Draga manubproduction,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Proverio sam uslove i odredbe BlueChip kazina i evo šta sam našao:
3.3 Vaš nalog na veb lokaciji mora biti registrovan na vaše sopstveno i tačno ime. Dozvoljen je samo jedan nalog po osobi, po domaćinstvu/adresi, po broju telefona/e-mailu i po IP adresi. Svi drugi nalozi koji su otvoreni na veb lokaciji smatraće se „dupliranim nalozima". Ne smete da pokušavate da otvorite dupli nalog, uključujući pružanje lažnih ili alternativnih akreditiva. Ako otvorite ili pokušate da otvorite bilo koji broj dupliranih naloga, zadržavamo pravo da zatvorimo neke ili sve vaše naloge bez ikakve nadoknade i primenimo sledeće sankcije:
3.3.1 Svaka radnja izvršena korišćenjem duplikata naloga smatra se nevažećom.
3.3.2 Sve promocije u kojima je duplirani nalog učestvovao biće otkazane.
3.3.3 Svi dobici dobijeni na Duplikatu računa biće nevažeći. Sva obrađena povlačenja biće poništena i vraćena Kompaniji.
3.3.4 Duplikat naloga će biti zatvoren bez opcije da se ponovo otvori.
Možete li da navedete da li ste koristili isti uređaj (kao što je mobilni telefon ili računar) da biste se prijavili na svoj kazino nalog koji koristi i vaš muž?
Pored toga, da li ste koristili metode plaćanja za depozite koji pripadaju isključivo vama ili ste koristili karticu registrovanu na ime vašeg supruga?
Na kraju, da li ste vi ili vaš muž aktivirali bonuse na vašim računima u kazinu?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear manubproduction,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions of BlueChip Casino, and this is what I found:
3.3 Your account with the Website must be registered in your own and correct name. Only one account per person, per household / address, per phone number / email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts." You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:
3.3.1 Each action performed using a Duplicate Account is considered void.
3.3.2 Any promotions that the Duplicate Account has participated in will be cancelled.
3.3.3 Any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company.
3.3.4 The duplicate account will be closed without an option to reopen it.
Could you please specify whether you used the same device (such as a mobile phone or computer) to log into your casino account that your husband also uses?
Additionally, have you been using payment methods for deposits that belong solely to you, or have you used a card registered in your husband’s name?
Lastly, have you or your husband activated any bonuses in your respective casino accounts?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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