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They do not validate email

No validan correo

Dear Luis Ángel,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand it correctly that you’re experiencing difficulties registering a new account due to unverified email address?

I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

To make a withdrawal, it tells me that my email has not been verified

Para realizar un retiro me dice que mi correo electrónico no a sido verificado

Could you please advise if you have received any email when opening your account? Have you checked all the folders in your email box? Is it the same email address that you are currently using with us? 

Dear Luis Ángel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.