Zdravo Emersonjefb,
Ja sam Mihal i preuzeo sam ovu žalbu. Pregledao sam ovaj slučaj i samo da znate da je KIC kao i AML veoma važan i suštinski proces.
Razumem da KIC proces ponekad može biti frustrirajući i dugotrajan, ali kazina takođe moraju da poštuju pravila i propise, tako da, iako mogu da saosećam sa vama da ceo proces može biti lakši za korisnika ili brži, to je standardna procedura na koje kazina imaju pravo.
Uz ovo rečeno, kontaktiraću kazino da rasvetlim ovu stvar.
Želeli bismo da pozovemo Liberti Slots Casino da se pridruži razgovoru.
Dragi Liberti Slots Casino,
Iako se podrazumeva da kazina mogu zahtevati različite dokumente za KIC i AML procese, možete li nam dati objašnjenje zašto slike koje je igrač dao nisu dovoljne?
Hello Emersonjefb,
I'm Michal and I have taken over this complaint. I have reviewed this case and just so you know the KYC as well as AML is a very important and essential process.
I understand that the KYC process can be sometimes frustrating and lengthy, but the casinos need to follow rules and regulations as well, so although I can empathize with you that the whole process can be done more user friendly or quicker, it is a standard procedure that the casinos are entitled to.
With this being said, I will contact the casino to shed more light on this matter.
We would like to invite Liberty Slots Casino to join the conversation.
Dear Liberty Slots Casino,
While it's understood that casinos may require various documents for KYC and AML processes, can you please provide us an explanation on why the pictures the player has provided are not sufficient?
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