Ne mogu da prihvatim ovo objašnjenje. 5. decembra, pokušao sam da podignem svoje stanje, ali je veb lokacija zahtevala da povežem svoj broj telefona. Pošto imam telefonski broj na kineskom kontinentu, koji kazino ne podržava, nisam bio u mogućnosti da podignem svoj novac. Dana 6. decembra, poslao sam vam e-poštu tražeći podršku i započeo dugotrajan KIC proces. Ne razumem zašto je moj saldo nestao, jer nikada nisam podizao novac. Štaviše, nisam uspeo da uspešno povežem svoj broj telefona, pa kako sam mogao da podignem svoj novac? Treba mi kazino da pruži objašnjenje.
Iz ova dva zapisa o povlačenju se vidi da sam 23.05.23. u 12:10 podneo zahtev za povlačenje, koji ste vi poništili jer ste tražili od mene da dam broj telefona za KIC verifikaciju. U to vreme, moj nalog je bio zamrznut. Ne znam kako sam mogao da podignem svoja sredstva dva sata kasnije. To očigledno nije bila moja akcija.
I cannot accept this explanation. On December 5th, I attempted to withdraw my balance, but the website required me to link my phone number. Since I have a Chinese mainland phone number, which the casino does not support, I was completely unable to withdraw my money. On December 6th, I sent an email to you seeking support and began the lengthy KYC process. I don't understand why my balance has disappeared, as I have never withdrawn any money. Furthermore, I was unable to successfully link my phone number, so how could I have withdrawn my money? I need the casino to provide an explanation.
From these two withdrawal records, it can be seen that on 05.12.23 at 12:10, I submitted a withdrawal request, which was canceled by you because you asked me to provide a phone number for KYC verification. At that time, my account was frozen. I don't know how I could have withdrawn my funds two hours later. That was clearly not my action.
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