovno obezbeđenje zamrzlo doznaku koju su mi dali i nije se ni pojavilo u ekspozituri banke u kojoj živim ne mogu mi dati nikakav papir.
I have sent it to them 100 times, not only 1. they have seen for themselves that I never received the money in my account because the bank simply did not allow it. My point is that while their bank returned it, they say that it did not They can see them. And I tell you again, if they enter the casino account transactions, they will see them well, even though they have just seen them, they are just kidding me. But this is unacceptable. the money was returned to them because very simply the bank security froze the remittance they made to me and it did not even appear in the bank branch where I live they can not give me any paper.
Τους το έχω στείλει 100 φορές όχι μόνο 1.τον έχουν δει και μόνοι τους ότι δεν έλαβα ποτέ τα λεφτά στο λογαριασμό μου γιατί απλούστατα δεν το επέτρεψε η τράπεζα.το θέμα μου είναι ότι ενώ η τράπεζα τους τα γύρισε πίσω,αυτοί λένε ότι δε μπορούν να να τα δουν.και σου ξαναλέω εάν μπουν στις κινήσεις λογαριασμού του καζίνου μια χαρά θα τα δουν αν και τα έχουν δει απλά με κοροϊδεύουν.αυτο είναι απαράδεκτο όμως.ξερουν ότι δε μπορώ να πάρω κάποιο χαρτί από τη τράπεζα που να δείχνει ότι τα λεφτά γύρισαν πίσω σε αυτούς γιατί πολύ απλά η ασφάλεια της τράπεζας πάγωσε το έμβασμα που μου έκαναν και δεν φάνηκε καν στο κατάστημα της τράπεζας που μένω δεν μπορούν να μου δώσουν κάποιο χαρτί ι αυτοί.
Hvala Rover2547 na svim informacijama. Sada ću proslediti Vašu žalbu kolegi Tomasu koji će Vam od sada pomagati.
Želim vam puno sreće u rješavanju.
pozdrav,
Nick
Thank you Rover2547 for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Zdravo Rover2547,
Od sada ću vam pomagati oko žalbe. Pozvao bih predstavnike Unique kazina na razgovor kako bi nam pomogli da riješimo problem.
Jedinstveni kazino,
Možete li još jednom provjeriti da li vam je transakcija vraćena kod vašeg provajdera plaćanja i dati objašnjenje situacije?
Hello Rover2547,
I will assist you with the complaint from now on. I would like to invite the Unique casino representatives to the conversation in order to help us resolve the issue.
Unique casino,
Could you double-check whether the transaction was returned to you with your payment provider and provide an explanation of the situation?
Ako mislite ako sam dobio novac nazad, ne, nisam jer jednostavno kazino mi ga ne šalje toliko dugo da tražim da mi ga vrate preko Skrill kartice, jer je to jedini način da može mi to staviti. Ako me prebace preko banke opet će ih blokirati jer kao što sam opet rekao nemaju licencu u Grčkoj i trebali su mi to reći prije nego što sam počeo igrati, nisam ja kriv. Poslao sam im 100 puta više od kretanja mog računa i oni su vidjeli da nikad nisam uzeo novac od njih, ali nastavljaju da se igraju sa mnom
If you mean if I got the money back, no I haven't because quite simply the casino doesn't send it to me for so long that I ask them to put it to me via a Skrill card, because that's the only way they can put it to me. If they transfer me via bank they will block them again because as I have said again they are not licensed in Greece and they should have told me this before I started playing, it is not my fault. I have sent them 100 times the movements of my account and they have seen that they never I took the money from them, but they keep playing with me
Εάν εννοείται αν έχω πάρει τα λεφτά πίσω,όχι δε τα έχω πάρει γιατί πολύ απλά δε μου τα στέλνει το καζίνο τόσο καιρό που τους παρακαλάω να μου τα βάλουν μέσω κάρτας Skrill,γιατί μόνο εκεί μπορούν να μου τα βάλουν.Εαν μου κάνουν έμβασμα μέσω τράπεζας θα τα μπλοκάρουν πάλι γιατί όπως έχω ξανά πει δεν έχουν άδεια στην Ελλάδα και αυτό θα έπρεπε να μου το έχουν πει πριν ξεκινήσω παίζω,δε φταίω εγώ για αυτό.τους έχω στείλει 100 φορές τις κινήσεις του λογαριασμού μου και έχουν δει ότι ποτέ δε πήρα τα λεφτά από αυτούς,αλλά αυτοί συνεχίζουν να παίζουν μαζί μου
Kazino će vam reći ono što će vam reći. Reći će vam da žele da im pošaljem transakciju koju je banka uradila sa vraćanjem novca, što mi filijala banke koja se nalazi u mom kraju ne može dati jer jednostavno nisu oni to uradili, oni su to uradili iz odjela za sigurnost transakcija koji se nalazi u Atini kojem ne mogu pristupiti i iz onoga što mi je rečeno u banci nisu ni oni. I žele da ovaj papir nađe novac koji su mi rekli. Kažeš ko me zeza? Kako sam im poslao izvode sa racuna i vide da nikad nisam dobio novac, neka vide i izvod kazino racuna i videce novac koji im je banka vratila sasvim u redu. sad će ti reći, znam jer to je sve što mi govore. Ako ne doneseš ovaj papir, rekli su mi da nastaviš da nam šalješ e-poštu tako da nas jednostavno nije briga. najgori lopovi kazina
The casino will tell you what they will tell you. They will tell you that they want me to send them the transaction that the bank did with the return of the money to them, which the bank branch located in my area cannot give me for quite simply they didn't do it, they did it from the transaction security department located in Athens which I can't access and from what I was told at the bank neither did they. And they want this paper they say to find the money they told me. Who are they kidding me you say? As I sent them my account statements and they saw that I have never received the money, let them also see the casino account statement and they will see the money that was returned to them by the bank just fine .Exactly what I'm sending you now they will tell you, I know because that's all they tell me. If you don't bring this paper they told me keep emailing us so we just don't care. worst casino thieves
Το καζίνο θα σου πω εγώ τι θα σου πει.Θα σου πει ότι θέλουν να τους στείλω την συναλλαγή που έκανε η τράπεζα με την επιστροφή των χρημάτων σε αυτούς την οποία δε μπορούν να μου δώσουν σε εμένα το κατάστημα της τράπεζας που βρίσκεται στη περιοχή μου για πολύ απλά δε την έκανα αυτοί,την έκαναν από το τμήμα της ασφάλειας συναλλαγών που βρίσκεται στην Αθήνα στην οποία δε μπορώ να έχω πρόσβαση εγώ και από ότι μου είπαν στη τράπεζα ούτε αυτοί.Και αυτό το χαρτί το θέλουν λένε για να βρουν τα χρήματα μου είπαν.Ποιον κοροϊδεύουν μου λες?Όπως τους έστειλα εγώ τις κινήσεις του λογαριασμού μου και είδαν ότι δε έχω πάρει τα λεφτά ποτέ,ας δουν και αυτοί την κίνηση του λογαριασμού του καζίνου και θα δουν μια χαρά τα χρήματα που τους επιστράφηκαν από τη τράπεζα.Αυτο ακριβώς που σου στέλνω τώρα θα σου πουν,το ξέρω γιατί μόνο αυτό μου λένε.Αν δε φέρεις αυτό το χαρτί μου είπαν συνέχισε να μας στέλνεις ιμειλ έτσι απλά δε μας νοιάζει.το χειρότερο καζίνο κλέφτες
Gospodine Tomas, danas sam ponovo otisla u banku i rekli su mi da nema tog papira koji me traze da posaljem jer mi novac nikad nije usao na racun. Njima upravljaju poslovi unutrašnje sigurnosti banke, kojima ne možemo pristupiti ni vi ni ja, ali ni zaposleni u banci koji se nalaze na mom području. Ono što su tražili sa moje strane je nemoguće, ne mogu ništa. Ako vide svoj račun vidjet će da im je novac vraćen. Svađao sam se 100 puta sa bankom ali ne mogu da mi daju šta su tražili jer je to poverljiva transakcija koju je direktno izvršila banka od strane službe bezbednosti i zaštite građanina, ovo su mi rekli danas kada sam otišao ponovo u banku.
Mr. Tomas, I went to the bank again today and they told me that there is no such paper that they are asking me to send because the money never entered my account. These are managed by the bank's internal security affairs, which neither you nor I can access but neither the employees of the bank who are in my area. What they asked for is impossible on my part, I can't do anything. If they see their account they will see that their money has been returned. I have argued 100 times with the bank but they cannot give me what they asked for because it is a confidential transaction that was made directly by the bank by the security and protection department of the Citizen, this is what they told me today when I went to the bank again.
Κύριε tomas πηγα παλι στη τραπεζα σημερα και μου ειπαν οτι δεν υπαρχει τέτοιο χαρτι που μου ζητάνε να τους στείλω γιατι τα λεφτα ποτε δε μπηκαν στον λογαριασμό μου.Αυτα τα διαχειρίζονται το εσωτερικό υποθέσεων της ασφάλειας της τραπεζας στο οποιο δεν μπορεις να εχεις προσβαση ουτε εγω αλλα ουτε οι υπάλληλοι της τραπεζας που βρίσκονται στη περιοχη μου.Αυτο που ζητανε ειναι αδύνατον απο μεριας μου,δε μπορω να κανω κατι.αν δούνε το λογαριασμό τους θα δουν οτι τα λεφτα τους τα εχουν επιστρέψει.Εχω μαλωσει 100 φορες με την τραπεζα αλλα δεν μπορουν να μου δωσουν αυτο που μου ζητανε γιατι ειναι μια απόρρητη συναλλαγή που εγινε απευθείας απο τη τραπεζα απο το τμημα ασφαλείας και προστασίας του Πολίτη,αυτά μου είπαν σήμερα που πήγα πάλι στη τράπεζα.
Zamolili bismo Casino da odgovori na ovu žalbu. Tajmer produžavamo za 7 dana. Ako kazino ne odgovori u zadanom roku, žalbu ćemo zatvoriti kao 'neriješenu'.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Nece ti odgovoriti ni za 10 godina, ja ih molim da mi uloze novac preko skrill-a, a sad mi kazu da mogu samo u bitcoin, dok sam kada sam otvorio racun imao opcije sa oba transfer i skrill, ali oni to rade namjerno .Takođe kad odem da napravim zahtjev za povlačenje ne mogu ništa, oni su nešto uradili. Oni su lopovi i prevaranti, ne otvarajte račun u ovom kazinu
He is not going to answer you even in 10 years, I am asking them to put the money in me via skrill, and now they tell me that they can only put it in bitcoin, while when I opened an account I had options with both transfer and skrill, but they do it on purpose .Also when I go to make a withdrawal request I can't do anything, they have done something. They are thieves and scammers, don't open an account in this casino
Δε πρόκειται να σου απαντήσει ούτε σε 10 χρόνια,τους παρακαλάω να μου βάλουν τα λεφτά μέσω σκριλλ,και τώρα μου λένε ότι μόνο με bitcoin μπορούν να μου τα βάλουν,ενώ όταν έκανα λογαριασμό είχα επιλογές και με έμβασμα και με σκριλλ αλλά το κάνουν επίτηδες.Επισης όταν πάω να κάνω αίτηση ανάληψης δε μπορώ να κάνω καμιά ενέργεια,κάτι έχουν κάνει αυτοί.ειναι κλέφτες και απατεώνες,να μην κάνει κανείς λογαριασμό σε αυτό το καζίνο
Rover2547,
Hvala što ste me obavijestili o ovome. Izvinjavam se što nisam ranije odgovorio.
Ne postoji garancija da će kazino moći koristiti isti način plaćanja za isplatu. Često to postaje problem, ali nije neuobičajeno. Ako su vas obavijestili da ne mogu izdati povlačenje putem Skrilla, snažno bih razmotrio opciju koju predlažu.
Imajte na umu da prije nego što se povlačenje može obraditi, kockarnice često zahtijevaju da se depozit izvrši pomoću načina plaćanja, a zatim će moći obraditi vaše povlačenje. Obavezno pitajte kazino da li je potreban depozit putem bitcoina.
Obavijestite me o svojoj odluci.
Rover2547,
Thanks for letting me know about this. I apologize for not replying sooner.
There is no guarantee that the casino will be able to use the same payment method to issue a withdrawal. Often times it becomes an issue but is not uncommon. If they informed you that they can't issue the withdrawal via Skrill, I would strongly consider the option they are suggesting.
Please note that before a withdrawal can be processed, casinos often require a deposit to be made using the payment method first, then they will be able to process your withdrawal. Make sure to ask the casino whether a deposit via bitcoin is required.
Please let me know about your decision.
Rekli su mi da se to ne može uraditi preko skrilla, ali su dobro prihvatili depozit koji sam jučer napravio od skrilla. Od trenutka kada prihvate depozit, mogu i izdati povlačenje. Problem je u tome što kada pritisnem isplatu, ne prikazuje mi metode povlačenja i ne mogu to učiniti zahtjev za povlačenje, oni samo drže moj novac na računu.
They told me that it can't be done through skrill, but they accepted the deposit I made yesterday from skrill just fine. From the moment they accepted the deposit, they can also issue a withdrawal. The problem is that when I press withdrawal, it doesn't show me the withdrawal methods and I can't do it withdrawal request, they just keep my money sitting in the account.
Μου είπαν ότι δε γίνεται μέσω σκριλλ αλλά μια χαρά δέχτηκαν την κατάθεση που έκανα χτες από σκριλλ.απο τη στιγμή που δέχτηκαν κατάθεση άρα μπορούν να εκδόσουν και ανάληψη.το πρόβλημα είναι ότι όταν πατάω ανάληψη δε μου βγάζει τις μεθόδους ανάληψης και δεν μπορώ να κάνω αίτημα ανάληψης,απλά μου κρατάνε τα λεφτά μέσα στο λογαριασμό να κάθονται.
Zdravo Rover2547,
Ohrabrujem vas da date priliku mogućnosti povlačenja putem Bitcoina. Prihvatanje vaših depozita putem Skrill-a ne znači da će i on biti automatski dostupan za povlačenje.
Da li vas je nadležni odjel kazina kontaktirao u vezi isplate putem bitcoina i kako dalje?
Hello Rover2547,
I encourage you to give the option to withdraw via Bitcoin a chance. Accepting your deposits via Skrill doesn't mean it will be automatically available for withdrawal as well.
Did the relevant department of the casino contact you regarding the withdrawal via bitcoin and how to proceed with it?
Razgovarao sam s njima i podnio zahtjev za povlačenje, čekam da vidim da li će me obavijestiti, a ja ću vas obavijestiti.
I've spoken to them and made a withdrawal request, I'm waiting to see if they'll let me know and I'll let you know.
Έχω μιλήσει μαζί τους και έχω κάνει αίτημα ανάληψης,περιμένω να δω αν θα μου τα βάλουν και θα σε ενημερώσω.
Ok, ubacili su moj novac u Skrill nakon skoro 3 mjeseca muke..jesi li konačno vidio šta sam ti rekao pošto prihvataju depozit preko Skrill-a i ja ću moći da podignem????
Ok they put my money in Skrill after almost 3 months of hassle..did you finally see what I told you since they accept deposit via Skrill I will be able to withdraw as well????
Εντάξει μου τα έβαλαν τα λεφτά στη Skrill μετά από σχεδόν 3 μήνες ταλαιπωρία..είδες τελικά που σου είχα πει αφού δέχονται κατάθεση μέσω Skrill θα μπορώ να κάνω και ανάληψη????
Sjajne vijesti, Rover2547! Drago mi je što ste primili svoju pobjedu i pozdravljam činjenicu da ste je na kraju uspjeli primiti na svoj Skrill. Kako je žalba uspješno riješena, sada ćemo je zatvoriti kao 'riješenu' u našem sistemu. Hvala na saradnji i ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kasinom. Tu smo da pomognemo.
Awesome news, Rover2547! I am glad you received your winning and applaud the fact you managed to receive it on your Skrill in the end. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.