Zdravo timu Casino Guru,
Imam problem sa ovim kazinom od februara ove godine. Napravio sam jedan depozit koji je bio srećan i osvojio 5045 evra (Da, osvojio sam sa aktivnim bonusom, ali sam ispunio uslove i pratio sva pravila, tako da nema problema). Nakon što su zatražili prvo povlačenje i 2 dana čekanja, tražili su moju ličnu kartu i dokaz adrese. Sve dobro, poslao sam im dokumenta i čekao još 2-3 dana. Nakon što su zatražili još jedna potrebna dokumenta.. dokaz o depozitu, naravno, poslao sam im to (snimke ekrana sa mog mifiniti naloga koji pokazuju moje lične podatke i sve stvari da vide da je to moje i snimak ekrana sa mojom transakcijom njihovom kazinu), sve dobro 🙂, opet.. čekao sam 2-3 dana i tražio od mene da ponovo pošaljem ili ponovim neke snimke ekrana (bez objašnjenja, pitao sam čet šta misle, a oni su samo ponovili frazu koju sam video na kartici za verifikaciju bez objašnjenja) .
Prebrzo unapred pre nedelju dana, tražili su snimke ekrana sa svim mojim transakcijama u februaru (ne samo njihovim, već i sve transakcije koje sam napravio, izgledaju pomalo čudno i osećam se kao da sada nemam privatnost, ali sam otišao na račun da ih uzmem , ali više nemam istoriju transakcija za februar ) Zatražio sam e-poštu za mifiniti da mi date transakcije u pdf formatu i dali su mi ga.
PS: Razumem sve ove procedure oko verifikacije mog identiteta, mog dokaza o adresi/depozitu i sve dodatne korake.
Sad sam otišao da im objasnim. U podršci za ćaskanje rekli su da će mi se javiti e-poštom. U sledećoj e-poruci su samo rekli da odemo i pogledamo karticu veirifcaiton (gde je bila tačna stvar kao i pre) i ponovo sam im poslao e-poštu, primivši dan posle e-pošte sa
" Dragi kupac,
Hvala vam što ste kontaktirali Cazimbo KIC Department.
Imajte na umu da trenutno ne obrađujemo zahteve e-pošte. Ako želite da proverite svoj status verifikacije, posetite https ://cazimbo.com/en/account/verification .
Srdačan pozdrav,
Cazimbo kazino"
Što u ovom trenutku izgleda kao šala, imam pdf da im pošaljem, ali se čini da se samo petljaju sa mnom i mojim novcem, rade sve samo da to odloži i zato sam uložio ovu žalbu, 1. da mi pomognu da dobijem moj novac i 2. za sve koji žele da naprave račun kod njih da dvaput razmisle pre nego što to urade jer se prema meni (kupcu) ponašaju na način bez poštovanja.
Hello Casino Guru Team,
Im having an issue with this casino from February this year. I made one deposit that happend to be a lucky one and win 5045 euro ( Yes, I won with an active bonus but I met the requierments and followed all the rules, so no problem here). After requesting the first withdrawal and 2 days of waiting they asked for my ID and proof of address. All good, I sent them the documents and waited another 2-3 days. After they requested another documents needed.. proof of deposit, of course, I sent them that ( screenshots from my mifinity account showing my personal details and all the things to see that is mine and the screenshot with my transaction to their casino), all good 🙂, again.. waited 2-3 days and kept asking me to send again or redo some of the screenshots ( without explanation, I asked the chat what they meant and they just repeted the phrase I saw in my verification tab without explanations).
Fast forward one week ago, they asked for screenshots with all my transactions in february ( not just theirs, but all the transactions I made, seem a bit strange and feeling like I have no privacy now, but I went into the account to take them, but I no longer have the transaction history for february ) I requested an email to mifinity tyo give me the transactions in a pdf format and they gave it to me.
PS: I understand all these procedures about verifying my idenity, my proof of address/deposit and all the extra steps.
Now I went to explain to them. On chat support they said they will get back to me in an email. In the following email they just said to go and see the veirifcaiton tab ( where it was the exact thing as before) and I emailed them again, receiving a day after an email saying
" Dear customer,
Thank you for contacting Cazimbo KYC Department.
Please note, that we do not process e-mail requests at the moment. If you wish to check your verification status, please visit https://cazimbo.com/en/account/verification.
Best Regards,
Cazimbo casino"
Which seems like a joke at this point, I have the pdf to send them but feels like they just messing with me and my money, they do everything just to keep it delayed and thats why I made this complaint, 1. to help me get my money and 2. for everyone wanting to make an account at them to think twice before doing that since they treat me ( a customer ) in a disrespectful way.
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