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I can not make a withdrawal .

Ich kann keine Auszahlung tätigen .

Dear Maria111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina, yes, I have often requested a payout. But I almost always have trouble getting a payout. Something is always needed from me. I have had to submit documents so many times to get the casino to wire me the money. That has worked for a long time. But now I am not even able to request a withdrawal. The casino also informed me about 2 months ago that I would no longer receive any bonuses.

Hallo Kristina, ja ich habe schon öfters eine Auszahlung beantragt. Aber ich habe fast immer Schwierigkeiten eine Auszahlung zu erhalten. Immer wieder wird irgendetwas von mir benötigt. Ich mußte schon so oft irgendwelche Dokumente einreichen damit das Casino mir das Geld überweist. Bis lang hat das funktioniert. Aber jetzt ist ist es mir nicht mal mehr möglich eine Auszahlung zu beantragen. Das Casino hat mir auch schon vor ca. 2 Monaten mitgeteilt, das ich keine Bonusse mehr erhalte.

I was able to make an aspayment!

Ich habe eine aszahlung tätigen können!

I received the payout but probably only because I threatened to file a complaint with Casino guru.

Thank you for your efforts:

Ich habe die Auszahlung erhalten, aber wahrscheinlich nur weil ich mit einer Beschwerde bei Casino guru gedroht habe.

Danke für Ihre Bemühungen:

Dear Maria111,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru