Poštovani rianmarsh1994aol.com,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za problem na koji ste naišli sa Lottolandom u vezi sa zatvaranjem naloga nakon zahteva za povlačenje.
Da bismo vam pomogli u vezi sa vašim slučajem, možete li nam dati dodatne detalje?
- Konkretno, želeli bismo da znamo da li ste dobili bilo kakvo obaveštenje ili objašnjenje od Lottolanda u vezi sa zatvaranjem vašeg naloga.
- Pored toga, ako su postojali uslovi i odredbe u vezi sa promocijom besplatnog okretanja koju ste spomenuli, pružanje tih detalja bi bilo od pomoći za našu istragu.
Vaša saradnja u pružanju ovih detalja će nam pomoći da istražimo i radimo na rešenju. Ako imate bilo kakvu relevantnu komunikaciju ili dokumente u vezi sa zatvaranjem naloga ili promocijom, slobodno ih prosledite petronela.k@casino.guru radi daljeg pregleda.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear ryanmarsh1994aol.com,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you encountered with Lottoland regarding your account closure after a withdrawal request.
To better assist you with your case, could you please provide us with additional details?
- Specifically, we would like to know if you received any notification or explanation from Lottoland regarding the closure of your account.
- Additionally, if there were any terms and conditions associated with the free spin promotion you mentioned, providing those details would be helpful for our investigation.
Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant communication or documents regarding your account closure or the promotion, please feel free to forward them to petronela.k@casino.guru for further review.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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