Zdravo kalinova94,
Zdravo Branislave,
Verujemo da ste oboje dobro i bezbedni.
Imajte na umu da smo pregledali račun igrača i prepisku sa Kazinom. Igrač je uspešno ispunio uslove za klađenje bonusa i iznos bonusa je već automatski oduzet zbog maksimalnog limita za isplatu dotičnog bonusa.
Prema tome, u trenutku kada nas je igračica kontaktirala putem ćaskanja uživo da se raspita o statusu njenog bonusa, zaista je pogrešno dobila uputstva da nastavi da igra i da iznos bonusa još nije oduzet.
Agent je napravio iskrenu grešku i za ovu grešku, nadamo se da možete prihvatiti naša iskrena izvinjenja. Uprava je nastavila i vratila vaš balans od $101,30 , jer je to maksimalni iznos za isplatu bonusa.
Molimo kontaktirajte našu korisničku podršku putem ćaskanja uživo ili putem e-pošte kako biste završili povlačenje.
Hvala vam na razumevanju i strpljenju i ako vam zatreba dodatna pomoć, slobodno nas kontaktirajte.
Srdačan pozdrav,
Lucas
BonusBlitz Management
Hello kalinova94,
Hello Branislav,
We trust that you're both well and safe.
Please note that we have reviewed the player's account and correspondence with the Casino. The player had successfully met the wagering requirements of the bonus and the bonus amount was already deducted automatically due to the max cashout limit of the bonus in question.
Therefore, at the time the player contacted us through Live chat to inquire about the status of her bonus, she was indeed wrongfully instructed to continue playing and that the bonus amount was not yet deducted.
The agent made an honest mistake and for this error, we hope that you can accept our sincerest apologies. The Management has proceeded and reinstated your balance of $101.30, as it is the max cashout amount from the bonus.
Please contact our Customer Service through Live chat or by e-mail in order to finalize your withdrawal.
Thank you for your understanding and patience and should you require any additional assistance, please do not hesitate to contact us.
Kind Regards,
Lucas
BonusBlitz Management
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