Dragi James1234,
Nažalost, nakon temeljnog pregleda dodatnih informacija i dokaza, odbacujemo ovu žalbu kao neopravdanu. Kao što možda znate, stvaranje više računa predstavlja kršenje Uslova i pravila kazina. Odluku kazina smatramo opravdanom. Pravila koja se igrači moraju pridržavati prilikom igranja u online kazinu možete pronaći u našem Fair Gambling Codexu. https://casino.guru/fair-gambling-codex-for-players
Kao što možda znate, žalba na koju se pozivate zatvorena je kao „Velikodušni kasino". U tom konkretnom slučaju to znači da je kasino igraču odlučio isplatiti dobitak iako to nije bio dužan. Molimo vas da shvatite da kazino ne možemo kazniti samo zato što nije spreman učiniti isti izuzetak u vašem slučaju.
Žao mi je što nisam mogao biti od veće pomoći. Nadam se da više nećete naići na ovakav problem, ali nemojte se ustručavati kontaktirati nas u budućnosti ako naiđete na bilo kakav problem s ovim ili bilo kojim drugim kasinom. Trudit ćemo se svim silama da pomognemo.
Dear James1234,
Unfortunately, after a thorough review of the additional information and evidence, we are rejecting this complaint as unjustified. As you might know, creating multiple accounts is a violation of the casino’s Terms and Conditions. We consider the decision of the casino to be justified. You can find the rules players need to follow when playing at an online casino in our Fair Gambling Codex. https://casino.guru/fair-gambling-codex-for-players
As you might know, the complaint you are referring to was closed as ‘Generous casino’. In that particular case, it means the casino decided to pay the player their winnings even though it was not obliged to. Please understand that we cannot punish the casino simply because it is not willing to make the same exception in your case.
I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.
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