Sa žaljenjem vas obaveštavamo da, uprkos našim naporima, nismo dobili nikakav odgovor od kazina u vezi sa ovim problemom. Shodno tome, primorani smo da zvanično zatvorimo žalbu kao „nerešenu". Važno je napomenuti da kazino zadržava mogućnost da ponovo pogleda i ponovo otvori ovu žalbu u bilo kom trenutku u budućnosti.
Razumemo frustraciju i razočarenje koje ovo može izazvati i iskreno se izvinjavamo što nismo u mogućnosti da ponudimo dodatnu pomoć u rešavanju problema.
Ako želite da podnesete zvaničnu žalbu Gaming Curacao (GC), to možete učiniti slanjem e-pošte complaints@gaming-curacao.com .
Za dalje smernice i informacije možete pogledati naše članke o nadležnim organima za licenciranje kockanja na mreži i o tome kako da podnesete žalbu regulatoru .
Ukoliko dođe do bilo kakvog razvoja ili ako vam je potrebna dalja podrška, ne oklevajte da mi se obratite na michal.v@casino.guru
We regret to inform you that, despite our efforts, we have not received any response from the casino regarding the issue at hand. Consequently, we are compelled to officially close the complaint as 'unresolved'. It's important to note that the casino retains the option to revisit and reopen this complaint at any point in the future.
We understand the frustration and disappointment this may cause, and we sincerely apologize for not being able to offer more assistance in resolving the matter.
Should you wish to file an official complaint with Gaming Curaçao (GC), you may do so by emailing complaints@gaming-curacao.com.
For further guidance and information, you can refer to our articles on Online Gambling Licensing Authorities and How to submit a complaint to a regulator.
Should there be any developments or if you require further support, please do not hesitate to reach out to me at michal.v@casino.guru
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