1Red Casino - Igrač se suočava sa problemima u vezi sa odgovornim kockanjem.

Good day ,

i have a problem . I have a gambling restriction wich I went to Rehab . In Rehab I signed with the board of gambling commission Gauteng a on line restriction as also all the casinos in gauteng. Now my partner found out and needed to tell him the truth. So he went on my emails and statements . He said the casino didn’t took responsibility for safe gambling while seeing and approved my SA ID . The casino is aware . But they take there hands of .

before we report them to the gambling commission. I hope that guru can give me advise .

Dear Beast777,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Red Casino.

Please note the online casino is not licensed under the specified regulator, Gauteng Gambling Board. seem to be a licensor to offline gambling establishments only.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise since when have you been a player of the casino?
• Have you informed the casino about any gambling issues? Has your account been closed as a result?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Thomas ,

thanks for the message . Yes I did told the casino and sent the papers from the gambling office . I will also sent you all communication. I play there more then a year for now . The ViP manager was aware that I had problems . You will see that on the private emails . But every time they came with bonus , even I wrote a bad review . The ViP manager offered me lower wager and cash spent , after I told him multiple times I want to close . . I will sent everything you might need . Otherwise please ask me .

regards .

Dear Guru ,

As you can see it’s was difficult with the temptation. Also that I have a problem . Tried to close so many times . And I did sent you private ( sorry for the inconvenience and inconvenience about the email address . I think I have sent you guys everything. It’s not really helping when you have a restriction with gambling . So everytime they offered me not close my account.

please let me know if I can help you ?

Thanks Tomas .

responsabele gambling is not really working .

Regard

Over here some conversations between closing my account .

this is not protecting for responsible gamble .

regard

as you can see , you can’t close you’re account by yourself ? I tried it many times .

Hi Tomas ,

I ask the casino for a timeline this is the last email I received from my VIP manager from

1 RED .

Kind regards ,

not sure if I sent you this one also . Wrote a review ( and as a problem gambler I was so stupid to do . But afterwards I deleted everything. Also for extra spins he would give me .



Hi Tomas ,

this is the conversation about the review . I have so many screenshots that i unnest don’t know what is important for you to get a good overview about the difficult situation. So I try to do my best . Please bare with me if I already have sent it to you . Wrote you also in private .

thanks for guiding me Tomas .

regards .

Thanks for your patience.

Could you please explain when exactly did you receive this email from the casino?

Was your account later reopened?