Hej. Dakle, dajem vam tačno ono što su mi rekli da pošaljem. Dao sam svaki dokument na način na koji sam to uradio i na mnogim drugim sajtovima bez problema:
„Da bismo dovršili KIC (znaj svog kupca) proces, ljubazno vas molimo da nam dostavite kopiju prednje i poleđine vaše nacionalne lične karte, kao i dokaz adrese koji je datiran u poslednja tri meseca. Ovaj dokaz adrese može biti račun za komunalne usluge, račun za internet ili bilo koji sličan dokument koji jasno prikazuje vaše ime i trenutnu adresu."
Nakon što sam ih poslao, ponovo sam ih kontaktirao nekoliko dana kasnije i rekli su mi da im je potrebno do 7 dana za obradu. Samo ovo je prilično širok vremenski okvir za kazina, ali dobro, mislio sam.
Nažalost, od tada sam bio duhovit, a sada postoji način da dobijem odgovor od podrške. Ni putem Livechata ni putem pošte.
Nije osvojeno sa bonusom, samo igranje slotova, bez igara uživo.
Hey. So im giving you exactly what they have told me to send. I have provided every document the way i have done on many other sites aswell with no problem:
"To complete the KYC (know-your-customer) process, we kindly ask that you provide us with a copy of the front and back of your national ID, as well as a proof of address that is dated within the last three months. This proof of address can be a utility bill, internet bill or any similar document that clearly displays your name and current address."
After sending them, ive contacted them again a few days later and they told me that they need up to 7 days to process. This alone is a pretty wide time-frame for casinos, but okay i thought.
Sadly ive been ghosted since, with now way of getting a response out of the support. Neither via Livechat nor via Mail.
Wasnt won with a Bonus, only playing Slots, no Live-Games.
Automatski prevedeno:
