Igraču iz Grčke blokiran je račun u kazinu. Slučaj je zatvoren i označen kao rešen pošto je kazino poništio svoju odluku da blokira nalog igrača.
The player from Greece had his account blocked in the casino. The case was closed and marked as resolved since the casino had reversed its decision to block the player's account.
Igraču iz Grčke blokiran je račun u kazinu. Slučaj je zatvoren i označen kao rešen pošto je kazino poništio svoju odluku da blokira nalog igrača.
Zdravo ggbet je blokirao moj nalog bez razloga i uzmi moj novac, želim im dobru smrt, kloni se oni su pljačkaši i lopovi ne daju im novac žele da idu dođavola!
Hi ggbet blocked my account without reason and take my money i wish them good death stay away they are robbers and thieves dont give them money wish go to hell!
Dragi alekisrosos,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa GGBet kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Možete li molim vas da nam kažete koliko dugo ste bili igrač kazina i kada je tačno vaš nalog blokiran? Kako ste saznali da vam je nalog blokiran? Koje ste igre igrali da biste akumulirali trenutni balans u kazinu? (slotovi, igre uživo, multiplaier) Da li ste postigli trenutni balans sa ili bez aktivnog bonusa?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear alexisrosos,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GGBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise how long were you a player of the casino and when exactly was your account blocked? How did you learn about your account being blocked? What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer) Did you achieve your current balance with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
imao sam 3 meseca novac je bio od fudbalskog klađenja juče blokiran jedini bonus je bio u kazinu pravi bilans je bio moj! oni govore laži da imam dupli račun! moj nalog je kic verifikovan
i had 3 months the money was from football betting yesterday blocked the the only bonus was in casino the real balance was mine!they tell lies that i have double account!my account was kyc verified
Hvala za objašnjenje.
Postoji li šansa da je neko iz vašeg domaćinstva ili koji koristi istu IP adresu takođe napravio nalog u ovom kazinu?
Koje uređaje ste koristili da biste igrali u kazinu?
Thanks for the explanation.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
What devices did you use in order to play in the casino?
Hvala vam puno, alekisrosos, što ste dali potrebne informacije. Sada ću preneti vašu žalbu kolegi Stefanu ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, alexisrosos, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Dragi alekisrosos,
Žao mi je što čujem da je vaš nalog blokiran. Ja ću kontaktirati kazino i pokušati da rešim problem što je pre moguće.
Sada bih želeo da pozovem predstavnika GGBet kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Dragi GGBet kazino,
Možete li, molim vas, da kažete zašto je nalog igrača blokiran? Možete li nam dati dokaze? Možete staviti izjavu ovde i nalepiti dokaze ovde ili je poslati na moju adresu e-pošte stefan.m@casino.guru .
Hvala vam unapred na pružanju informacija.
Srdačan pozdrav,
Stefan
Dear alexisrosos,
I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a GGBet Casino representative to join this conversation and participate in resolving this complaint.
Dear GGBet Casino,
Could you please state why the player's account got blocked? Could you please provide us with the evidence? You can put the statement here and paste the evidence here or send it to my email address stefan.m@casino.guru.
Thank you in advance for providing the information.
Kind regards,
Stefan
Ne govorite istinu, bilans pravi novac je bio od sportske sramote! Vi ste lopovi ako nosite pantalone, recite odakle je novac, ali niste goli!
Lyers you dont tell the truth the balance real money was from sports shame on you!You are thiefes if you wear trousers tell from where is the money but you dont you are naked!
Recimo jednom u životu plaćeni trol istina ne budi smešan kamenje se smeje sa tobom platio ggbet trol ja ću reći istinu da obezbedim druge igrače da ih ukradu pljačkaši! ggbet trol koliko si platio da lažeš ljudima?
Say one time in your life payed troll the truth dont be rediculous the stones laugh with you payed ggbet troll i will say the truth to secure other players to stole them robbers!ggbet troll how much you payed to say lies to people?
Dragi GGbet kazino,
Možete li molim vas da kažete koju strategiju je igrač koristio za ulaganje bonusa i kako je stekao prednost u odnosu na kazino?
Radujem se vašem odgovoru.
Srdačan pozdrav,
Stefan
Dear GGbet Casino,
Could you please state which strategy the player used to wager the bonus and how he has gained the advantage over the casino?
I am looking forward to your response.
Kind regards,
Stefan
Zdravo svima,
Igrač uplaćuje depozit, na njega dobija kazino bonus, zatim se kladi i na taj način „skriva" pravi saldo. Nakon toga je kladio kazino bonus sa bonus bilansa, ne rizikujući pravi novac.
Dragi Stefane, da li si dobio moj mejl sa dokazima?
Srdačan pozdrav
Hello all,
The player makes a deposit, gets a casino bonus on it, then he makes a betting bet, thus "hiding" the real balance. After that he wagering casino bonus from the bonus balance, without risking real money.
Dear Stefan, did you get my email with the proofs?
Kind Regards
Sa fudbalskom opkladom ne rizikujem svoj novac? Nisam znao da te pitam gde da igram moj novac gospodine! Sram te bilo, svi igrači moraju da znaju kakav si lopov..
With football bet i dont risk my money?I didnt know to ask you where to play my money mister!Shame on you all the players must know what thief you are..
Poštovani GGBet kazino,
Možete li, molim vas, da kažete kakvu je prednost igrač stekao ovim akcijama? Da li je igrač dobio neko upozorenje da ne može da se kladi na sport dok je bonus aktivan? Proverio sam uslove bonusa i otkrio da igrač ne može da koristi bonus sredstva za sportsko klađenje, kazino uživo i insta igre. Ali igrač je koristio pravi novac da se kladi na sport. Da li je igrač nešto osvojio na ovim sportskim opkladama?
Radujem se vašem odgovoru.
Srdačan pozdrav,
Stefan
Dear GGBet Casino,
Could you please state what advantage the player gained by these actions? Has the player received any warning that he cannot wager on sports while the bonus is active? I have checked the bonus terms and found that the player can't use the bonus funds on sports betting, live casino and insta games. But the player has used the real money to wager on sports. Has the player won anything on these sports bets?
I am looking forward to your response.
Kind regards,
Stefan
Da ja pobeđujem u fudbalu sa pravim novcem pa su mi blokirali račun niko me nije upozorio na tako nešto! Mnogo puta uplaćujem te lažove nisam iһ ukrao, kradu me pljačkaši...
Yes i win in football with real money so they blocked my account nobody warned me for such a thing!I deposit those lyers many times i didnt steal them they steal me robbers...
Igrač je od klađenja na sport dobio 263 evra, ali se klađenja vrše sa očekivanjem da će novac sa stvarnog bilansa biti „blokiran". U ovom trenutku igrač ulaže bonus saldo iz bonus balansa. Novac koji je prebačen u realno stanje kao rezultat klađenja bonusa na ovaj način iznosi 461 evro.
Verujemo da je postojalo konstantno kršenje paragrafa 18: dok igrate sa aktivnim bonusom zabranjeno je korišćenje bilo kakvih strategija koje imaju za cilj ispunjavanje uslova za bonus klađenje.
Srdačan pozdrav
The player won from betting on sports 263 euros, but betting bets are made with the expectation that the money from the real balance will be "blocked". At this time the player is wagering bonus balances from the bonus balance. The money that has transferred to the real balance as a result of wagering bonuses in this way amounts to 461 euros.
We believe that there was a constant violation of paragraph 18: while playing with an active bonus it is prohibited to use any strategies aimed at fulfilling the bonus wagering requirements.
Kind Regards
Bonus je bio za slotove nisi mi ništa rekao da ne igram moj pravi novac na fudbal ti si laže prestani da lažeš ljudima sram te bilo....Smeju se kamenje sa tobom svi igrači moraju da slušaju da blokiraju račun ako ti igrajte fudbal ako želite da im date novac...
The bonus was for slots you didnt tell me nothing not to play my real money to football you are lyer stop telling lies to people shame on you....The stones laugh with you all the players must listen that they block the account if you play football bet if you want give them money...
Dragi GGbet kazino,
Možete li nam dati uslove i odredbe bonusa koje je igrač koristio?
Hvala vam puno unapred.
Srdačan pozdrav,
Stefan
Dear GGbet Casino,
Could you provide us with the terms and conditions of the bonuses the player has used?
Thank you very much in advance.
Kind regards,
Stefan
Dragi Stefane,
Igrač je dobio više od 100 bonus stanja, od kojih su neki privremeni bonusi, koji su istekli i njihova pravila nije moguće obezbediti, ali takođe je igrač često dobijao bonuse dostupne trajno, evo linka do njih:
https://gg.bet/en/promotion/veekend-bonus
https://gg.bet/en/promotion/veekli-bonus
Glavno zajedničko pravilo između njih su opšta pravila kazino bonusa, koja su dostupna na https://gg.bet/en/casino-bonus-terms
Čvrsto verujemo da je u ovom slučaju došlo do povrede stava 18. ovih pravila.
Srdačan pozdrav
Dear Stefan,
The player received more than 100 bonus balances, some of which are temporary bonuses, which have expired and their rules are not possible to provide, but also the player often received bonuses available permanently, here is a link to them:
https://gg.bet/en/promotion/weekend-bonus
https://gg.bet/en/promotion/weekly-bonus
The main common rule between them all - the general rules of casino bonuses, which are available at https://gg.bet/en/casino-bonus-terms
We strongly believe that in this case there was a violation of paragraph 18 of these rules.
Kind Regards
Još nešto ćeš reći? Opet sve isto. Istina je da ste vi pljačkaši gde su pare? Svi igrači razumeju kakav ste lopov, gospodine.....
Something else you will say?All the same again again.The truth is that you are robbers where is the money?All the players understand what a thief you are mister.....
Dragi GGBet kazino,
Igrač je morao da uloži samo iznos bonusa. Nije bilo potrebe da se kladite na iznos depozita. Bonus je uložen samo na slotove. Možete li molim vas da kažete koju prednost je igrač stekao?
Radujem se vašem odgovoru.
Srdačan pozdrav,
Stefan
Dear GGBet Casino,
The player had to wager only the bonus amount. There was no need to wager the deposit amount. The bonus was wagered only on slots. Could you please state what advantage has the player gained?
I am looking forward to your response.
Kind regards,
Stefan
Dragi Stefane,
Igrač pravi depozit, dobija bonus na njega. Shodno tome, u ovom trenutku igrač ima dva bilansa - pravi balans i bonus saldo
Prema principima naše platforme, za kockanje se u prvom redu koristi pravi balans, a samo ako na njemu nema novca - bonus saldo.
U ovom slučaju, igrač nakon dobijanja bonusa ne igra kazino igre sa stvarnog bilansa, već samo pravi opklade, koje se rade kako bi se novac udaljio od stvarnog bilansa. Da bi se postigao ovaj cilj, prave se ne baš fer opklade. Na primer, za poslednju utakmicu PAOK protiv Olimpijakosa pre blokade, izvršene su sledeće opklade: klađenje na nerešeno u meču, nerešeno bez opklade, kao i na pobedu Olimpijakosa Pirej. Na osnovu ovoga, igrač je u svakom slučaju dobio novac nazad, ali je u stvari dobio više od opklade.
Dok je novac sa stvarnog bilansa u igri, igrač igra kazino igre kako bi ispunio uslove za klađenje kazino bonusa.
S obzirom na sve navedeno, smatramo da je to strategija čiji je cilj ispunjavanje uslova za klađenje bonusa, čija je prednost nizak rizik od gubitka pravog novca.
Takođe bih želeo da napomenem da ako igrač preferira klađenje i igra samo kazino igre zbog primljenih bonusa, procenat primljenih bonusa za klađenje bi bio mnogo veći, ali igrač ima odnos od oko 5 stanja klađenja prema 95 kazino bonusa
Srdačan pozdrav
Dear Stefan,
The player makes a deposit, gets a bonus on it. Accordingly, at this point, the player has two balances - a real balance and a bonus balance
According to the principles of our platform, in the first place the real balance is used for gambling, and only if there is no money on it - the bonus balance.
In this case, the player after receiving a bonus does not play casino games from the real balance, but only makes bets, which are done in order to put money away from the real balance. In order to achieve this goal, not quite fair bets are made. For example, for the last match PAOK vs Olympiacos before the blocking, the following bets were made: bet on a draw in the match, Draw No Bet, as well as Olympiacos Piraeus win. Based on this, the player in any case received money back, but in fact received more than the bet.
While the money from the real balance is in play, the player plays casino games in order to meet the conditions for wagering casino bonuses.
Given all of the above, we consider it a strategy whose goal is to meet the conditions for wagering bonus, the advantage of which is a low risk of losing real money.
I would also like to note that if the player prefers betting bets and only plays casino games because of the bonuses received, the percentage of betting bonuses received would be much higher, but the player has a ratio of about 5 betting balances to 95 casino bonuses
Kind Regards
Lier reci istinu jednom u životu lopove igrači moraju upozoriti da ste pljačkaši. Morate da ukradete 60 evra koji veliki kazino ste prevaranti!!!Ne nosite pantalone ggbet troll
Lyer tell the truth one time in your life thief the players must warned that you are robbers.You have to steal 60 euro what a great casino you are scamers!!!You dont wear trousers ggbet troll
Prestani da lažeš pljačkaše ja pobeđujem sa pravim novcem ne sa bonusom niko ne veruje da si platio gg....bet troll!Mora da si ponosan što si ukrao novac od igrača, nisi ništa drugo nego prevaranti, ne pada kiša, oni pljuju na tebe ggbet trole.. ..
Stop telling lies robber i win with real money no with bonus nobody believes you payed gg....bet troll!You must be proud to stole money from the players you are nothing but scamers its not raining they spit on you ggbet troll....
Poštovani GGBet kazino,
Igrač je koristio pravi novac da se kladi na sport i bonus novac za opkladu na iznos bonusa. Pošto uslovi bonusa zahtevaju da se kladi samo na iznos bonusa, a ne na iznos depozita, sa naše tačke gledišta, igrač nije dobio nikakvu prednost.
Molimo vas da razmislite o plaćanju igrača.
Nadam se da ćemo moći da se dogovorimo.
Srdačan pozdrav,
Stefan, Kazino.Guru
Dear GGBet Casino,
The player has used real money to bet on sports and bonus money to wager the bonus amount. As the bonus terms require to wager just the bonus amount and not the deposit amount, from our point of view, the player hasn't gained any advantage.
We kindly ask you to consider paying the player.
I hope we can come to a mutual agreement.
Kind regards,
Stefan, Casino.Guru
Da bi razumeli dan kada su mi blokirali nalog, dozvolili su mi da uplatim novac i posle deset minuta blokirali moj nalog. Koliko je to pošteno g. GGBET? Nisi mi ništa rekao....
To understand the day that blocked my account they let me deposit money and after ten minutes blocked my account.How fair is that mr GGBET? You didnt tell me nothing....
Dragi Stefane,
Uz svo dužno poštovanje, igrač je novac sa stvarnog bilansa koristio isključivo da odvoji novac sa stvarnog bilansa na bonuse za klađenje, što je strategija klađenja bonusa i zabranjeno je našim pravilima.
Ako imamo razumne osnove (koje sam opisao u prethodnim postovima) da verujemo da igrač koristi takve strategije, onda Administracija zadržava pravo da poništi sve dobitke igrača i trajno blokira nalog za igru, što se upravo i dogodilo .
Srdačan pozdrav
Dear Stefan,
With all due respect, the player used the money from the real balance solely to set aside money from the real balance to wagering bonuses, which is a bonus wagering strategy and is prohibited by our rules.
If we have reasonable grounds (which I described in previous posts) to believe that the player is using such strategies, then the Administration reserves the right to void all the player's winnings and block the gaming account on the permanent basis, which is exactly what happened.
Kind Regards
Prevaranti prestanu da lažu ukrali ste novac koji uplaćujem imate strategiju da ukradete novac igračima g-dine GGBET.....Sram vas bilo lopove
Scammers stop telling lies you stole the money i deposit you have the strategy to steal players money mr GGBET.....Shame on you thief
Poštovani GGBet kazino,
U ovom slučaju, verujemo da igrač nije stekao nikakvu prednost i da bi trebalo da dobije sva sredstva nazad.
Molimo vas da platite igraču ili ćemo biti primorani da zatvorimo žalbu kao „nerešenu" što će dovesti do negativne ocene kazina na našoj veb stranici.
Cenim vaše razumevanje.
Srdačan pozdrav,
Stefan
Dear GGBet Casino,
In this case, we believe the player hasn't gained any advantage and should receive all funds back.
We kindly ask you to pay the player or we will be forced to close the complaint as "unresolved" which will lead to a negative rating of the casino on our website.
I appreciate your understanding.
Kind regards,
Stefan
Hvala vam na učešću u ovoj diskusiji. Pažljivo smo pregledali sve dostavljene informacije i kao rezultat toga, ponovo smo razmotrili rezoluciju. Nalog je uspešno deblokiran. Međutim, imajte na umu da bonusi više neće biti dostupni korisniku kako bi se sprečila eventualna zloupotreba i izbegli nesporazumi u budućnosti.
Izvinjavamo se zbog vremena koje je bilo potrebno za rešavanje ovog problema i eventualnih neprijatnosti koje je to moglo prouzrokovati.
Hvala na razumevanju.
Thank you for your participation in this discussion. We have carefully reviewed all the information provided, and as a result, we have reconsidered the resolution. The account has been successfully unblocked. However, please note that bonuses will no longer be available to the user in order to prevent any potential misuse and avoid misunderstandings in the future.
We apologize for the time it took to resolve this matter and any inconvenience it may have caused.
Thank you for your understanding.
Dragi alekisrosos,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Tomas
Dear alexisrosos,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.