Dragi safedosafe,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li mi, molim vas, proslediti mejl sa objašnjenjem iz kazina zašto je vaš dobitak zaplenjen? Moja mejl adresa je veronika.l@casino.guru .
Da li ste ranije uspešno podizali novac iz ovog kazina?
Možete li ljubazno potvrditi da li ste prošli punu KIC verifikaciju?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Imajte na umu: u Casino.Guru nikada ne tražimo lozinku za vaš kazino nalog. Iako možemo tražiti informacije, nikada ne tražimo pristup vašem nalogu. Uzdržite se od deljenja lozinke sa bilo kojom trećom stranom. Mi prvenstveno komuniciramo putem zvaničnih tema, povremeno putem e-pošte radi traženih pratećih dokaza ili relevantne komunikacije.
Dear safedosafe,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please forward me the email with the explanation from the casino as to why your winnings were confiscated? My email address is veronika.l@casino.guru.
Have you made any successful withdrawals from this casino before?
Could you kindly confirm if you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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