Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Argentina had experienced a refund issue with Cbet, an online casino that reportedly owed him 7,000 USDT. Despite a month of waiting, his account had been cleared without any receipt of funds and he had been left waiting for an email. The player had communicated daily with the casino's support team and alleged contradictions in their responses. After the player provided screenshots and other evidence, the Complaints Team had attempted to contact the casino for clarification. Unfortunately, due to the casino's history of non-responsiveness, the team had been unable to make progress. As a result, the complaint was closed as unresolved, negatively impacting the casino's overall rating.
Igrač iz Argentine je imao problem sa povraćajem novca sa Cbet-om, onlajn kazinom koji mu je navodno dugovao 7.000 USDT. Uprkos mesec dana čekanja, njegov račun je očišćen bez ikakvog prijema sredstava i ostavljen je da čeka e-poštu. Igrač je svakodnevno komunicirao sa timom za podršku kazina i navodnim kontradiktornostima u njihovim odgovorima. Nakon što je igrač dao snimke ekrana i druge dokaze, Tim za žalbe je pokušao da kontaktira kazino radi pojašnjenja. Nažalost, zbog istorije nereagovanja kazina, tim nije mogao da napreduje. Kao rezultat toga, žalba je zatvorena kao nerešena, što je negativno uticalo na ukupnu ocenu kazina.
Cbet mi nije isplatio 7 hiljada USDT, potrošio sam više od mesec dana da ga vratim na moj Cbet račun. Nakon toga, moj nalog je obrisan i sve što imaju za mene je da čekam e-poštu koja nikada ne stiže.
Cbet has not paid me 7 thousand USDT, spending over a month in process to refund it back to my Cbet account. Afterwards, my account was wiped clean and all they have for me is to wait for an email that never arrives.
Cbet no me paga 7 mil usdt primero más de un mes en procesó para que me lo devuelvan a la cuenta de cbet después me vaciaron la cuenta y solo m tienen con que espere un Gmail y nunca llega
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa CBet kazinom. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Da li ste tražili da vam se dobitak od 7000 USDT vrati na vaš kazino račun ili je kazino otkazao zahtev za povlačenje?
Da li sam dobro razumeo da novac nikada nije vraćen na vaš kazino račun?
Da li ste ranije izvršili uspešne isplate iz ovog kazina?
Možete li da nam kažete da li ste prošli KIC verifikaciju?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 800 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear kc6268548,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with CBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Did you request your winnings of 7000 USDT to be returned to your casino account, or was the withdrawal request canceled by the casino?
Do I understand correctly that the money was never returned to your casino account?
Have you made any successful withdrawals from this casino before?
Could you please advise if you passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Svaki dan sam razgovarao sa podrškom, imam snimke ekrana kako su se međusobno protivrečili, osim što sam proveo više od mesec dana čekajući na isplatu, razgovarao sam sa strimom koji je to takođe promovisao i rekao mi da su to rešili kada nikada nisu rešavao više od mesec dana, isplata je bila u toku. Dobio sam Gmail da imam snimke ekrana bonus laži o onim stvarima koje nikada nisam uneo. Takođe lažu zato što nikada nisam stavio bonus ili bilo šta dobro. Onda sam dobio Gmail koji ne bi trebalo da igram dok ga ne poprave. Sada ulazim i nemam novca. Ne znam šta su uradili. sa mojim novcem
I spoke to support every day, I have screenshots of how they contradicted each other, in addition to spending more than a month waiting for payment, I spoke to a stream that promoted it as well and told me that they had solved it when they never solved it for more than a month, the payment was in process afterwards. I received a Gmail that I have screenshots of bonus lies about those things that I never put in. They also lie because I never put in a bonus or anything good. Then I got a Gmail that I shouldn't play until they fix it. Now I go in and I don't have any money. I don't know what they did. with my money
Hablaba todos los días con soporte tengo capturas de como se contradecían además de estar más de un mes esperando el pago hable con un stream que lo promocionaba también y me decía que lo habían solucionado cuando nunca lo solucionaron más de un mes el pago en proceso luego me llegó un Gmail que tengo capturas de mentiras de bono de esas cosas que yo nunca puse además mienten por qué nunca puse un bono ni nada bueno luego me llegó un Gmail que no juegue hasta que arreglen ahora entro y no tengo dinero no se que hicieron con mi dinero
Prosledite snimke ekrana razgovora između vas i korisničke podrške relevantne za vaš slučaj veronika.l@casino.guru . Alternativno, možete ih postaviti ovde.
Please forward the screenshots of the conversation between you and customer support relevant to your case to veronika.l@casino.guru. Alternatively, you may post them here.
Poslaću ga i nadam se da će to rešiti umesto mene jer sam se već umorio od dobrog čekanja, prvo komentarišem da su mi zadržali uplatu u procesu od 7 hiljada usdt više od mesec dana i tek kasnije vratili novac na moj cbet račun sa gmailom da mi traže taj DNI da im šaljem poslednje kretnje prihoda zašto hoće da se opravdaju da mi nikako ne plaćaju
Takođe, nisam stavio nikakav bonus, ništa čudno što žele da izmisle.
Evo i ja te ostavljam kad me blokiraju
Nisam mogao da razgovaram sa podrškom ili bilo šta drugo onda sam posle nekog vremena seo na telefon i mogao sam da pričam i pisalo je ovo
Istina je da je ovo šteta, nakon nekog vremena sam počeo da pokušavam sa malim isplatama jer sam čuo da bi možda mogao malo po malo da podigneš i dobro od svih isplata koje su otkazane uspeo sam da podignem samo milion ali samo u isplatama od 20 hiljada 200 hiljada itd na dan 500 hiljada pezosa ali sam se polako povukao posle 3 dana i uspeo da dobijem milion preko astrplaia Hteo sam da nastavim da se povlačim malo po malo i blokirali su me da se povlačim preko astroplaia ostali koje sam uradio za kripto usdt itd. oni su ih odbili i onda kada se to desi, nekako želim da pokušam da izađem a nisam imao ništa na računu
Pričao sam i sa dva strima, jedan mi je poslao ovo kad je laž..
. Takođe sam razgovarao sa drugim strimom koji ih je promovisao govoreći da ste ih opljačkali. mnogim korisnicima
Takođe sam ga zamolio da mi da bar polovinu, ali bez odgovora. Zamolio sam ga da mi plati bar malo ali ni to.
I will send it and I hope they solve it for me because I am already tired of waiting well first I comment that they withheld my payment in process of 7 thousand usdt for more than a month and then only returned the money to my cbet account later with the Gmail that they ask me for that the DNI that the last movements of my income I send them why do they want to make an excuse not to pay me in any way
Also, I didn't put in any bonus, anything strange that they want to invent.
Here I also leave you when they block me
I couldn't talk to support or anything then after a while I got on my phone and I was able to talk and it said this
The truth is that this is a shame, well after a while I started trying small withdrawals because I heard that maybe you could withdraw little by little and well of all the withdrawals that were canceled I managed to withdraw only one million but only in withdrawals of 20 thousand 200 thousand etc on the day 500 thousand pesos but I slowly withdrew after 3 days and managed to get a million through astrplay I wanted to continue withdrawing little by little and they blocked me from withdrawing through astroplay the others that I did for crypto usdt etc they rejected them and then when it happens I kinda want to try to get out and I didn't have anything in the account
I also spoke with two streams, one sent me this when it is a lie..
. I also have a chat with another stream that promoted them saying that you robbed them. to many users
I also asked him to give me at least half but no response. I asked him to pay me at least a little bit but not even that.
Le enviaré y espero que me solucionen por qué ya estoy cansado de esperar bueno primero comento que me retuvieron el pago en proceso de 7 mil usdt más de un mes para luego solo devolverme el dinero a la cuenta de cbet despues con el Gmail que me piden que el DNI que los últimos movimientos de mis ingresos les envío por qué quieren poner excusa para no pagarme de cualquier forma
Además no puse ningún bono nada raro que quieran inventar
Acá les dejo también cuando me bloquean
no podía hablar por soporte ni nada luego después de un tiempo entro del móvil y pude hablar y me pone esto
la verdad una vergüenza es esto, bueno empeze después de un tiempo a probar retiros de poco por qué escuché que de apoco tal vez podrías retirar y bueno de todos los retiros que me cancelaban logré retirar solo un millón pero solo en retiros de 20 mil 200 mil etc en el día 500 mil pesos pero de apoco retiraba después de 3 días y lograr sacar un millón por astrplay quería seguir retirando de apoco y me bloquean para retirar por astroplay los otros que hacía por cripto usdt etc me los rechazaba y luego cuando pasa un poco quiero intentar sacar y no tenía nada en la cuenta
También hablé con dos stream uno me mandó esto cuando es mentira ..
. tambien tengo chat con otro stream que los promocionaban diciendo que ustedes le robaron. A muchos usuarios
Además le pedí que mínimo me den la mitad pero ninguna respuesta. Le pedía que mínimo me pagen de apoco pero ni eso
Nažalost, došli smo do tačke u kojoj nismo u mogućnosti da nastavimo dalje sa ovom pritužbom. Generalno, sada bismo pokušali da stupimo u kontakt sa kazinom i zatražimo njihovo objašnjenje, međutim, ovaj ima 15+ slučajeva zatvorenih kao „Politika bez reakcije", što jasno pokazuje da kazino nije zainteresovan za saradnju sa nama.
Nažalost, primorani smo da zatvorimo vašu žalbu kao „nerešenu". Ovo će uticati na ukupnu ocenu kazina. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem, međutim, smanjenje ocene izazvano nerešenim žalbama može da promeni pristup kazina.
Nažalost, nemamo drugog izbora jer se čini da je uobičajena praksa da nas CBet kazino potpuno ignoriše u našim pokušajima da posredujemo u bilo kakvom pitanju. Proverite sve naše neuspele pokušaje da pregovaramo.
Poslali smo brojne mejlove i pokušali da komuniciramo sa predstavnicima ćaskanja uživo, kao i sa članovima pridruženog tima. Nažalost, svi napori u rešavanju bilo kakvog problema su zamrli jer su pritužbe rasle u broju. Strogo preporučujemo da se držite dalje od CBet kazina. Voleo bih da mogu biti od veće pomoći.
Kazino može ponovo da otvori ovu žalbu u bilo kom trenutku.
Dear kc6268548,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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