Zdravo Mihal,
Zdravo keithjann9,
Nadam se da ste oboje dobro.
Nakon sprovođenja sveobuhvatnog pregleda naloga igrača, utvrđeno je da je igrač prekršio uslove kupona 75MIRULES igrajući ograničene igre, posebno Keno .
Kao što je jasno navedeno u promotivnim uslovima, samo Neprogresivni slotovi su bili dozvoljeni za korišćenje sa ovim kuponom. Ovi uslovi su bili lako dostupni na blagajni i igrač ih je mogao proveriti u svakom trenutku.
Ovaj kupon dolazi sa ovim specifičnim uslovima, i to:
https://casinoektreme.eu/terms?class=75MIRULES
- Klađenje: k1 D+B
- Mak Cashout: Nema ograničenja za Mak Cashout
- Maksimalni ulog: nema
– Dozvoljene igre: samo neprogresivni video slotovi realne serije (osim 777)
Pored toga, moramo da vam skrenemo pažnju na Opšte uslove i odredbe u kojima se navodi da Uslovi promocije ostaju na snazi čak i nakon što se ispune uslovi za klađenje i sve dok se celokupno stanje ne poništi sa računa.
https://casinoektreme.eu/terms-and-conditions
7. BONUSI I PROMOCIJE
7.1. Opšta pravila bonusa i promocije
Iks. „Kada se zatraži bonus, uslovi tog bonusa odmah stupaju na snagu. Ovi uslovi ostaju na snazi sve dok se nova radnja fonda (depozit ili bonus) ne obradi na vašem nalogu i nakon što bonus bude poništen sa vašeg stanja. Bonus Uslovi će ostati na snazi nakon što se opklada ispuni. Uslovi bonusa će ostati na snazi i nakon što se stanje za igranje spusti ispod 1 USD. bilo kakvo kršenje uslova dok su oni na snazi, mogu dovesti do poništenja svih dobitaka u skladu sa Uslovima i odredbama kada se izvrši nova radnja fonda trenutno je stanje ispod 1,00 USD. Pogledajte termin 7.1.j."
Štaviše, po ispunjavanju uslova za igranje, igrači se odmah obaveštavaju putem iskačućeg obaveštenja koje potvrđuje završetak igranja, zajedno sa podsetnikom da uslovi bonusa (uključujući: maksimalno ograničenje isplate, dozvoljene igre ) ostaju na snazi do povlačenja njihov bilans se uspešno obrađuje . Pored toga, neophodno je naglasiti da igrači moraju izričito da pristanu na ove uslove da bi nastavili sa svojom igrom.
U nastavku pronađite primer interfejsa igrača nakon što ispunite uslove za klađenje:
![file](https://static.casino.guru/pict/874410/attached-image-35869820464-1720525779765.png?imageDataId=930763×tamp=1720525782532&type=UNSPECIFIED)
Prvobitni depozit igrača je nadoknadio naš prisutni menadžer i igrač je mogao ponovo da igra sa njim bez ikakvih ograničenja.
Uzimajući sve u obzir, nažalost nismo u mogućnosti da vratimo igračeve dobitke jer je kršenje uslova bonusa očigledno i evidentno.
Izvinjavamo se zbog neprijatnosti, međutim, uslovi i odredbe se moraju poštovati kako bismo obezbedili uslove fer pleja za sve naše aktivne korisnike.
Mihal, prosledio sam izveštaj iz knjige igrača zajedno sa snimkom ekrana koji prikazuje interfejs igrača nakon ispunjavanja zahteva za igranje putem e-pošte na vaš pregled. Molimo vas da odvojite vreme da ga temeljno procenite kako biste bili sigurni da su sve radnje sprovedene u skladu sa uslovima kazina.
Ukoliko su vam potrebna dodatna pojašnjenja ili imate bilo kakva dodatna pitanja, ne oklevajte da se obratite.
Srdačan pozdrav,
Thomas Roberts
Casino Ektreme
Hi Michal,
Hi keithjann9,
Hope you are both well.
After conducting a comprehensive review of the player's account, it has been determined that the player violated the terms of the coupon 75MYRULES by playing restricted games, specifically Keno.
As clearly stated in the promotional terms, only Non-Progressive slots were permissible for use with this coupon. These terms were readily accessible at the Cashier and the player could check them at any moment.
This particular coupon comes with this specific terms, namely:
https://casinoextreme.eu/terms?class=75MYRULES
- Wagering: x1 D+B
- Max Cashout: No Max Cashout limit
- Max bet: None
- Allowed games: Non-progressive Real-Series Video Slots only (except 777)
Additionally, we must turn your attention to the General Terms & Conditions that state that Terms of the promotion remain in full effect even after the wagering requirements are met and all up until the entire balance is cleared from the account.
https://casinoextreme.eu/terms-and-conditions
7. BONUSES AND PROMOTIONS
7.1. General Bonus and Promotion Rules
x. "Once a bonus is claimed, the terms of that bonus step into effect immediately. These terms remain in full effect until a new Fund Action (Deposit or Bonus) is processed to your account and after the bonus has been cleared from your balance. Bonus Terms will remain in effect after Wagering has been met. Bonus Terms will remain in effect after a Withdrawal is processed. Bonus Terms will remain in effect after Playable Balance drops below $/€ 1. Depositing on top of your existing bonus balance does not void the Bonus Terms. Any violations of the terms while they are in effect, may result in all winnings being voided as per the Terms & Conditions. The Terms of the promotion are not in effect once a new fund action (deposit or bonus) is made at the moment the playable balance is below $1.00. Refer to the term 7.1.j."
Furthermore, upon fulfilling the playthrough requirements, players are promptly notified via a pop-up notification confirming the completion of the playthrough, along with a reminder that the bonus terms(including: Maximum cashout limit, Allowed games) remain in effect until the withdrawal of their balance is successfully processed. Additionally, it is imperative to emphasize that players must expressly agree to these terms to proceed with their gameplay.
Please find an example of a player's interface upon meeting their wagering requirements below:
![file](https://static.casino.guru/pict/874410/attached-image-35869820464-1720525779765.png?imageDataId=930763×tamp=1720525782532&type=UNSPECIFIED)
The player's original deposit was reimbursed by our attending manager and the player was able to play with it again without any restrictions.
With everything taken into consideration, we are unfortunately not able to reinstate the player's winnings as the breach of the bonus terms is obvious and evident.
We are sorry for the inconvenience, however, the terms & conditions must be adhered to in order to provide fair play conditions for all our active users.
Michal, I have forwarded the player's ledger report along with a screenshot that shows the player's interface upon meeting the playthrough requirements via email for your review. Please take the time to assess it thoroughly to ensure that all actions were conducted in accordance with the casino's terms.
Should you require further clarification or have any additional inquiries, please do not hesitate to reach out.
Best Regards,
Thomas Roberts
Casino Extreme
Izmenjeno
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