The player from South Carolina had been unable to place wagers due to a server error affecting all games. The casino stated that he needed to bet his deposited funds twice before being allowed to withdraw. The Complaints Team had attempted to contact the casino multiple times for a response but received no cooperation. Consequently, the complaint was closed as 'unresolved', which may have impacted the casino's rating, potentially prompting further action from them. After further investigation, it was determined that the player had multiple accounts, which was deemed an honest mistake, and the initial deposit amount was sent back to the player. The complaint was marked as resolved upon confirmation of the payout.
Igrač iz Južne Karoline nije mogao da se kladi zbog greške servera koja je uticala na sve utakmice. Kazino je naveo da je morao dva puta da se kladi na svoja deponovana sredstva pre nego što mu je dozvoljeno da povuče. Tim za žalbe je više puta pokušao da kontaktira kazino radi odgovora, ali nije dobio nikakvu saradnju. Shodno tome, žalba je zatvorena kao 'nerešena', što je moglo da utiče na rejting kazina, što je potencijalno podstaklo njihove dalje mere. Nakon dalje istrage, utvrđeno je da igrač ima više naloga, što je smatrano poštenom greškom, a početni iznos depozita je vraćen igraču. Žalba je označena kao rešena nakon potvrde isplate.
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