Igrač sa Filipina je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Uplata još nije obrađena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from Philippines has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
Igrač sa Filipina je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Uplata još nije obrađena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
poslate su mi opcije isplate koje su GCASH i takođe su mi dostavljeni svi moji dokumenti. Vlada je izdala identifikacione dokumente i sada sam podizao svoj novac sa računa ni ice casina koji iznosi 13.600,00 želim da podignem 10.000,00 ali nije uvek odbijen i sada sam ponovo pokušao da podignem 10.000,00 tada ne znam šta da radim Ne znam da li još uvek mogu da dobijem svoj novac 😭😭😭😭😭 Čak sam deponovao hiljade iznosa da bih igrao slot igrice, ali zašto mi je teško da podignem svoj novac sa svog računa za igre koji je oce kazino. molim vas pomozite mi momci.
i was submitted my payout options which is GCASH and also i was submitted all of my documents. a governemnt issued identifications and now i was withdrawing my money from ny ice casino accpunt which is 13,600.00 i want to withdraw the 10,000.00 but its not its always rejected and now i was tried again to wothdraw the 10,000.00 i dont know what to do then now and i dont know if i can still get my money 😭😭😭😭😭 i even deposited thousands of amounts to play slot games but why is is i have having hard time to withdraw my money from my gaming account which is the oce casino. please help me guys.
Dear juniorvelez04121987,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dear juniorvelez04121987,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.