Zdravo leslieroller327,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Drake Casino-om. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno? Da li je to bio prvi bonus koji ste koristili u kazinu? Možete li da proverite svoju istoriju klađenja u okviru svog kazino naloga i da je prosledite nikolas.b@casino.guru kao što bi trebalo da pokaže da li ste igrali spinove ili ne? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello leslieroller327,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Drake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Was it the first bonus you used in the casino? Can you check your betting history within your casino account and forward it to nikolas.b@casino.guru as it should show if you did play the spins or not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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