Igrač iz Grčke je zatražio povlačenje tri dana pre podnošenja ove žalbe. Jednostavno, dobici još nisu primljeni. Žalba igrača je uspešno rešena.
The player from Greece has requested a withdrawal three days prior to submitting this complaint. Simply, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Igrač iz Grčke je zatražio povlačenje tri dana pre podnošenja ove žalbe. Jednostavno, dobici još nisu primljeni. Žalba igrača je uspešno rešena.
Dobro veče, koristim 20bet onlajn kazino već oko 3 meseca i s vremena na vreme sam imao problema sa isplatama, ali nikada ništa ozbiljno. Na primer, rekli su mi da ne možete da podignete sa svojom karticom, postoji problem, izaberite drugi način plaćanja. Razgovarao sam sa bankom i nije bilo problema, mogao sam da prihvatim novac. Samo što je kazino želeo da odloži isplatu, i mnogo puta sam na taj način prokockao svoj dobitak.
Ali nedavno se dogodilo nešto što me je dovelo u veoma težak položaj. Osvojio sam 30.000 evra u onlajn kazinu i iako sam podneo zahtev za povlačenje od ponedeljka ujutro, stigao je u četvrtak ujutru i još uvek je na čekanju. Treba napomenuti da sam u nedelju ujutro uputio još jedan zahtev za povlačenje i to je potvrđeno u roku od nekoliko sati, tako da nema problema sa načinom plaćanja koji sam izabrao.
Šaljem poruke onlajn ćaskanju, timu za podršku, timu za žalbe i svi mi daju iste odgovore. Očekivati da se zahtevi proveravaju po redu i da su možda zauzeti u finansijskom timu. Da ne naglašavam bla bla bla. Ne postoji pravi razlog zašto odlažu moje povlačenje i nema stvarne pomoći. Kao da razgovarate sa robotom koji uvek iznova daje isti odgovor.
Oni koji koriste ovaj kazino budite veoma oprezni!!! Odlažu vas bez razloga da ponovo igrate svoj novac. Morao sam da pazim gde sam kockao svoj novac. Samo to. Srećno
Good evening, I've been using the 20bet online casino for about 3 months now and every now and then I've had problems with withdrawals, but never anything serious. For example they told me you can't withdraw with your card, there is a problem, choose another payment method. I was talking to the bank and there was no problem, I could accept the money. It's just that the casino wanted to delay the payout, and many times I've gambled away my winnings that way.
But recently something has happened that has put me in a very difficult position. I won €30K at the online casino and while I have made a withdrawal request since Monday morning, it has arrived Thursday morning and is still pending. It should be noted that on Sunday morning I made another withdrawal request and it was confirmed within a few hours, so there is no problem with the payment method I have chosen.
I send messages to the online chat, support team, complaint team and they all give me the same answers. To expect that the requests are checked in order and that maybe they are busy in the financial team. Not to stress blah blah blah. There is no real reason they are delaying my withdrawals and no real help. Like talking to a robot that gives the same answer over and over again.
Those who use this casino be very careful!!! They delay you for no reason to play your money again. I had to be careful where I gambled my money. Just that. Good luck
Καλησπέρα, χρησιμοποιώ το online casino της 20bet εδώ και 3 μήνες περίπου και ανά διαστήματα μου δημιουργούσαν προβλήματα στις αναλήψεις, αλλά ποτέ κάτι σοβαρό. Για παράδειγμα μου έλεγαν δεν μπορείτε να κάνετε ανάληψη με την κάρτα σας, υπάρχει πρόβλημα, επιλέξτε άλλο τρόπο πληρωμής. Μιλούσα με την τράπεζα και δεν υπήρχε κανένα θέμα, μπορούσα να δεχτώ τα χρήματα. Απλά το καζίνο ήθελε να καθυστερήσει την πληρωμή και πολλές φορές είχα ξανά παίξει τα κέρδη μου μ αυτόν τον τρόπο.
Πρόσφατα όμως έχει γίνει κάτι το οποίο με έχει φέρει σε πολύ δύσκολη θέση. Κέρδισα 30Κ € στο online casino και ενώ έχω κάνει αίτημα ανάληψης από τη Δευτέρα το πρωί, έχει φτάσει Πέμπτη πρωί και ακόμα εκκρεμεί. Να σημειωθεί ότι την Κυριακή το πρωί έκανα άλλο αίτημα ανάληψης και επιβεβαιωθηκε μέσα σε λίγες ώρες, άρα δεν υπάρχει κάποιο πρόβλημα με τον τρόπο πληρωμής που έχω επιλέξει.
Στέλνω μηνύματα στο online chat , support team, complaint team και όλοι μου δίνουν τις ίδιες απαντήσεις. Να περιμένω, ότι τα αιτήματα ελέγχονται με σειρά κι οτι ίσως είναι απασχολημένοι στο financial team. Να μην αγχώνομαι blah blah blah. Δεν υπάρχει ουσιαστικός λόγος που με καθυστερούν στις αναλήψεις μου και ούτε ουσιαστική βοηθεια. Σα να μιλάω με ρομπότ που δίνει την ίδια απάντηση ξανά και ξανά.
Όσοι χρησιμοποιείτε αυτό το καζίνο να προσέχετε πολύ!!! Σας καθυστερούν χωρίς λόγο για να ξανά παίξετε τα χρήματα σας. Έπρεπε να προσέχω που παίζω τα χρήματα μου. Αυτό μόνο. Καλή συνέχεια
Draga Aleksandra22,
Hvala vam puno što ste podneli žalbu. Pre svega, dozvolite mi da vam čestitam na sjajnoj pobedi.
Imajte na umu da je sasvim uobičajeno da povlačenju treba nekoliko dana ili čak nedelja da se u potpunosti obrađuju. To znači da može proći neko vreme pre nego što se novac pojavi na vašem računu. Ovo kašnjenje može biti uzrokovano nedovršenom KIC verifikacijom ili velikim brojem zahteva za povlačenje.
Zbog toga savetujemo igračima da budu strpljivi, da u potpunosti sarađuju sa kazinom i da sačekaju najmanje 14 dana nakon zahteva za povlačenje pre nego što podnesu žalbu.
Ako je vaš nalog uspešno verifikovan, vaša istorija igara proverena, vaše povlačenje je odobreno od strane kazina, a još uvek niste primili svoje dobitke 14 dana od zahteva za povlačenje, obavestite nas i mi ćemo intervenisati i pokušati da pomognemo ti.
Hvala unapred na strpljenju i razumevanju.
Srdačan pozdrav,
Petronela
Dear Alexandra22,
Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.
Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
U potpunosti razumem tvoju frustraciju, Aleksandra22. Međutim, postaviću tajmer za dodatnih 6 dana, omogućavajući kazinu dve pune nedelje da obradi uplatu i ako ne bude razvoja do ponedeljka, mi ćemo intervenisati. Ostanimo pozitivni i sačekajmo dobre vesti u vezi sa vašim povlačenjem. Hvala vam unapred na strpljenju.
I fully understand your frustration, Alexandra22. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Dobro veče, hvala na interesovanju! Danas je izvršena prva uplata iz kazina! Mnogo vam hvala
Good evening, thank you for your interest! Today the first payment from the casino was made! Thank you very much
Καλησπέρα, ευχαριστώ για το ενδιαφέρον σας! Σήμερα πραγματοποιήθηκε η πρώτη πληρωμή απ το καζίνο! Σας ευχαριστώ πολύ
Hvala ti, Aleksandra22, na ažuriranju. Možete li molim vas da nam kažete koliko je bilo poslednje podizanje i koliko je još uvek vaš aktivni bilans?
Thank you, Alexandra22, for the update. Could you please advise how much was the last withdrawal and how much is still your active balance?
Dobro veče, juče je bilo poslednje povlačenje. Za sada se odvijaju normalno. Aktivno stanje oko 15K. Mnogo vam hvala !!
Good evening, yesterday was the last withdrawal. For the time being they are taking place as normal. Active balance about 15K. Thank you very much !!
Καλησπέρα, χτες ήταν η τελευταία ανάληψη. Για την ωρα πραγματοποιούνται κανονικά. Ενεργό υπόλοιπο περίπου 15Κ. Σας ευχαριστώ πολύ !!
Hvala, Aleksandra22, na odgovoru. Da li sam dobro razumeo da je vaš problem u međuvremenu uspešno rešen? Da li imam vašu dozvolu da zatvorim ovu žalbu kao rešenu ili postoji još nešto čime bismo mogli da pokušamo da vam pomognemo? Radujemo se Vašem odgovoru.
Thank you, Alexandra22, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
Dear Alexandra22,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dobro veče, izvinjavam se na kasnom odgovoru. Možete zatvoriti žalbu. Mnogo vam hvala!!!
Good evening, sorry for the late reply. You can close the complaint. Thank you very much!!!
Καλησπέρα, συγγνώμη για την καθυστερημένη απάντηση. Μπορείτε να κλείσετε το παράπονο. Σας ευχαριστώ πάρα πολύ!!!
Odlične vesti 🙂 Pošto je problem uspešno rešen, sada ćemo zatvoriti žalbu kao „rešenu" u našem sistemu. Hvala vam puno, Alekandra22, na saradnji i potvrdi, i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Petronela
Casino.Guru
Great news 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Alexandra22, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.