mBitCasino - Igrač je uspio otvoriti račun iz ograničene zemlje.

I noticed something that had never once been brought to my attention, or even considered a possibility in all these years.

Per their Terms & Services: 

2.3 Users from the following countries ("Restricted Countries") are not allowed to deposit or play real money games: United States of America and their territories, United Kingdom, Portugal, Slovakia, Spain, Israel, France and their overseas territories (Guadeloupe, Martinique,, French Guiana, Réunion, Mayotte, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Lithuania, Netherlands Antilles, Curaçao. The casino cannot guarantee the successful processing of withdrawals or refunds if a player violates this Restricted Country Policy.

Wait a minute, what? Players from the United States are what now-- not allowed to play with real money?

Most of the online casino’s with United States restrictions in place, players are blocked before you can even load the loading page, so the lack of care to do do this seems like a bit of a questionable approach. On top of this, the folks at Mbit knew from day one that I was located in USA-- 

12.2 We collect players' personal information when players register on our system, respond to our communications or contact our customer service team. The information may include the player's name, date of birth, home address, email address, IP address, credit and debit card information, and some other personal information. The personal data of the players are available to the employees of mBit-Casino, the employees of the software provider Dama NV, payment service providers and other third parties who support mBit -Casino in providing gaming services to end users. 

Additionally, from the first time I ever requested a payout, I was never asked to provide any KYC proof or any identification. The casino is very fast with the process and I had my withdraw completed and was on my way. Never knowing that this entire time, I would technically have been considered someone who was gambling from a jurisdiction which was not allowed--

9.9 The casino reserves the right to check player’s identity (KYC procedure) prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. Failure or denial to pass the identity check will result in confiscation of winnings and refund of the last deposit.

Despite massive and consistent deposits, I never had that big of wins. I think it came down to the fact I played either blackjack, or not the greatest slots, but the largest win I ever had was for around $4,000. (I understand it is a good win, but in the scheme of things, not really. That said, what (if any) protections do players who have fallen victim to this have when they hit a jackpot? Would a higher cashout have been denied? 

I have no doubt that if I were to ever have had a substantial win, that this would have all come to haunt me. I would have been not only accused of being a player from the US (which to be fair, I am) but also have been accused of not completing a profile that is not, nor has been required for me to complete. Completion of a "Profile" as requirement has never been enforced, nor requested. So the implication here that is either not an actual "requirement" as there’s has been zero consequences so far by leaving it incomplete or blank - or the casino is violating it's own terms. This is again, constitutes a violation of your terms and conditions/or services. 

Again, to be clear, it is a direct breach of their license/terms to instruct players to complete a profile and provide information and not actually enforcing it, as I continued to deposit and cash out. This evades the fact that the player has to enter their factual location, though this is ready made available to your team based on my IP address. Is this in order to make a loophole to continue to deposit and play, or am I not understanding something? Is this a common casino practice for casino’s under the Dama N.V group, or ones licensed by Antillephone N.V?

To add to this, after reading this websites own "FAQs" page, it states that all that’s required to create an is account is the following

"To get started head to the main page and click on our 'Sign up' button, a pop up will appear to enter your email and create a password.Afterward, you'll receive an email where you can verify your email address to complete the registration and you are all done!

I also received an email in I also received emails confirming this: <joanna@mbitcasino-58bace2337bd.intercom-mail.com>

Date: Sat, Feb 29, 2020 at 3:08 AM

"You should be able to request the cashout without any issues. "

Also, my chat post stating USA players not allow was deleted by casino. This again, just goes to show their attempt to hide this FACT, and it should not be a secret. Again, this speaks volumes on how they are purely looking to hide this fact, and this is not okay. 

Thank you in advance

Dear Monikam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found https://www.mbitcasino.com/terms-and-conditions:

"2.3 Users from the following countries ("Restricted Countries") are not allowed to deposit and play real money games: United States of America and its territories, United Kingdom, Portugal, Slovakia, Spain, Israel, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Lithuania, Dutch West Indies, Curacao. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy."

Since the casino operates under the "Deposit and Play" system, and the website is not blocked for the players from United States, could you please confirm once again that you haven't completed your player's profile?

Do I understand correctly that you have been paid previously and there are no funds being held by the casino?

Thank you in advance for your reply.

Best regards,

Petronela

correct- i was paid out previously multiple times. Also, I did not complete a profile. Per their FAQ section it states:

"Only data you need to provide is a valid email address and set up a strong password for your account.

If you are interested in playing our live games, the basic profile information is required to be filled out, you can find the form within your profile dashboard, under the 'Profile' tab."https://help.mbitcasino.com/en/articles/4322130-what-information-do-i-need-to-provide-upon-registration

I believe I may have resolved this case with casino with their support team. Can we pause this, or better yet, close this case. If something happens else happens, I’ll reach back out and let you know or start a new complaint. But for now at least, you can consider this case closed. I’m satisfied with the resolution they said they will do.

Thank you very much, Monikam, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Yes. I can definitely confirm issue has been fully resolved. I appreciate mbitcasino support team. They are the best. Please consider this closed. Thank you.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Monikam, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru