Dragi tigernhippo1,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
- Da li ste odigrali bilo koja od svojih deponovanih sredstava ili su još uvek netaknuta unutar vašeg naloga?
- Da li je od vas zatraženo da verifikujete svoj nalog pre nego što može da se obradi povraćaj sredstava?
Ako postoji relevantna komunikacija, prosledite je zajedno sa priznanicom o uplati na petronela.k@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite svoj problem što je pre moguće. Radujemo se Vašem odgovoru.
Srdačan pozdrav,
Petronela
Dear tigernhippo1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you played any of your deposited funds, or they’re still untouched inside your account?
- Have you been asked to verify your account before a refund can be processed?
If there’s any relevant communication, please forward it along with your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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