Dragi andrevhovard726,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Ignition Casino-om.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Možete li molim vas da nam kažete koliko dugo ste igrač kazina?
- Da li ste kontaktirali kazino nakon što vam je račun blokiran? Da li je kazino dao neko objašnjenje?
- Da li ste završili verifikaciju kazino naloga?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear andrewhoward726,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ignition Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long have you been a player of the casino?
- Did you contact the casino after your account was blocked? Did the casino provide any explanation?
- Have you completed casino account verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Automatski prevedeno: