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my nephew referred me to this site and I started playing. I lost a 100 dollars and with the bonus they give me I made 2200 when I try to withdraw it, they disable my account and my nephew account. After 6 days they let him access his account and disable mine and said fund will be void

Dear Diana28,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you and your nephew share any of the following: household or email address, telephone number, same payment account number, IP, or device? Was any of the accounts successfully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

i have my own email adress, my own phone number, the guy only use his coinbase account to add money for me. I have my id and can proove I have my own phone line. Ignition been doing this to many people, and they don’t even ask me I to verify my account

I have this email since 2017, I been in the us since 2017, my nephew been there since 2008. And the funny thing my nephew can play and my account who won money got disable

Do I understand correctly that your nephew deposited money into your casino account using his crypto wallet?

Yes he did that, because my bank card won’t work, i don’t anything about crypto and he is the one who put money for me

I have checked terms and conditions, and this is what I found (here):

„3. REGISTRATION AND ACCOUNT CREATION

3.1. You must register an account ("Account") with us before you can participate in any real money casino or poker games. You must be at least 18 years old in order to register an Account. We reserve the right to disable your Account and request sufficient proof of age in order to ensure that you are of legal age to access the service. If satisfactory proof of age is not provided we further reserve the right to permanently close your Account.

3.2. You are permitted to open only one Account. Only one account is allowed per household. Multiple accounts held by the same individual are subject to immediate closure and at our sole discretion we reserve the right to consider any balance in duplicate accounts forfeit. Furthermore you shall not permit another person to access the Website or Software via your Account without the express written permission of Ignitioncasino.eu."

Furthermore, please check our Fair Gambling Codex for Players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you. 

Thank you very much in advance for your reply and understanding. 

I used Bitcoin to put money in my account. So as long van show it was not me putting money in my account they can take the winning money I made. After that they are stealing people wins

They disable my account just because I made 2000 dollars

You admitted previously that it was your nephew who deposited money into your casino account:

Is that correct?

yes using his Bitcoin wallet

I wish I could be of more help. Unfortunately, since you knowingly allowed a third person to deposit funds into your casino account, we are unable to help you.

I’m sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.