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The casino refuses to pay me my prize of €542, even though they paid me a prize just minutes earlier in the same game.

My player ID is 125629229

I need help. They are being unfair.

El casino se niega a pagarme mi premio de 542€ cuando me ha pagado un premio minutos antes en ese mismo juego.

Mi id de jugador es 125629229

Necesito ayuda. Son unos abusones

Dear bftrader14,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with MostBet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Yes... They are saying they are checking in case I cheat or something like that.... I've been with them for years and now they say this... They just refuse to pay and that's it. When I was gambling all day and they were paying minutes before that prize !

I have been given this tracking code

1359174853

They are scoundrels, let's see if they give me my money through you.

Me han dado este código de seguimiento

1359174853

Son unos sinvergüenzas a ver si a través de ustedes me dan mi dinero

Dear bftrader14,

So you are basically waiting for a withdrawal now?

I'm waiting for them to pay me the prize and when they do I'll withdraw the next one... But 72 hours have passed since the payment deadline and nothing has happened.

Estou esperando me paguem o premio e cuando paguen já retirarei o seguinte jogando não sei... Mais já pasaron 72h que era o plazo de pago e nada

My game was a clear winner according to the terms and conditions established by mostbet. However, after 72 hours I have not received the amount of the prize to which I am entitled.

I would like to emphasize that I am confident that the casino values transparency and fulfilling its obligations to its customers. Therefore, I request that the corresponding amount be credited to my account as soon as possible.

O meu jogo foi claramente vencedor conforme os termos e condições estabelecidos por mostbet. No entanto, já passadas 72h não recibim o valor do premio ao que tenho direito.

gostaria de enfazitar que estou confiante de quê o cassino preza pela transparência e pelo cumprimento de suas obrigações para com seus clientes. por tanto, solicito que o valor correspondente seja creditado na minha conta o mais breve possível. 

Hello bftrader14,

Would it be possible to forward your betting history to nikolas.b@casino.guru? Is the uncredited bet visible there?

Dear bftrader14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.