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I wanted to warn other people that giving you bank card details to this site will mean you getting your bank account scammed! Thankfully I only kept under 500.00 in this account but my bank account was scammed for every penny including the overdraft. The scams were under the name of the Post Office but mostly FLWShoestores, FLWrealestate, Zizzi, Lekki, and Schuh which took four amounts in a couple of hours. Ive had to report it to my bank, freeze my card and lost a lot of money. People need to be warned about this as Im sure it must have happened to others.

Dear Melrose26,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise when did you notice that funds are being deducted from your bank account without your consent? Do I understand correctly that you have registered an account and played in this casino?

Thank you in advance for your reply.

Best regards,

Kristina

Yes. I opened an account, foolishly I did not read your review first, and deposited funds ie £80.00

I had not checked my banking for 2 days but recieved a text telling me rhere were no funds to pay for a minor purchase I made. Upon checking my account, I realised a string of withdrawals (I had not made or authorised, had been scammed from my account. I am waiting for my new bank card to arrive and my bank account had been frozen.

Thank you for your reply, Melrose26. Please clarify how did you find out that the funds were deducted by this casino? Additionally, please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members had access to your card details and might have used it without your consent?

Firstly, noone else has access to my card. Details of my card have been given to SSE, Amazon, Morrisons and National Lottery.

Ive never had ANY illegal or unexpected payments go out of my account before I gave my card details to this site. The bank sent me a message to say there was insufficient funds to cover an under £20 purchase I made from Amazon. I checked my bank account and saw a string of withdrawals, none of which were made by me. There is no doubt that Billion Vegas Casino has either directly taken these illegal withdrawals from my account or they have sold my card details to crooks knowing that this would happen. Either way this Casino is responsible for the stolen money.

I am sorry, Melrose26, but this is a very serious accusation and we cannot punish the casino only based on what you are describing. Please understand, that we can’t help you with this issue. This would be a case for police authorities not for Casino.Guru forum. The police and bank should be able to help you.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for understanding.

Dear Melrose26,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

You have already told me you cannot help me. But I put in the complaintto warn others not for you to take action on the complaint. I have had a great response from my bank who have really helped and I have changed my bank card too. So please do go ahead and close the complaint.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.