Zdravo Basedschalke,
Ja sam Mihal i preuzeo sam vašu žalbu. Pregledao sam vaš slučaj, i iako mogu da saosećam sa vama da kazino ne bi trebalo da dozvoli igračima iz zemalja sa ograničenjem da otvore račune i deponuju svoja sredstva, mi se aktivno zalažemo za ovu promenu u svim kazinom. Međutim, važno je napomenuti da ovo još uvek nije postao univerzalni standard u industriji. Stoga, ostaje odgovornost igrača da pažljivo pročita i razume uslove i odredbe svakog kazina pre otvaranja naloga kako bi se ovakva situacija minimizirala. Kontaktiraću kazino da vidim kako vam mogu pomoći.
Želeli bismo da pozovemo 1Red Casino da se pridruži razgovoru.
Poštovani 1Red Casino,
Shvatam da imate mogućnost da ograničite bilo kog igrača registrovanog iz zemlje sa ograničenjem. Međutim, možete li objasniti kako igrač može ispuniti uslov 3k prevrtanja neophodan za povlačenje svog depozita ako nije u mogućnosti da stavi bilo kakvu opkladu na vašu platformu? Čini se da bi praktično rešenje moglo biti da se dozvoli klađenje u odeljku kazina ili da se eliminiše zahtev za preokret i proces direktnog povraćaja depozita.
Koja od ovih opcija je najpogodnija za vas i može se brzo primeniti?
Hello basedschalke,
I'm Michal, and I have taken over your complaint. I have reviewed your case, and although I can sympathise with you that the casino should not allow players from restricted countries to create accounts and deposit their funds, we are actively advocating for this change across all casinos. However, it's important to note that this hasn't yet become a universal standard within the industry. Therefore, it remains the player's responsibility to carefully read and comprehend the terms and conditions of each casino before creating an account to minimise this kind of situation. I will contact the casino to see how I can assist you.
We would like to invite 1Red Casino to join the conversation.
Dear 1Red Casino,
I recognise that you have the ability to limit any player registered from a restricted country. However, can you please explain how the player can fulfil the 3x rollover requirement necessary for withdrawing their deposit if they are unable to place any bets on your platform? It seems that a practical solution could be to either allow betting in the casino section or to eliminate the rollover requirement and process a direct refund of the deposit.
Which of these options is the most suitable for you and could be implemented swiftly?
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