Dragi beeranddone808,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa iNetBet kazinom.
Proverio sam e-poštu koju ste poslali i čini se da kazino traži depozit za verifikaciju pre nego što vam kazino dozvoli da povučete svoje dobitke.
Depozit za verifikaciju se zahteva u situacijama kada nijedan prethodni depozit nije uplaćen ili želite da povučete pomoću novog načina plaćanja.
- Možete li da nam kažete da li ste uplatili minimalni kvalifikacioni depozit prema uputstvima kazina?
- Da li ste ikada položili depozit u kazinu?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear beeranddone808,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iNetBet Casino.
I checked the email you submitted and it seems the casino is requesting a verification deposit before the casino will allow you to withdraw your winnings.
A verification deposit is requested in situations where no previous deposit was made or you wish to withdraw with a new payment method.
- Could you please advise if you made the minimum qualifying deposit per the casino's instructions?
- Have you ever deposited in the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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