Zdravo Kristina,
Što se tiče KIC-a, da, poslao sam svu papirologiju i kontaktirao sam korisničku podršku putem ćaskanja uživo i naterao ih da provere i ponovo provere. Imam čak i snimak ekrana jednog od onih razgovora gde je to verifikovano i koje ću vam poslati. Takođe u mom poslednjem razgovoru u ćaskanju uživo gde je ovo ponovo eskalirano, pitao sam šta se desilo sa eskalacijom koja je trebalo da bude urađena 2 dana pre, a on mi je rekao da je to samo da se osigura da su svi moji papiri u redu.
Što se tiče povlačenja, ovo je nezvanično moje prvo povlačenje. Osvojio sam ovde jednom ranije na bonus bez depozita, a onda sam napravio depozit od 10 dolara u bitkoinima kao što mi je rečeno da bih proverio ko sam… Zatim sam zatražio da povučem 10 dolara plus ono što je kupon dozvoljavao, a to je bilo 100 dolara, međutim u roku od 5 minuta bio obrnut. Tada sam primio telefonski poziv (da telefonski poziv!) Gospođa je bila veoma ljubazna i rekla mi je da imam 2 naloga - ovo nisam znao... Pretpostavljam da sam imao jedan pod cool cat i jedan pod "inclave" tj. zašto su mi poništili pobedu.
Nekako sam mislio da je to prljavo od njih, ali u isto vreme je bila fina i cenio sam njen poziv. Takođe sam pročitao pravila 100 puta tako da sam svestan šta je ona govorila čak i ako nisam znao za drugi nalog. Zato sam je zamolio da zatvori drugu, šta god da je, i ostavi otvorenu samo „inklavu". Ona je to uradila dok sam bio na telefonu. Takođe, 10 dolara u bitkoinu koje sam deponovao mi je poslato nazad u narednih minut ili dva. Sledeća transakcija koju sam napravio bila je deponovanje ovih 30 dolara u Bitcoin nekoliko meseci kasnije na isti račun. Proverili su 10 milijardi puta za sve i svašta. Ne znam šta je tu problem… Sad sam samo ljut. Ovo je glupo. Uradiću šta god moram u principu u ovom trenutku
Hi Kristina,
As for KYC yes I have sent all paperwork and I have contacted customer service on live chat and had them check and recheck. I even have a screen shot of one of those conversations where that is verified that I will send to you. Also in my last live chat conversation where this was escalated again I asked what happened to the escalation that was supposed to have been done 2 days prior and he told me that was just ensuring all of my paperwork was in order.
As for withdrawals this is unofficially my first withdrawal. I won here once before on a no deposit bonus and then made a deposit like I was told to of $10 in bitcoin to verify who I was…I then requested to withdrawal the $10 plus what the coupon allowed which was $100 However within 5 minutes it was reversed. I then received a phone call (yes a phone call!) the lady was very nice and she told me I had 2 accounts- I didn’t know this… I guess I had one under cool cat and one under "inclave" that is why they reversed my winning.
I kinda thought that was grimy of them but at the same time she was nice and I appreciated her calling. I also did read the rules 100 times so I I am aware of what she was saying even if I didn’t know about the other account. So I asked her to close the other one whatever it was and only leave the "inclave" one open. She did that while I was on the phone. Also the $10 in Bitcoin I had deposited was sent right back to me in the next min or two. The next transaction I made was depositing this $30 in Bitcoin a few months later under that same account. They have checked 10 billion times for anything and everything. I don’t know what there problem is… I’m now just angry. This is silly. I will do what ever I have to in principal at this point
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