NaslovnaPritužbeIgnition Casino - Žalba igrača zbog progresivne isplate je odbijena.
Ignition Casino - Žalba igrača zbog progresivne isplate je odbijena.
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Crni bodovi: 53
Iznos:
575 $
Ignition Casino
Index sigurnosti:Ispod proseka
Sigurnosni indeks
Kazina sa indeksom sigurnosti ispod proseka obično imaju nepovoljan ratio broja posetilaca i relevantnih pritužbi koje podnose igrači. To znači da je ovaj kazino verovatno nepravedno postupao prema nekim igračima u prošlosti.
Poslato:
10/03/2020
|
Nije rešeno : 03/02/2022
Nije rešeno
Naša presuda
Bez polise reakcije, pasivan regulator
NIJE REŠENO
Rezime slučaja
pre 2 godina
Prevod
The player from United States is struggling to claim her winnings from progressive play. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Igrač iz Sjedinjenih Država se trudi da od progresivne igre zatraži njen dobitak. Prigovor smo zaključili kao "neriješen", jer kockarnica nije odgovorila.
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Javno
Jessica
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Jessica
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Kažu da ove ruke ne dobijaju progresivnu isplatu jer nisam koristio dvije kartice iz ruke.
Prije svega što NIJE objavljeno na njihovim igrama u bočnoj traci, kao što je njihova podrška pokušala da mi kaže, a onda mi je poslao link na kojem nije objavljeno takvo pravilo.
Evo kopije dijela transkripta koji je trajao oko sat vremena i bio je potpuno beskoristan. Niko nikada ne bi trebao koristiti ovo mjesto:
_________
00:29:56 Jesuah Hvala na strpljenju, molim te ostani sa mnom još 2-3 minute dok radim u tvom slučaju.
00:32:45 Jesuah Hvala na zadržavanju, još uvijek čekam odgovor na vaš slučaj, molim vas ostanite sa mnom još 3 minute i čim mi odgovore, javit ću vam.
Jessica, hvala
00:35:39 Jesuah Izvini zbog kašnjenja, još uvijek čekam odgovor, molim te ostani sa mnom još 3 minute i čim mi odgovore, javit ću ti.
00:40:37 Jesuah Hvala na strpljenju, molim vas ostanite sa mnom još 3 minute dok dobijem odgovor za vas.
Jessica je u redu
00:45:14 Jesuah Hvala na strpljenju, molim te, ostani sa mnom još 3 minute dok sam rad u vašem slučaju.
00:47:41 Jesuah U ovom trenutku vidim da je puna kuća koju mi objašnjavate ako pogledate ekran diler takođe ima punu kuću, međutim s parom od 10 zato gubite.
Jessica ok, ali utječe li to i na bonus?
00:48:39 Jesuah Vidim u sistemu da ste plaćeni za 4 vrste 2, osvojili ste 10 dolara.
Jessica, ali nisam dobio 500 USD
00:49:18 Jesuah koji vam pomaže u bonusu sa bodovima, morat ćete se pobrinuti da dobijete dovoljno bodova da biste zatražili bonus.
00:49:59 Jessica Kako to misliš? Platio sam 1 $ za progresivni bonus
00:50:17 Jessica progresivne isplate Mislim, koristio sam pogrešan termin
Međutim, Jesuah Correct, preporučujem vam da pogledate naš napredak u Wageringu u pogledu uslova i odredbi, https://www.ignitioncasino.eu/bonus-terms-and-conditions
00:52:53 Jesuah ovdje možete pronaći koliko ova vrsta igara doprinosi vašim zahtjevima za prelaskom .
Jessica, ovo uopšte nema smisla.
Jessica to nije bonus, to je sporedna opklada i progresivna isplata.
00:54:47 Jessica , ne govorim o bonusu, govorim o okladi u kojoj sam trebao biti plaćen 500 USD i drugoj opkladi u kojoj bih trebao biti plaćen 75 USD.
They say that these hands don't win the progressive payout because I didn't use two cards from my hand.
First of all that is NOT posted on their games in the sidebar like their support tried to tell me, then he sent me a link where no such rule is posted.
Here is a copy of part of the transcript it was about an hour and it was totally useless. No one should ever use this place:
_________
00:29:56JesuahThanks for your patience, please stay with me for 2-3 more minutes while I work in your case.
00:32:45JesuahThanks for holding, I'm still waiting for the answer of your case, please stay with me for 3 more minutes and as soon as they answer me I will let you know.
00:32:54Jessicaokay thank you
00:35:39JesuahSorry for the delay, I'm still waiting for the answer, please stay with me for 3 more minutes and as soon as they answer me I will let you know.
00:40:37JesuahThanks for your patience, please stay with me for 3 more minutes while I get an answer for you.
00:41:01Jessicaokay
00:45:14JesuahThanks for your patience, please stay with me for 3 more minutes while I work in your case.
00:47:41JesuahAt this time I see that the Full house that you explain me if you take a look on the screenshot the dealer have also a full house, however is with a Pair of 10 that is why you loss.
00:48:21Jessicaokay, but does that affect the bonus too?
00:48:39JesuahI see in the system that you got paid for the 4 of Kind of 2, you won $10.
00:48:49JessicaBut I didn't get the $500
00:49:18JesuahThat help you with the bonus with the points, however, you will need to make sure that you get the enough points to claim the bonus.
00:49:59JessicaWhat do you mean? I paid $1 for the progressive bonus
00:50:17Jessicaprogressive payout I mean, I used the wrong term
00:52:29JesuahCorrect, however, I recommend you to take a look in our Wagering progress in the terms and condition, https://www.ignitioncasino.eu/bonus-terms-and-conditions
00:52:53JesuahIn here you can find how much this type of games contribute to your rollover requirements.
00:53:07Jessicathis makes no sense at all.
00:53:44Jessicait's not a bonus, it's a side bet and it's a progressive payout.
00:54:47JessicaI'm not talking about a bonus, I'm talking about a bet where I should have been paid $500 and another bet where I should ahve been paid $75.
Hvala vam puno na podnošenju žalbe. Žao mi je što čujem za vaše negativno iskustvo. Kontaktirat ćemo kazino i tražit ćemo njihovu suradnju u rješavanju ovog problema, no prije nego što to učinimo, molim vas da li možete potvrditi da ste postavili opkladu na progresivnu stvarnu igru? Žao mi je što to pitam, ali na snimku zaslona koji ste nam naveli napisano je „prakticiranje" . Samo se želim uvjeriti da sam cijelu situaciju potpuno razumio. Unaprijed hvala na odgovoru.
Srdačan pozdrav,
Petronela
Dear Jessica,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, please could you confirm that you have placed a bet on progressive real game? I’m sorry for asking this, but on the screenshot that you have provided, there is written "practice play". I just want to make sure, that I understood the whole situation fully. Thank you very much in advance for your reply.
Best regards,
Petronela
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Jessica
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Da. Platili su mi to. Igra vježbanja je na svakom ekranu - mislim da tamo kliknete da biste je promijenili u praksu?
igrao sam IC godinama i nikada prije nisam imao problema poput ovog.
Yes. They paid me on that. Practice play is on every screen - I think you click there to change it to practice?
ive played IC for years and never had a problem like this before.
Hvala vam na brzom odgovoru. Kontaktirao sam kasino u vezi s neisplaćenim dobicima od progresivne igre. Nadamo se da ćemo uskoro dobiti odgovor i srediti ovaj slučaj na vaše zadovoljstvo.
@Ignition Casino, hvala unaprijed na odgovoru.
Dear Jessica,
Thank you very much for your quick reply. I contacted the casino regarding your unpaid winnings from progressive play. Hopefully, we will receive a response soon and sort this case to your satisfaction.
@Ignition Casino, thank you in advance for your reply.
Željeli bismo zamoliti Casino za paljenje da odgovori na ovu žalbu. Produžujemo tajmer za 7 dana. Ako kazino ne odgovori u zadanom roku, prigovor ćemo zatvoriti kao "neriješen".
We would like to ask the Ignition Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Našao sam još jedan kontakt za kockarnicu. Produžujem tajmer za 24 sata i nadam se odgovoru. Ako kazino ne odgovori u zadanom roku, prigovor ćemo zatvoriti kao "neriješen".
I have found another contact for the casino. I’m extending the timer for 24 hours and hope for a reply. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.