The player from Ireland joined Betssen Casino and attempted his first withdrawal in April 2024. After providing KYC documents, the casino rejected his passport, stating it did not comply with their licensing regulations. Despite having Irish residency, the casino asked the player to withdraw his deposit and stated they would close his account, causing him to lose his winnings. The issue was resolved after the casino reconsidered their initial decision, allowing the player to successfully withdraw his winnings.
Igrač iz Irske se pridružio Betssen kazinu i pokušao je svoje prvo povlačenje u aprilu 2024. Nakon pružanja KIC dokumenata, kazino je odbio njegov pasoš, navodeći da nije u skladu sa njihovim propisima o licenciranju. Uprkos tome što ima prebivalište u Irskoj, kazino je tražio od igrača da povuče svoj depozit i rekao da će zatvoriti njegov račun, zbog čega je izgubio svoj dobitak. Problem je rešen nakon što je kazino preispitao svoju prvobitnu odluku, omogućavajući igraču da uspešno povuče svoj dobitak.
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