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They informed me that I didn't enter my name correctly in the profile, where instead of Evangelos, I put Vangelis, and they blocked my account after a big win of 12 thousand. They then told me that either they will close the account or I'll receive 1290€ and the account will continue.

μου λενε οτι δεν εβαλα σωστο ονομα στο προφιλ που αντι για ευαγγελοσ εβαλα βαγγελησ και μου μπλοκαρισαν τον λογαριασμο μετα απο μεγαλο κερδος 12χιλιαρικα και μου λενε η θα κλησουμε τον λογαριασμο η θα παρεις 1290ε και θα συνεχισει ο λογαριασμος

Hello evaggelos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Why did you enter a different name during the registration? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

good evening, the account has been verified 2 times, once almost when I created it and once about 3 weeks ago because I sent the papers to change the card so that I could make a withdrawal and everything was fine, I made a normal withdrawal without any problem many times with various amounts from 50e to 300e.

as for the name, I put it without thinking that it would be a violation of the casino's terms, because in Greece its word is diminutive and the last time I spoke with the casino was yesterday 9/5/24 and they just blocked my account for violation unless I accept that the amount I won will be zeroed out and they will give me only 1290e.

καλησπέρα ο λογαριασμος εχει κανει επαλήθευση 2 φορες μια σχεδον οταν τον εφτιαξα και μια πριν 3 εβδομαδες περιπου γιατι έστειλα τα χαρτιά για αλλαγή της κάρτας για να μπορώ να κανω ανάληψη και ολα καλα εκανα κανονικά ανάληψη χωρίς καθένα πρόβλημα πολλες φορες με διάφορα ποσα απο 50ε ως 300ε.

οσο για το ονομα το εβαλα χωρις να το σκεφτώ οτι θα ήταν παραβίαση τον ορον του καζινο γιατι στην ελλαδα ειναι υποκοριστικο το βαγγελης του και η τελευτεα φορα που μιλησα με το καζινο ηταν εχθες 9/5/24 και απλα μου μποκαρουν τον λογαριασμο για παραβιαση τον ορον εκτος αν δεχτω να μου μηδενισουν το ποσο που κερδισα και να μου δωσουν μονο 1290ε.

Hello evaggelos

According to T&Cs of the casino:

"5.3. You certify that you have provided accurate, complete and true information about yourselves upon registration and will maintain the accuracy of your information by promptly updating any registration information that may have changed. Failure to do so may result in account closure, account limitations or voiding of any transactions."

Can you kindly let us know which name is specified within your ID card?

Which name is specified within the bank card?

Kind regards

good evening guys, I made a mistake in the name, actually instead of EVANGELOS I put VANGELIS

On the card and on the ID is written EVANGELOS my name I didn't do it to mislead the casino. Also, my email is baggelhstsagkarakhs, I just can't understand how it is that I have verified my details twice and they haven't told me, and also how is it that I have made regular withdrawals even 2 days before the closure of my account and now I the big profit is to find it (WRONG). I am also quoting my name from the wiki so you can see that I have not put a fake name but a diminutive of it. https://el.wikipedia.org/wiki/%CE%95%CF%85%CE%AC%CE% B3%CE%B3%CE%B5%CE%BB%CE%BF%CF%82_(%CF%8C%CE%BD%CE%BF%CE%BC%CE%B1)

καλησπέρα παιδιά εχω κανει λάθος στο όνομα όντως αντί για ΕΥΑΓΓΕΛΟΣ έβαλα ΒΑΓΓΕΛΗΣ

Στην καρτα και στην ταυτότητα είναι γραμμένο ΕΥΑΓΓΕΛΟΣ το όνομα μου δεν το εκανα για να παραπλανήσω το καζινο. Ακομα και το email μου ειναι baggelhstsagkarakhs απλα δεν μπορώ να καταλάβω πως γινεται να εχω κανει 2 φορες επαλήθευση στοιχειών και να μην μου το έχουν πει και επισεις πως γίνετε να εχω κανει κανονικά αναληψης ακόμα και 2 μερες πριν το κλείσιμο του λογαριασμού μου και τωρα με το μεγαλο κερδος να το βρήκατε το (ΛΑΘΟΣ). επίσης σας παραθετω απο το wiki το όνομα μου για να δείτε οτι δεν εχω βάλει ψεύτικο όνομα αλλά ενα υποκοριστικο αυτού .https://el.wikipedia.org/wiki/%CE%95%CF%85%CE%AC%CE%B3%CE%B3%CE%B5%CE%BB%CE%BF%CF%82_(%CF%8C%CE%BD%CE%BF%CE%BC%CE%B1)

Good evening, can someone answer so I can see what to do?

καλησπέρα μπορεί κάποιος να απαντησει για να δω τι θα κανω ?

Hello evaggelos,

After further review of the case, we also will be forced to agree with the casino. Unfortunately, once you provide false information, they have right to confiscate the winnings and even block the player's account.

If it was truly a honest mistake, I would recommend to contact the casino's licensing authorities as they might be the last one to be able to help you, yet still not guaranteed.

I'm really sorry that we could not be more of a help but as you did breach the casino terms, our hands are tied.

Is there anything else we could assist you with?

good evening I understand that I was wrong and I understand your position could you tell me what is the licensing authority of this particular casino so that I can send an email? thank you.

καλησπέρα καταλαβαίνω ότι έκανα λάθος και καταλαβαίνω την θέση σας θα μπορούσατε να μου πείτε ποια είναι η αρχή αδειοδότησης του συγκεκριμένου καζίνο ώστε να στείλω email ;σας ευχαριστώ.

Hello evaggelos,

You can contact them here:

E-mail: certria@gaminglicences.com

Website: https://www.gaminglicensing.com

Meanwhile, we will be now closing the complaint. If the licensing authorities would decide in your favor, please contact me on nikolas.b@casino.guru.

Regards,

Nick