Igrač iz Grčke nije dobio cashback bonus. Igrač nas je obavijestio putem e-pošte da je problem riješen.
Oni od vas koji su odabrali baš ovaj kazino znat će da dobijate povrat od 10% izgubljenih sedmica. Odbijaju da mi kreditiraju povraćaj dok ja na njega imam pravo. Jer kako kažu ne ispunjavam kriterijume. Pošto sam aktivirao privremenu apstinenciju, odbijaju da mi vrate novac jer, kako kažu, nemam pravo na to. Kladim se na igrače ovisnike i oni vraćaju 10 od 100 vjerujući da igrači mogu ponovo da se klade i da će im se to vratiti. Nigdje u pravilima nije navedeno da se bonus mora uložiti pet ili 10 puta. Nigdje u pravilima nije navedeno da oni koji su aktivirali privremenu apstinenciju nemaju pravo na bonus. Žao mi je zbog vremena i trenutka kada se kladio u njihovom kazinu. Isto se desilo i iz kasinije koja pripada istoj kompaniji, već treći put odbijaju da mi kreditiraju povrat novca tražeći izgovore i izgovore. Nikad nisam vidio takve prevarante. Njihova usluga je jadna. Dok sam im slao pravila ovog konkretnog bonusa ona me je pokušavala uvjeriti pravilima drugog bonusa koji mi je slala da nemam pravo na njega. Kada sam insistirao da sve što mi kažu nije navedeno u pravilima bonusa, rekli su mi da je njihova greška u prevodu i da će je ponovo videti. Oni su nebitni amateri i prevaranti. Dajem sve od sebe da ne vratim novac koji mora.
Those of you who have chosen this particular casino will know that you become a refund of 10% of the losses of the week. They refuse to credit me the refund while I am entitled to it. Because as they say I do not meet the criteria. Because I have activated the temporary abstention, they refuse to return my money because, as they say, I am not entitled to it. I bet on the addicted players and they return 10 out of 100 believing that the players can bet it again and it will come back to them. Nowhere in the rules is it stated that the bonus must be wagered five or 10 times. Nowhere in the rules is it stated that those who have activated the temporary abstention are not entitled to the bonus. I regret the time and the moment he bets in their casino. The same has happened from the casinion that belongs to the same company is the third time that they refuse to credit me for the refund, looking for pretexts and excuses. I have never really seen such scammers. Their service is miserable. While I was sending them the rules of this particular bonus she was trying to convince me with the rules of another bonus that she was sending me that I was not entitled to it. When I insisted that everything they tell me is not listed in the bonus rules, they told me that there was a mistake on their part in the translation and that they will see it again. They are irrelevant amateurs and fraudsters. I do my best not to return the money that must.
όσοι από εσάς εχετε επιλέξει το συγκεκριμένο καζίνο θα γνωρίζετε ότι γίνετε μια επιστροφή χρημάτων της τάξης του 10% των ζημιών της εβδομάδας.Αρνούνται να μου πιστώσουν την επιστροφή ενώ την δικαιούμαι.Επιδη όπως λένε δεν πληρώ τα κριτήρια. Επειδή έχω ενεργοποιήσει την προσωρινή αποχή αρνούνται να μου επιστρέψουν τα χρήματα γιατί όπως λένε δεν τα δικαιούμαι. Ποντάρω στους εθισμένος παίκτες και επιστρέφουν το 10 τοις 100 πιστεύοντας ότι οι παίκτες να το ποντάρω ξανά και θα γυρίσει πάλι σε αυτούς. Πουθενά στους κανόνες δεν αναγράφεται Ότι πρέπει το μπόνους να Πονταριστεί πέντε η 10 η όσες φορές. Πουθενά στους κανόνες δεν αναγράφεται ότι δεν δικαιούνται το μπόνους όσοι έχουν ενεργοποιήσει την προσωρινή αποχή. Μετανιώσω την ώρα και τη στιγμή που ποντάρει στο καζίνο τους. Το ίδιο έχει συμβεί και από το casinion Που ανήκει στην ίδια εταιρία είναι η τρίτη φορά που αρνουνται να μου πιστωσουν την επιστροφή χρημάτων Ψάχνοντας προφάσεις και δικαιολογίες. Πραγματικά τέτοιους απατεώνες δεν έχω ξαναδεί.Η εξυπηρέτηση τους άθλια. Ενώ τους έστειλα τους κανόνες του Συγκεκριμένο μπόνους αυτή προσπαθούσαν να με πείσουν με τους κανόνες ενός άλλου bonus που μου έστελνε ότι δεν το δικαιούμαι. Όταν επέμενα ότι όλα αυτά που μου λένε δεν αναγράφονται στους κανόνες του bonus με τα πολλά μου είπαν ότι έχει γίνει λάθος από τη μεριά τους στην μετάφραση και ότι θα το ξαναδουν.Είναι άσχετοι ερασιτέχνες και απατεώνας.Κάνω ότι μπορώ για να μην επιστρέψουν τα χρήματα που πρέπει.
Dragi BlackWolf,
Hvala vam puno što ste podnijeli žalbu. Žao mi je što čujem za vaš problem. Pokušao sam pronaći bonus na web stranici kazina da provjerim Uvjete i odredbe, ali nisam uspio. Našao sam samo ovaj jedan , što je cashback od 5%. Je li to bila posebna ponuda?
Da li biste bili tako ljubazni i poslali mi svu relevantnu komunikaciju između vas i kazina, kako bismo prikupili što više informacija? Moja adresa e-pošte je kristina.s@casino.guru .
Nadam se da ćemo vam pomoći da riješite ovaj problem što je prije moguće. Radujemo se Vašem odgovoru.
Srdačan pozdrav,
Kristina
Dear BlackWolf,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I tried to find the bonus on the casino website to check the T&Cs, but I wasn't successful. I have only found this one, which is a cashback of 5%. Was it a special offer?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
BlackWolf nas je obavijestio putem e-pošte da je problem riješen.
Sjajne vijesti, BlackWolf. Sada ćemo zatvoriti žalbu kao 'riješenu' u našem sistemu. Hvala na saradnji i ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kasinom. Tu smo da pomognemo.
BlackWolf informed us via email, that the issue was resolved.
Awesome news, BlackWolf. We will now close the complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.