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Person enrolled in the RGIAJ in Spicological therapy in FEJAR and therapy in Mental Health, without any problems I have been able to access this portal without any problem and making an income and another without any problem until spending all the savings of a loan.

These casinos create a door for people who want to recover from gambling and for these casinos without gambling records in Spain because we fall into this disease again and again.

Persona inscrita en el RGIAJ en terapia spicológica en FEJAR y terapia en Salud mental,sin ningún tipo de problemas he podido acceder a este portal sin ningún tipo de problema y haciendo un ingreso y otro sin ningún tipo de problema hasta gastar todos los ahorros de un préstamo.

Estos casinos crean una puerta a las personas que queremos recuperarnos de la ludopatía y por estos casinos sin registros de ludopatía de España pues caemos una y otra vez en esta enfermedad.

Dear Janquel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I’m sure that you are aware of the geolocation of DGOJ operation:

"What is self-prohibition?

If you have a problem with gambling, you can register in the Register of Gambling Access Bans (RGIAJ) of the Directorate-General for Gambling’s Regulation (DGOJ). It is registration with self-prohibition in gambling halls that require a prior registration to play, which includes the different operators that act legally in Spain. Anyone can request their inclusion in the RGIAJ, which will prevent them from browsing online gambling operators’ pages."

Since you have chosen a casino with Curaçao license, it will be very difficult to resolve this case to your satisfaction. Could you please forward emails or screenshots showing that you have sent requests for your account’s closure? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have been registered with the RGIAJ since 2018.

Yo estoy inscrito el el RGIAJ desde 2018.

The problem with this casino is that it accepts players without knowing what state they are in.

I am registered with RGIAJ, the problem is that this type of casino does not have the Spanish registry.

El problema de este casino es que acepta jugadores sin saber en el estado que se encuentran.

yo estoy inscrito en RGIAJ el problema es que este tipo de casinos no tiene el registro de España.

I do not understand why we have this door open for people who want to recover from gambling, but these casinos do not have the injunction records of Spain but you can play without problem.

No entiendo por qué tenemos esta puerta abierta personas que nos queremos recuperar de la ludopatía.Pero estos casinos no tienen los registros de interdictos de España pero si puedes jugar sin problema.

This is apparently the registration is only effective in Spain.

People who are recovering from this disease have an open door to relapse, as is my case in this type of casino that accepts Spanish players without having a Spanish license and without knowing their situation.

Every three deposits it was blocked to make deposits on the day I spent the three deposits I wrote to the chat and they lengthened me to make more deposits.

I was online for 18 hours playing this page. They do not realize the problem?

Así es por lo visto la inscripción solo es efectiva en España.

Personas que estamos en recuperación de esta enfermedad tenemos una puerta abierta a recaídas como es mi caso en este tipo de casino que aceptan jugadores españoles sin tener licencia española y sin saber su situación.

Cada tres depósitos se bloqueaba hacer depósitos en el día gastaba los tres depósitos escribía al chat y me alargaban para hacer más depósitos.

Estaba conectado 18 horas jugando a esta página no se dan cuenta del problema?.

Thank you, janquel, for the forwarded screenshots. Could you please advise if you were able to deposit any funds after your account got permanently blocked on the 26th of November (8:07pm)?

After closing I have not tried to make any income why I was left without a euro, if I had had a million euros the same I am still hooked playing.

Our disease is not being able to stop playing.

Now what I am left with is a tremendous gambling monkey back to depression and guilt.

Después del cierre no he intentado hacer ningún ingreso por qué me quedé sin un euro.Si hubiera tenido un millón de euros lo mismo estoy todavía enganchado jugando.

Nuestra enfermedad es no poder parar de jugar.

Ahora lo que me ha quedado es un mono de juego tremendo vuelta a la depresión y sentimiento de culpabilidad.

I can only imagine how frustrating and difficult it must be. Nevertheless, as I mentioned earlier, we are powerless in resolving this case to your satisfaction. For the abovementioned reasons, I will now reject this complaint however, please do not hesitate to contact us if you run into any problems with any other casinos in the future.

Thank you for your understanding.