Šokiran sam njihovom prošlonedeljnom odlukom da konfiskuju sav moj dobitak. Napravio sam 2 depozita (80 i 120 mbtc) još u novembru i decembru. Prvo sam počeo da gubim, a onda je sve bilo u redu. Ali krajem decembra sam krenuo u pobednički niz i na kraju sam imao bilans od 468mbtc. Tada sam 27. decembra želeo da zatražim povlačenje dela mog bilansa (150mbtc), ali je odbijeno. Od mene je zatraženo da predam KIC i to sam uradio. Onda im je trebalo smešna 22 dana i stalno sam se pitao zašto to toliko traje. A onda prošle nedelje, 18. januara, rečeno mi je da mogu da povučem samo svoj prvobitni depozit od 200 mbtc i da je mojih 268 mbtc dobitaka zaplenjeno.
Ja sam neko ko jasno proverava pravila pre nego što se pridružim veb lokaciji i 100% sam siguran da nisam uradio ništa protiv pravila:
- Nisam iz zabranjene zemlje
- Ne koristim VPN
- Nisam koristio nikakav softver
- Nisam se kladio ni na jednu sumnjivu ligu
- Nikada nisam uzeo bonus na depozit
- Nemam više naloga
Ovo je tekst koji su mi napisali:
Možete povući iznos svog depozita, nakon čega će vaš račun biti blokiran zauvek.
U skladu sa pravilima:
7.5. coins.game zadržava pravo da odbije zahtev za povlačenje u slučaju prevare, u kom slučaju će nalog biti suspendovan i uplata neće biti obrađena.
9.2 Dosluh i prevara
Coins.game ima pravo da onemogući naloge korisnika i konfiskuje stanje na njihovim računima (uključujući depozite i dobitke) ako se utvrdi da primaju, pokušavaju da steknu prednost u trgovanju informacijama o svojoj kartici ili u dosluhu sa drugim korisnicima kako bi stekli nepravednu prednost . Ove prednosti mogu uključivati ispuštanje i prenos žetona, diskusiju o rukama tokom igre, korišćenje istog naloga više puta, meku igru. Coins.game pruža temeljnu verifikaciju igre, kako ručnu tako i automatizovanu, i istražuje sve povezane žalbe korisnika. Pored toga, coins.game pruža proaktivnu i nasumično verifikaciju igranja i naloga.
9.3 Prevarne aktivnosti
Jednom kada coins.game primeti lažne, nezakonite, nepoštene ili neprikladne aktivnosti (uključujući korišćenje VPN-a, proksija ili slične usluge koje maskiraju ili manipulišu identifikacijom vaše stvarne lokacije, ili klađenje, klađenje ili igranje pokera preko ili u ime trećeg lica strana) na veb lokaciji, imamo pravo da blokiramo korisnički nalog uz oduzimanje svih stanja na nalogu bez prethodnog obaveštenja. U takvim slučajevima, coins.game zadržava pravo da prijavi lažne aktivnosti postojećim regulatornim organima i organima za sprovođenje zakona, uključujući, ali ne ograničavajući se na banke, kompanije za kreditne kartice i/ili bilo koje lice ili entitet koji ima zakonsko pravo na takve informacije, i/ili da uzme pravni postupak protiv takvog korisnika.
Malo se nadam da ću povratiti svoja sredstva, ova žalba je uglavnom da upozorim druge. Kakva užasna odvratna prevara veb lokacija!
I am shocked by their decision last week to confiscate all my winnings. I had made 2 deposits (80 and 120 mbtc) back in November and December. First I started losing and then all was fine. But at the end of December I went on a winning run and at the end I had a balance of 468mbtc. Then I wanted to request a withdrawal on 27th December of a part of my balance (150mbtc) but it was rejected. I was asked to submit KYC and I did. Then it took them a rediculous 22 days and I constantly kept asking why it was taking so long. And then last week, on 18th January I was told I could only withdraw my original 200mbtc deposit and that my 268mbtc of winnings were confiscated.
I am someone who clearly checks the rules before I join a website and I am 100% sure I did nothing against the rules:
- I'm not from a forbidden country
- I do not use VPN
- I have not used any software
- I have not bet on any dodgy leagues
- I never took any deposit bonus
- I do not have multiple accounts
This is the text they wrote to me:
You can withdraw the amount of your deposit, after that your account will be blocked forever.
In accordance with the rules:
7.5. coins.game reserves the right to reject a withdrawal request in case of fraud, in which case the account will be suspended and the payment will not be processed.
9.2 Collusion and fraud
Coins.game has the right to disable users' accounts and confiscate their account balances (including deposits and winnings) if they are found to be receiving, attempting to gain an advantage in trading their card information or colluding with other users to gain an unfair advantage. These advantages may include dropping and transferring chips, discussing hands during play, using the same account multiple times, soft play. Coins.game provides thorough game verification, both manual and automated, and investigates all related user complaints. In addition, coins.game provides proactive and random verification of gameplay and accounts.
9.3 Fraudulent Activity
Once coins.game notices fraudulent, illegal, dishonest or improper activity (including the use of a VPN, proxy or similar service that masks or manipulates the identification of your real location, or betting, wagering or playing poker through or on behalf of a third party) on the Website, we have the right to block a user's Account with forfeiture of all Account balances without prior notice. In such cases, coins.game reserves the right to report fraudulent activity to existing regulatory and law enforcement authorities, including but not limited to banks, credit card companies and/or any person or entity legally entitled to such information, and/or to take legal action against such user.
I have little hope to get my funds back, this complaint is mostly to warn others. What a terrible disgusting scam website!
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