Igrač iz Hesena je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Igrač nas je kasnije obavestio da je primio svoj dobitak i žalba je rešena.
The player from Hesse has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and the complaint was closed as resolved.
Igrač iz Hesena je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Igrač nas je kasnije obavestio da je primio svoj dobitak i žalba je rešena.
Zdravo, dragi Guru timu, osvojio sam 10.000 evra u dotičnom kazinu 12. septembra. Uz depozit od stvarnog novca od 600 evra, uspeo sam da osvojim 10.000 evra, napravio sam i nekoliko bonus kupovina, moj nalog je potpuno verifikovan kao što mi je čet ponovo potvrdio. Sada čekam Ali čekam da mi isplata bude prihvaćena više od 40 sati.
Metod povlačenja i depozita je bio i Jeton i sada imam 2k 4000 i 1k 2000 evra na čekanju skoro 48 sati
Hello dear Guru Team, I won 10,000 euros in the casino in question on September 12th. With a real money deposit of 600 euros, I was able to win 10,000 euros, I also made a few bonus purchases, my account is completely verified as the chat confirmed to me again. Now I'm waiting But I have been waiting for my payout to be accepted for more than 40 hours.
The withdrawal and deposit method was both Jeton and now I have 2x 4000 and 1x 2000 euros waiting for almost 48 hours
Dear Nexty,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Da, razumem da neke stvari zahtevaju malo vremena, ali ovde se radi o kazinu Dama NV i zapravo nikada ne traju više od 24 sata.. plus činjenica da je to bio depozit za pravi novac i tok igre sa kojim pobeda je nastala kada je 8-9 Bonusbuis postojao, nema baš mnogo za proveru, kao što sam rekao, kic je već prošao.
Yes, I understand that some things take a little time, but this is about a Dama NV casino and they actually never take more than 24 hours.. plus the fact that it was a real money deposit and the course of the game with which the win came about was 8-9 Bonusbuys exists, there's not really much to check, as I said, kyc has already passed.
Ja ich verstehe das manche Sachen ein wenig zeit brauchen aber hier geht es um ein Dama NV casino und diese benötigen eigentlich nie mehr als 24 stunden.. dazu kommt das es eine Echtgeldeinzahlung war und der Spielverlauf womit der gewinn zustande gekommen ist aus 8-9 Bonusbuys besteht da gibt es nicht wirklich viel zu prüfen wie gesagt kyc ist auch bereits bestanden.
Dragi Nekti,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Veronika
Casino.Guru
Dear Nexty,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.