NaslovnaPritužbeBC.Game Casino - Nalog igrača je zatvoren zbog kršenja Uslova i odredbi.
BC.Game Casino - Nalog igrača je zatvoren zbog kršenja Uslova i odredbi.
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BC.Game Casino
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Poslato:
16/07/2024
|
Slučaj je zatvoren : 09/08/2024
Slučaj je zatvoren
Naša presuda
Neopravdana žalba
ODBIJENO
Rezime slučaja
pre 1 meseca
Prevod
The player from India had his BC GAME account locked on June 2nd for allegedly having multiple accounts. Despite apologizing for using the word "suicide," which violated the casino's terms, he did not have his account restored. He sought to resolve this issue and withdraw his funds. We determined that the player violated the casino's Terms and Conditions by providing an identity document that did not belong to him and having multiple accounts. Due to these breaches, the complaint was rejected.
Igraču iz Indije je 2. juna zaključan BC GAME nalog jer je navodno imao više naloga. Uprkos tome što se izvinio što je upotrebio reč „samoubistvo“, što je prekršilo uslove kazina, nije mu vratio nalog. Nastojao je da reši ovo pitanje i povuče svoja sredstva. Utvrdili smo da je igrač prekršio Uslove i odredbe kazina tako što je dao lični dokument koji mu nije pripadao i imao više naloga. Zbog ovih kršenja, žalba je odbijena.
BC GAME je zaključao moj nalog 2. juna bez ikakvog razloga i nakon toga su mi rekli da imate više naloga na našem sajtu ....kao lojalni igrač bc game koristio sam samo jedan nalog nakon 15 dana teraju me da koristim reč samoubistva i posle toga uzimaju reč kao jak razlog da zaključaju moj nalog......
ozbiljno, nisam bio svestan ovoga. Reč samoubistvo je protiv uslova BC GAME i izvinjavam se zbog greške od mesec dana, ali me ne slušaju.
podnosim žalbu ovde da pronađem rešenje za moj problem.
Takođe sam pomenuo timu za podršku da imam nekih problema.
potreban mi je ovaj račun i moja sredstva.
Hvala vam
BC GAME locked my account on 2 june without any reason and after that they told me you have multiple account on our site ....as a loyal player of bc game i used only one account after 15 days they force me to use the word of suicide and after that they take the word as a strong reason to lock my account......
seriously, I was not aware about this.The word suicide is against terms and conditions of BC GAME and i apologise for my mistake from one month but they don't listen to me.
i submit complain here to find resolve my issue.
I also mentioned to the support team that i have some problems.
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Pre svega, dozvolite mi da vam postavim nekoliko pitanja u vezi sa navodom o više naloga.
Postoji li šansa da je neko iz vašeg domaćinstva ili koji koristi istu IP adresu takođe napravio nalog u ovom kazinu?
Možete li da nam kažete da li ste prošli KIC verifikaciju?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Da li ste koristili bilo koji softver za VPN ili IP maskiranje za pristup veb lokaciji kazina?
Što se tiče problema sa pominjanjem samoubistva u ćaskanju, razumem da ste bili frustrirani i razočarani. Međutim, radnje kazina bile su u skladu sa njegovim Uslovima i odredbama. Važno je shvatiti da kazino ne može da rizikuje da dozvoli igraču da nastavi da se kocka ako izrazi misli o samopovređivanju zbog gubitaka; ovo je fundamentalni aspekt politike odgovornog kockanja. Štaviše, kazino zadržava pravo da odabere klijente koje opslužuje i može zatvoriti račun igrača iz bilo kog razloga, osiguravajući da se isplate svi zakoniti dobici.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Zubi1122,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. First of all, allow me to ask you a few questions regarding the allegation of multiple accounts.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Could you please advise if you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Have you used any VPN or IP-masking software to access the casino website?
Regarding the issue with you mentioning suicide in chat, I understand that you were frustrated and disappointed. However, the casino's actions were in line with its Terms and Conditions. It's important to recognize that the casino cannot risk allowing a player to continue gambling if they express thoughts of self-harm due to losses; this is a fundamental aspect of responsible gambling policies. Furthermore, the casino reserves the right to select the customers it serves and may close a player's account for any reason, ensuring all rightful winnings are paid out.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Ozbiljno, nisam bio svestan ovoga. Reč samoubistvo je protivna odredbama i uslovima BC GAME i izvinjavam se zbog greške od mesec dana, ali me ne slušaju. Bio sam frustriran tog puta i zato sam greškom upotrebio reč samoubistvo Izvinjavam se zbog toga, molim vas, zaista su mi potrebna sredstva za lečenje mog deteta, molim vas, pomozite mi 🙏.
Takođe sam pomenuo timu za podršku da imam nekih problema.
potreban mi je ovaj račun i moja sredstva.
Moja skromna molba je da vratite moj nalog
No i did not used any vpn
Didn't know
I Think My kyc was failed i did know why.
No there is chance to use same ip address.
Seriously, I was not aware about this.The word suicide is against terms and conditions of BC GAME and i apologise for my mistake from one month but they don't listen to me.I was frustrated that time that is why I mistakenly used the word suicide i apologise for that please I really need the funds for my child's treatment please help me 🙏.
I also mentioned to the support team that i have some problems.
i have need of this account and my funds.
It's my humble request to you please restore my account
mama, ja sam ranije bio nalog u igri bc i taj nalog su hakovali prevaranti i kontaktirao sam korisničku podršku, rekli su mi da možeš da preneseš svoj kic na ovaj nalog kada prenesem kic, oni ga odobre nakon nekoliko dana, samo suspenduju moje povlačenje kada sam kontaktirao korisnička služba u vezi sa tim su mi rekli da ne ispunjavate uslove za kic i odbili su moj odobreni kic.
ako je ovo legitimna platforma, zašto se onda sprdaju sa igračima, mama, daću vam sve dokaze.
Zarađujem nešto ovde, zato su ga zaključali i naveli neosnovane razloge za zaključavanje mog naloga.
a juče mi je to rekla jedna od tamošnjih službi za korisnike. „imajte na umu da vaš nalog trenutno nije zaključan".
gospođo molim vas pažljivo pročitajte rekao sam korisničkoj službi da trajno zatvori moj prethodni nalog da imam nit prevaranta na tom nalogu. mama nisam uzeo ni jedan bonus od BC ...
Mama poslaću ti poštom i poslaću ti dokaz u kojoj situaciji su mi zaključali nalog.
molim te tražim od Casino Guru tima da reši moj problem
Hvala vam.
mam i was a account i bc game before and that account was hacked by scammers and i contacted customer service they told me you can tranfer your kyc to this account when i transfer kyc they approve it after few days they only suspend my withdrawal when i contacted customer service about it they told me you are not eligible for kyc and rejected my approved kyc.
if this is the legit platform then why they make fun of there players mam i will give you All proofs .
i earn some some here that is why they locked it and given a baseless reasons of locking my account.
and yesterday one of there customer service told me that. ' be advised that your account is not currently locked'.
ma'am please read ut carefully i told customer service to close my previous account permanently that i have a scammer thread in that account . mam i have not taken a single bonus from bc ...
mam i will mail you and i will send you the proof in which situation they locke my account.
please i request Casino Guru Team to resolve my issue
Mama, oni će misliti na igrača kada izgube i preteći samoubistvom, ali ja nisam izgubio svoja sredstva sam, zaključali su moja sredstva zato sam bio frustriran tog puta i greškom sam upotrebio tu reč.
Gospođo, zaključali su mi nalog kada je moje dete bilo u kritičnom stanju u bolnici 😭
On je bolesnik od raka sa stadijumom 3. Takođe sam poslao sve dokaze BC SUPPORT Mail TIM-u, ali oni ismevaju moje dete, to me najviše boli ja sam bc igrač kada se kladim kada igram kada verujem kada biram bc zašto ti kazni moje malo dete zašto molim svoj novac na tvojoj platformi.
mam they will think of player when they loss and give suicidal threat but i have not lose my funds by my own they locked my funds that is why i was frustrated that time and mistakenly i used the word.
Ma'am they locked my account when my child was in critical condition in hospital 😭
He is a cancer patient with stage 3 i also sended All proofs to BC SUPPORT Mail TEAM but they make fun of my child it hurts me the most i am a bc player when i wager when i play when i trust when i choose bc why you punish my little child why i beg for my own money on your platform.
Molim vas pogledajte ovaj razgovor, ne daju mi odgovarajuća pojašnjenja, sada kažu da pošaljite drugu vrstu e-pošte ......ne žele da mi daju moja sredstva.
Molim vas ako ne žele da otvore moj račun dajte moja sredstva.
Please look this chat they are not giving me proper clarification now they are telling send another type of email ......they don't want to give me my funds.
Please if they don't want to open my account give my funds.
oni mi odgovaraju sada ste nam pretili samoubistvom.
kada su mi zaključali nalog 5. juna rekli su mi da ste prekršili odredbe i uslove. kada im je omogućeno da daju bilo kakvo pojašnjenje ove stvari, nakon toga daju još jedan izgovor za pretnju samoubistvom.
moja skromna molba ka CASINO GURU timu i predstavniku Bc Game da reše moj problem što je pre moguće.
čekam vaš topli odgovor.
they reply me now you have given suicidal threat to us.
when they locked my account on 5th june they told me you have violated the terms and condition. when they are enable to give any clarification of this matter after that they make another excuse of suicidal threat.
its my humble request to CASINO GURU Team and Bc Game representative to resolve my issue as soon as possible.
Mam danas korisnička podrška mi je rekla istinu da morate da završite verifikaciju putem veze, ali podrška putem e-pošte ne želi da mi da moja sredstva, zato daju neosnovane razloge.
mam today customer support told me the truth that you have to complete verification through link but email support don't want to give me my funds that is why they are giving baseless reasons.
rekao si za pretnju samoubistvom ALI ja nisam dao nikakvu pretnju samoubistvom. Imam sredstva na svom računu zašto ću pretiti samoubistvom.
ako tvrde da sam pretio samoubistvom pre nego što sam zaključao nalog, grešim.
prvo su odobrili moju osnovnu kic verifikaciju kada pokušam da povučem sredstva, oni odbiju moj kic..
Rekao sam korisničkoj podršci da koristim nalog ranije, ali sam kliknuo na bot na telegramu, oni su tvrdili da imate šansu da dobijete slab bonus dva puta kada pošaljem svoje podatke za prijavu, hakovali su moj nalog.onda čekaju moj depozit, ali ja kontaktiram da korisnička podrška da želim da trajno izbrišem svoj ovaj nalog rekli su mi da možete i izbrisali su moj nalog, a zatim sam napravio novi uz pomoć korisničke službe, takođe imam sve dokaze da je moj nalog i dalje trajno izbrisan.
tako da želim da vam kažem šta mi je korisnička podrška rekla. Ja radim isto, pratim korisničku podršku i reći ću lojalnom igraču bc igre koju još uvek želim da koristim.
ako im je stalo do igrača onda vrati moj nalog.
daću ti sve dokaze i da im nikad nisam rekao o samoubistvu. zašto nanosim sebi štetu ako imam sredstva na NALOGU IGRE ZAŠTO . imam dokaze koje molim Korisnička podrška imejlom Podrška od mesec dana molim vrati moj nalog Ali oni me ismevaju od korisnika Zabava lojalnog igrača
AKO VAM TREBA VIŠE DOKAZA RADOM VAM PRUŽITI
tražim ponovo CASINO GURU TIM I PREDSTAVNIK BC GAME molimo vratite moj nalog molim
DEAR Veronika,
you told about suicide threat BUT i have not given any suicide threat.i have funds in my account why i will give suicide threat.
if they claim that i have given any suicide threat before locked my account i am wrong.
first they approved my basic kyc verification when i try to withdraw funds they reject my kyc..
i told customer support that i am using an account before but i clicked bot on telegram they claimed that you have a chance to get weakly bonus twice when i submit my login detals they hacked my account .then they wait for my deposite but i contact to customer support that i want to delete my this account permanently they told me you can and they deleted my account then i create new one with the help of customer service i have also all proofs that my account is still permanent deleted .
so i want to tell you what customer support told me i do the same i follow Customer support and i wi tell i a Loyal player of bc game i still want to use .
if they care of player then restore my account.
i will give you All proofs and That i have never told them about Suicide. why i harm myself if i have funds in the GAME ACCOUNT WHY . i have proofs that i beg Customer support email Support from one month please restore my account But they make fun of me fun of a user Fun of a loyal player
IF YOU NEED MORE EVIDENCE I AM HAPPY TO PROVIDE YOU
i request again CASINO GURU TEAM AND BC GAME REPRESENTATIVE please restore my account please
gospođo, ja ne gubim novac u igri Bc zašto ću dati pretnju samoubistvom. nadoknađujem sve gubitke na ovom računu. Svih 2300000inr je bilo u trezoru pro. ako ne verujem u BC GAME, zašto onda prenosim svoj sav novac u trezor pro.
I ovo ste spomenuli. Važno je shvatiti da kazino ne može rizikovati da dozvoli igraču da nastavi da se kocka ako izrazi misli o samopovređivanju zbog gubitaka;
'Zbog gubitaka' ovo je jako važno za mene ako BC GAME tvrdi da sam dao bilo kakvu samoubilačku pretnju za gubitke, molim vas, dajte mi dokaze.
čekam tvoj topli odgovor.
ma'am i don't loss any money in Bc game why i will give suicide threat.i recover my All losses on this account. All 2300000inr was in vault pro. if i don't trust BC GAME then why i transfer my All money in vault pro.
And you mentioned this It's important to recognize that the casino cannot risk allowing a player to continue gambling if they express thoughts of self-harm due to losses;
'Due to losses'this matter's alot for me if BC GAME claiming that i have given any suicidal threat for losses please Give me evidence.
Mama me je kontaktirala putem pošte i rekla mi je da pošaljem tvoj identitet mislim da je ovaj mail poslat od strane kazina GuRU TIM .....molim te pomozi mi da uzmu sve moje dokumente ali nisam mu poslao selfi sa zadnjom stranom mog dokumenta, molim te uzmi radnju molim .......mam poslao sam ti Sve razgovore sa njim proveri molim te
Mam contacted me through mail and t0d me submit your identity i think this mail.is send by casino GuRU TEAM .....please help me they take my all documents but i have not send him selfie with back side of my document please take an action please .......mam i have send you All conversation with him please check please
Molimo prestanite da dodajete komentare u ovu temu svaki dan ako nema ništa relevantno za slučaj. To ne pomaže istrazi. Upravo suprotno, ometa ga.
Moramo da znamo tačno šta se dogodilo hronološkim redom.
Pre svega, pomenuli ste da ste u prošlosti imali drugačiji nalog u BC.Game Casino-u. Možete li da navedete kada ste tačno zatvorili ovaj nalog? Da li ste igrali sa bonusima, da li ste verifikovani i da li ste vršili povlačenja sa ovog računa?
Da li imate bilo kakvu komunikaciju sa korisničkom podrškom nakon što ste saznali da je vaš prvi nalog hakovan? Da li imate dokaze koji pokazuju da vam je kazino dozvolio da otvorite novi nalog?
Da li trenutno možete da pristupite svom BC.Game kazino nalogu ili je blokiran?
Pokušajte da odgovorite na moja pitanja što je preciznije moguće.
Dear Zubi1122,
Please stop adding comments to this thread every day if there is nothing relevant to the case. It does not help the investigation. Quite the opposite, it hinders it.
We need to know exactly what happened in chronological order.
First of all, you mentioned that you had a different account with BC.Game Casino in the past. Could you please specify when exactly you closed this account? Did you play with bonuses, were you verified, and did you make withdrawals from this account?
Do you have any communication with customer support after you found out that your first account was hacked? Do you have any evidence showing that the casino allowed you to create a new account?
Are you currently able to access your BC.Game casino account, or is it blocked?
Please try answering my questions as precisely as possible.
trajno sam zatvorio svoj nalog uz pomoć korisničke službe 04.06.2024
Ne, mama, nisam igrao ni sa jednim bonusom na svom verifikovanom nalogu.
ne znam, mislim da povlačim 1 ili 2 puta
mama, nemam nikakve dokaze o tome, ali poslao sam e-poštu NA E-MAIL TIMA bc igre i tamo sam spomenuo da je moj nalog hakovan i da su mi prvo odobrili kic nakon 2 dana i ponovo ga odbili.
Gospođo, ne mogu da pristupim svom nalogu, blokiran je.
imam sredstva na svom računu
ali sam dobio poštu od BC GAME o mom uspešnom kic transferu.
Hvala vam
i closed my account permanent with the help of customer service on 06/04/2024
No mam i have not played with any bonus on my verified account.
i don't know i think i withdraw 1 or 2 times
mam i have not any evidence of that but i sent email TO EMAIL TEAM OF bc game and i mentioned there that my account was hacked and they approved my kyc first after 2 days they reject it again.
Ma'am i am not able to access my account its blocked.
i have funds in my account
but i have received mail from BC GAME About my successfull kyc transfer.
Proverio sam i svoje google fotografije, ali teško je to pronaći, ali mama kada moj nalog radi normalno mene ne zanimaju te stvari, ali ne znam da će mi se ovo desiti u budućnosti .....mam jedini razlog zašto sam račun je blokiran da imam sredstva na računu.
i checked my google photos also but its hard to find that but mam when my account works normally i don't care about that things but i don't know this will happen to me in future .....mam the only reason my account is blocked that i have funds in my account.
8. juna sam rekao EMAIL podršci bc igre da sam se legalno predao i zatvorio svoj nalog zbog pretnji prevaranta. 12. juna su mi odgovorili na e-mail da je vaš nalog trajno zaključan zbog pretnje samoubistvom.
17. juna ponovo sam rekao podršci putem e-pošte da nisam dao nikakvu samoubilačku pretnju zašto se opravdavate i ponovo sam zatražio od njih da mi date moja sredstva. onda su 18. juna odgovorili da ste koristili zabranjene tehnike zbog čega je vaš nalog trajno zaključan.
DEAR MA'AM VERONIKA,
On 8 june i told EMAIL Support of bc game that i legally surrender myself and closed my account because of scammer threat.On 12 june they reply my email that you'r account has been permanently locked because of suicide threat.
On 17 june i told Email support again that i have not given any suicidal threat why you are making excuses and again i requested them please give me my funds. then they replied On 18 june that you have used prohibited techniques that is why your account has been permanently locked.
Oni prisiljavaju igrača da naudi sebi. Poslao sam im najmanje 200 e-poruka i u svakom mejlu za koji ih molim, molim vas da otključate i oslobodite moja sredstva, takođe sam tražio korisničku podršku od 2 meseca da mi pomogne, ali niko mi nije pomogao.
They force there player's to harm himself i have sent them atleast 200 emails and in every email i beg them please unlock and release my funds i also requested there customer service from 2 months that please help me out but no one helped me.
Da li sam dobro razumeo da je vaš prvi nalog zatvoren 06.04.2024? Poslali ste nam snimak ekrana sa ovim datumom, ali razlog zatvaranja je naveden kao „trajno samoisključivanje". Da li ste aktivirali samoisključivanje samo na svom prvom nalogu?
Da li sam dobro razumeo da je vaš prvi nalog u potpunosti verifikovan i da ste izvršili nekoliko uspešnih povlačenja?
Možete li, molim vas, da mi pošaljete lične dokumente koje ste poslali u kazino sa vašeg drugog naloga, a koji su odbijeni tokom KIC-a?
Dear Zubi1122,
Do I understand correctly that your first account was closed on 06/04/2024? You sent us a screenshot with this date but the reason for closure is stated as "permanent self-exclusion". Did you activate self-exclusion in your first account alone?
Do I understand correctly that your first account was fully verified and you made several successful withdrawals?
Could you please send me the identity documents you sent to the casino from your second account, which were rejected during KYC?
Već sam vam rekao da sam trajno zaključao svoj nalog uz pomoć korisničke službe zbog pretnji prevaranta.
Da, aktiviram samoisključivanje u svom prvom nalogu Sam.
moj prvi nalog nije u potpunosti verifikovan, samo sam obavio osnovnu verifikaciju na svom prvom nalogu. i da, napravio sam nekoliko povlačenja na tom računu, ali sam bio u velikom gubitku na svom prvom računu.
gospođo da vas prvo razjasnim. Uspešno sam preneo svoju osnovnu verifikaciju svog prvog naloga na ovaj nalog nakon što mi je služba za korisnike rekla da izvršim prethodnu verifikaciju na ovom nalogu, greškom sam učitao račun za struju svog oca jer tada nisam mogao da dobijem izvod iz banke za 3 meseca i onda su oni odbio, poslaću vam i svoj tromesečni bankovni izvod.
ovo je dokument o električnoj energiji koji odbijaju jer je na ime mog oca.
Takođe vam šaljem bankovni izvod za 3 meseca na vašu e-poštu, proverite
Hvala vam
DEAR Veronika,
I already told you that I locked my account permanent with the help of customer service because of scammer threat.
Yes i activate self-exclusion in my first account Alone.
my first account was not fully verified i only done my basic verification in my first account. and yes i made several withdrawal's on that but i was in big loss on my first account.
ma'am let me clear you first. i successfully transfer my basic verification of my first account to this account after that customer service told me to do advance verification on this account i mistakenly upload my fathers electricity bill because i was not able to get my 3 months bank statement that time and then they rejected it i will send you also my 3 month bank statement.
this is the electricity document they reject because its on my fathers name.
i also send you bank statement of 3 months on your email please check
zašto predstavnik BC GAME ne daje nikakav odgovor na moju žalbu u javnosti.....
DRAGI KASINO GURU TIM,
nisam dao nikakvu samoubilačku pretnju o gubicima i zašto sam sebi naneo štetu ako imam sredstva na svom računu.....molim i tražim BC GAME TIM PODRŠKE ZA PODRŠKU od poslednja 2 meseca, molim vas da otključate moj nalog, oni me nikada ne slušaju. ...mislim da čak ni oni ne čitaju moje mejlove i ne daju odgovarajući odgovor.....
Zahtevam predstavnika BC GAME MOLIM VAS nađite rešenje za moj problem🙏🙏🙏
kao što sam ranije pomenuo da su mi potrebna sredstva za moje dete..
nećete izgubiti ništa, ali ja mogu da spasem život svom detetu🙏🙏🙏🙏🙏
why BC GAME representative is not giving any response on my complaint in public.....
DEAR CASINO GURU TEAM,
i have not given any suicidal threat on losses and why i harm myself if i have funds in my account.....i am begging and requesting BC GAME EMAIL SUPPORT TEAM from last 2 months please unlock my account they never listen to me....i think even they don't read my EMAILS and not giving a proper response.....
i request BC GAME representative PLEASE find a resolution for my issue🙏🙏🙏
as i mentioned before that i need funds for my child..
you will loose nothing but i can save my child's life🙏🙏🙏🙏🙏
Da li imate transkripte ili e-poruke vaših razgovora sa korisničkom podrškom koji mogu potvrditi da ste dobili dozvolu da otvorite drugi nalog? Obično je otvaranje više naloga striktno protivno odredbama i uslovima, posebno ako se igrač bori sa zavisnošću od kockanja i zatražio je samoisključivanje.
Što se tiče KIC-a:
2.1.17. Svesni ste da BCGAME.SK ima pravo da sprovede procedure verifikacije „KIC" (Knov Iour Customer). Pristup vašem korisničkom nalogu može biti blokiran ili zatvoren ako utvrdimo da ste dali lažne ili obmanjujuće informacije.
Pošaljite mi e-poštu koju ste dobili od BC.Game nakon što je vaš drugi nalog zatvoren.
Dear Zubi1122,
Do you have any transcripts or emails of your conversations with customer support that can confirm you were given permission to open a second account? Typically, opening multiple accounts is strictly against the Terms and Conditions, especially if the player is struggling with gambling addiction and has requested self-exclusion.
Regarding the KYC:
2.1.17. You are aware of that BCGAME.SK has the right to carry out "KYC" (Know Your Customer) verification procedures. The access to your user account may be blocked or closed if we determine that you have supplied false or misleading information.
Please send me the email you received from BC.Game after your second account was closed.
Mama, nisam sačuvao to ćaskanje, ali se BOŽEM kunem da SVE RADIM uz pomoć korisničke službe kada su mi rekli da se tvoj trajno samoisključeni nalog neće ponovo otvoriti.
VEĆ sam vam rekao da nisam sam isključio svoj nalog zbog zavisnosti od kockanja i trajno sam zatvorio zbog pretnji prevaranta.
odobrili su mi kic kada prebacim na ovaj račun....mam predajem očevu račun za struju unapred jer sam tada bio u bolnici i istina je......mam posle 2-3 sata kada stignem do svog kući sam im poslao i bankovni izvod za 3 meseca.....
Mama, imam sva sredstva na svom računu, podižem samo 5000rs, nisam igrao nijedno sportsko klađenje ili nisam igrao ni sa jednim bonusom.....
Takođe sam vam poslao e-poštu, proverite
Hvala vam.
Dear VERONIKA,
mam i have not save that chat but GOD swear I ALL DO with the help of customer service when they told me your permanent self excluded account will not reopen.
I ALREADY told you that i have not self excluded my account because of gambling addiction i closed permanently because of scammer threat.
they approved my kyc when i tranfer to this account....mam i submit my fathers electricity bill in advance verification because i was in hospital that time and its true......mam after 2-3 hours when i reach my home i sent them 3 month bank statement also.....
Mam i have my All funds in my account i only withdraw 5000rs i have not played any sports betting or i have not played with any bonus.....
Hvala vam što ste bili strpljivi. Nakon provere vašeg naloga, sa žaljenjem vas obaveštavamo da je vaš nalog trajno zaključan zbog pretnji o samoubistvu koje su nas zabrinjavale. Molimo pročitajte naše uslove korišćenja usluge:
2.1.12. Niste dijagnostikovani ili klasifikovani kao kompulzivni ili problematični kockar. Ne snosimo odgovornost ako dođe do takvog problema sa kockanjem tokom korišćenja naših usluga, ali ćemo nastojati da obavestimo o relevantnoj dostupnoj pomoći. Zadržavamo pravo da sprovedemo periode mirovanja ako verujemo da će takve akcije biti od koristi.
Brinemo o bezbednosti naših igrača. Ako vam je potrebna dodatna pomoć, kontaktirajte https: //vvv.begambleavare.org/ . Želim ti prijatan dan!
Srdačan pozdrav,
BC.GAME_Ivan
Dragi kupac,
Hvala što ste nas kontaktirali. Sa žaljenjem vas obaveštavamo da je nakon detaljnog pregleda aktivnosti vašeg naloga utvrđeno da ste prekršili naše Uslove korišćenja usluge korišćenjem zabranjenih tehnika. Ova radnja je strogo zabranjena i podriva integritet naše veb stranice.
Kao rezultat toga, vaš nalog je trajno zaključan. Ova odluka je konačna i u skladu sa našim Uslovima korišćenja usluge - kojih se svi igrači slažu da se pridržavaju prilikom registracije.
Ozbiljno shvatamo ove stvari kako bismo održali fer i bezbedno okruženje za sve naše igrače. Imajte na umu da je odluka o trajnom zaključavanju vašeg naloga doneta nakon temeljne i poštene istrage.
Cenimo vaše razumevanje naših smernica i zahvaljujemo vam se na saradnji. Čuvaj se.
Srdačan pozdrav,
BC.GAME_Ivan
Daju mi samo ova dva razloga, ali sada daju još jedan razlog...
moraju da mi pošalju vezu za kic verifikaciju.
Dear customer,
Thank you for being patient. Upon checking your account, we regret to inform you that your account has been permanently locked due to suicidal threats that concerned us. Please read our terms of service:
2.1.12. You are not diagnosed or classified as a compulsive or problem gambler. We are not accountable if such problem gambling arises whilst using our services, but will endeavor to inform of relevant assistance available. We reserve the right to implement cool-off periods if we believe such actions will be of benefit.
We care about our players' safety. If you need further help, please communicate with https://www.begambleaware.org/. Have a good day!
Best regards,
BC.GAME_Ivan
Dear customer,
Thank you for contacting us. We regret to inform you that after a thorough review of your account activity, it has been determined that you have violated our Terms of Service by engaging in prohibited techniques. This action is strictly prohibited and undermines the integrity of our website.
As a result, your account has been permanently locked. This decision is final and in accordance with our Terms of Service - which all players agree to adhere to upon registration.
We take these matters seriously to maintain a fair and secure environment for all our players. Please note that the decision to permanently lock your account has been made after a thorough and fair investigation.
We appreciate your understanding of our policies and thank you for your cooperation. Stay safe.
Best regards,
BC.GAME_Ivan
They only give me these two reasons but now they are giving another reasons....
they must have to send me the link for kyc verification.
Nemam zavisnost od kockanja i nisam se samoisključio za bilo koju zavisnost od kockanja, samo sam isključio da je haker hakovao moj nalog što je razlog za samoisključivanje mog naloga.
podižem samo 5000 INR. moj sav bilans je bio u trezoru pro, verujem ovim 100℅, zato nisam brzo povukao. Ali na kraju su uzeli sve
DEAR VERONIKA,
I don't have Gambling addiction and i have not self-excluded for any Gambling Addiction i only self excluded that hacker hacked my account that is the reason for self excluding my account.
i only withdraw 5000INR. my All balance was in vault pro i trust this 100℅ that is why i have not withdrawn fast. But at the end the took it All
Možete li objasniti zašto ste primili dva različita e-poruka u vezi sa zatvaranjem naloga?
Postojala je poruka e-pošte u kojoj se navodi da je vaš nalog zatvoren zbog angažovanja u zabranjenim tehnikama , a druga u kojoj se navodi da je vaš nalog zaključan zbog pretnji samoubistvom.
Could you please explain why you received two different emails regarding your account closure?
There was an email stating that your account was closed due to engaging in prohibited techniques, and another one stating that your account was locked due to suicidal threats.
KADA su mi zaključali nalog rekli su mi da ste koristili zabranjene tehnike i da smo trajno zaključali vaš nalog, ova odluka je konačna .......molim podršku putem e-pošte da otključate moj nalog, ali oni ne slušaju i donose konačnu odluku nakon ponekad kontaktiram korisničku podršku, naime #jeo i ona mi priča kao da imam 0 sredstava na svom računu i u frustraciji sam upotrebio reč samoubistvo i oni to shvataju kao jak razlog do sada samo odgovaraju da ste pretili samoubistvom..
čak mi ni oni ne daju nikakvo pojašnjenje koje sam zabranjene tehnike koristio.....
Gospođo Zaključani iznos koji pominjem u žalbi je bez ikakvog bonusa. Moj mesečni, slab i dnevni bonus za dopunu je bio Sve na čekanju..
Gospođo, kladim se preko 3 Crore, ali podižem samo 5000 INR
DEAR VERONIKA,
WHEN they locked my account they told me you have used prohibited techniques and we permanently locked your account this decision is final .......i beg Email support to unlock my account but they don't listen and make a decision final after sometime i contact customer service namely #jeo and she talk to me like i have 0 funds in my account and in frustration i used the word suicide and they take it as a strong reason till now they only response that you have given suicidal threat..
even they don't give me any clarification what prohibited techniques i used.....
Ma'am The locked amount i mention in complaint is without any bonus.my monthly ,weakly and daily recharge bonus was All pending..
Ma'am i wager over 3 Crore but i withdraw only 5000INR
Mam da budem iskren, verujem ovom kazinu napamet, zato prenosim svu svoju ušteđevinu u trezor profesionalca da tamo dobijem proviziju, takođe, nažalost, oni sve uzimaju.
Hvala vam.
mam to be honest i trust this casino by heart that is why i tranfer my All savings to vault pro to get some commission there also unfortunately they take it All.
Dakle, pre svega, vaša KIC verifikacija nije uspela jer ste dali račun za komunalne usluge izdat na ime vašeg oca? Da li su vaši drugi dokumenti, uključujući vašu Aadhaar karticu, odobreni? Zašto ste poslali dokument sa očevim imenom u kazino? Da li imate račun za komunalne usluge ili drugi dokaz adrese izdat na vaše ime ?
Drugo, koje vrste igrica ste igrali?
Thank you for the clarification.
So first of all, your KYC verification failed because you provided a utility bill issued in your father's name? Have your other documents, including your Aadhaar Card been approved? Why did you send a document with your father's name to the casino? Do you have a utility bill or other proof of address issued in your name?
gospođo, dozvolite mi da vam razjasnim da je moj osnovni kic odobren, a onda mi je služba za korisnike rekla da obavim prethodnu verifikaciju u kojoj predajem račun za komunalne usluge svog oca jer tada nisam mogao da dobijem izvod iz banke za 3 meseca jer sam bio u bolnici.
Iskreno se izvinjavam zbog svoje greške. šaljem vam izvod iz banke za 3 meseca na vašu e-poštu, proverite.
Hvala vam.
ma'am let me clear you my basic kyc was approved and then customer service told me to do advance verification in which i submit my fathers utility bill because i was unable to get my 3 months bank statement that time because i was in hospital.
i truly apologize for my mistake.i send you 3 months bank statement on your email please check.
Dostavljanje ličnog dokumenta koji ne pripada vama predstavlja ozbiljno kršenje Uslova i odredbi kazina. Ovo kršenje, zajedno sa problemom posedovanja više naloga, može dovesti do toga da kazino blokira vaš nalog i konfiskuje vaša sredstva. Nažalost, zbog ovih kršenja, nismo u mogućnosti da nastavimo sa istragom vašeg slučaja i moramo da odbijemo vašu žalbu.
Žao mi je što ovom prilikom nismo mogli biti od veće pomoći. Preporučujem vam da podnesete žalbu Upravi za licenciranje kazina, Odboru za kontrolu igara na sreću Curacao .
Dear Zubi1122,
Providing an identity document that does not belong to you is a serious breach of the casino's Terms and Conditions. This violation, along with the issue of having multiple accounts, can lead to the casino blocking your account and confiscating your funds. Unfortunately, due to these breaches, we are unable to continue with the investigation of your case and must reject your complaint.
I'm sorry that we could not be of more help on this occasion. I recommend you submit a complaint to the casino's Licensing Authority, Curacao Gaming Control Board.
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