Ime naloga: dleoniharris
U ponedeljak, 29. januara 2024, osvojio sam znatan iznos i hteo sam da ga podignem. Ranije sam se povlačio iz ovog kazina, tačnije 12 puta, a najviše je bilo 29530.0000 TRKS bez ikakvih problema. Razumem, kada se završi, potrebna je određena suma novca da se KIC završi. Tako da sam podnela svoja dokumenta tog jutra i rečeno mi je da je potrebno 48 sati da se završi. Kada sam pratio verifikaciju lične karte 48 sati nakon toga i dobio sam obaveštenje da će potrajati 48 sati, i da nije bilo nikakvih ažuriranja... Kada sam poslao isto pitanje, rečeno mi je da cenim vaše strpljenje. Vaš nalog je trenutno u pregledu.
Prema stavu pravila:
„9.4. Uslovi verifikacije naloga
Nalog korisnika proverava služba za praćenje do 15 radnih dana. Za to vreme su isplate i bonusi za korisnika blokirani."
Nalog se može proveriti do 15 radnih dana, nakon završetka provere dobićete odgovor u ćaskanju.
Prema mojoj sopstvenoj istrazi, taj paragraf je u korespondenciji sa onim kada je igrač osumnjičen za prevaru (vidi u prilogu), a ne verifikaciju lične karte. Od tada sam dobio istu čaroliju, u 3 različite prilike. Ćaskanje uživo to zapravo ne razmatra, već mi šalje taj isti pasus (u prilogu).
Sledećeg dana sam zatražio ažuriranje i Liam me je obavestio da su dokumenti ponovo zatraženi na šta sam ponovo izvršio zadatak verifikacije lične karte. To je bilo pre 48 sati i kada sam zatražio ažuriranje danas, dobio sam istu 15-dnevnu blurb o prevari, a ne verifikaciji lične karte. Sada sam TAKO frustriran, pa zato dolazim kod vas za pomoć!
Išao sam napred-nazad na coinsgame veb lokaciju i svaki put kada se u čestim pitanjima i centru za pomoć navodi da verifikacija ID-a traje 48 sati, tačka.
Sada imam preko $85000 USD na mom računu za povlačenje. Moj auto rego je otkazan, moje majke su u bolnici i ja moram da izdržavam dete, potreban mi je pristup mojim sredstvima. Aktivan sam igrač od 6. maja 2023. Moji ukupni dobici su iznosili 97,865 USD, zaradio sam 208,211 USD u opkladama i moj ukupni ulog je 500,852,59 USD. To jasno pokazuje da sam aktivan, pošten igrač.
Želim verifikovanu ličnu kartu, čak bih bio srećan da imam pristup maksimalnom iznosu koji mogu da podignem za jedan dan (a to je 200.000 TRKS, otprilike 20.000 USD) kako bih mogao da platim svoje račune i nastavim da igram jer iskreno volim njihov sajt, bonuse i CG zajednicu.
Molim vas pomozite!
Account Name: dleoniharris
On Monday the 29th of Jan 2024, I won a substantial amount and wanted to withdraw it. I have withdrawn from this casino before, 12 times to be exact, with the most being 29530.0000 TRX without any issues. I do understand, when it's over a certain amount of money KYC is needed to be completed. So I submitted my documents that morning and was advised that it takes 48 hours to be completed. When following up on my ID verification 48 hours after and was advised it will take 48 hours, and that there hadn't been any updates... When I submitted the same question I was advised I appreciate your patience. Your account is currently under review.
According to the paragraph of the rules:
"9.4. Account verification conditions
The user's account is checked by the monitoring service for up to 15 working days. During this time withdrawals and bonuses for the user are blocked."
Account can be checked for up to 15 working days, after the end of the check you will receive a reply in the chat.
Upon my own investigation, that paragraph is in correspondence with when a player is being suspected of Fraud (see attached) not ID verification. I have since been given that same speil, on 3 different occasions. Live chat aren't actually looking into it, but instead sending me that same paragraph (attached).
The next day, I asked for an update and was advised by Liam that the documents were requested again to which I completed the ID verification task again. That was 48 hours ago and when I asked for an update today, I was given that same 15 day blurb re fraud not ID verification. I'm now SO frustrated, hence why I am coming to you guys for assistance!
I have gone back and forth on the coinsgame website and each time the FAQ's and Help Centre states ID verification takes 48 hours, full stop.
I now have over $85000 USD sitting in my account for withdrawl. My car rego has been cancelled, my mums in hospital and I have a child to support, I need access to my funds. I have been an active player since the 6th of May 2023. My total wins have been $97,865 USD, I have made $208,211 USD in bets and my total wagered is $500,852.59 USD. That clearly shows I am an active, honest player.
I want my ID verified, I'd even be happy if I just had access to the max I can withdrawl in a day (which is 200000 TRX, roughly $20,000 USD) so I can get my bills paid and continue playing because I genuinely love their site, the bonuses and the CG community.
Please help!
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