1xSlots Casino - Račun igrača je blokiran.

I was a member since December 2020. I'm a sapphire VIP member. One day changed my wmid and wmz purse because it was mini standard and limited transaction. By the wmid authority help i make a higher limit webmoney light pro account. I asked the 1xslot security team for check and verify me because i changed my wmid and purse number but all info same. Only purse and wmid changed. It is true that i used many methods for deposit and withdraw. webmoney, Perfectmoney, skrill, neteller, astropay. Is this my fault ? Some days later they marked my account and ask me for verification. I proved all information and screenshots as 1xslot asked for. Then they said that "The Service's management team reserves the right to refuse to services to any user without explanation." You can withdraw your funds. Then i withdraw my all funds but requested where is my fault why cant i deposit and bet they said same answer that "The Service's management team reserves the right to refuse to services to any user without explanation" Please do something about so that i can again play in their site. I like them too much.

Dear amashik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Do I understand correctly that there isn't any balance left in your account?

Looking forward to hearing from you.

Best regards,

Kristina

Dear amashik,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.