Zahtevao sam povlačenje pre više od 45 dana za iznos od 285389 CLP, ali nikada nisam dobio novac. Podneo sam više žalbi na veb-sajtu, a 20 dana kasnije, dobio sam e-poštu u kojoj se navodi da će moja sredstva biti vraćena na moj Skrill nalog.
Prošlo je 45 dana, a novac još nije stigao. Kada se žalim putem ćaskanja, insistiraju da je moje povlačenje plaćeno, ali mi nikad ne šalju račun kada to tražim. Štaviše, nikada ništa nisam dobio, a sada mi kažu da više neće pomoći jer mi je stanje na računu nula i moj korisnički nalog je suspendovan.
Na kraju su mi ukrali novac; Nikada nisam primio nikakvu uplatu.
Treba mi pomoć iz kazina, molim.
I requested a withdrawal over 45 days ago for the amount of 285389 CLP, but I never received the money. I submitted multiple complaints on the website, and 20 days later, I received an email stating that my funds would be refunded to my Skrill account.
It's now been 45 days, and the money still hasn't arrived. When I complain via the chat, they insist that my withdrawal has been paid, but they never send me the receipt when I ask for it. Furthermore, I have never received anything, and now they say they won't provide further assistance because my account balance is zero and my user account has been suspended.
In the end, they stole my money; I never received any payment.
I need assistance from the casino, please.
hice un reitro hace mas de 45 dias por la cantidad de 285389 CLP, el cual nunca me llego ese dinero, hice muchos reclamos en el sitio web y despues de 20 dias me llego un correo diciendo que reembolsaran mi dinero a mi cuenta de skrill.
pasaron 45 dias ya y aun no llega ese dinero, cuando reclamo en el chat, ellos insisten que me pagaron mi dinero, pero no me envian el comprobante de pago cuando se los solicito, y el dinero jamas me llego y jamas me enviaron nada. ahora dicen que no me atenderan mas por que mi cuenta esta en 0 y mi usurio esta suspendido.
finalmente me robaron mi dinero, jamas me pagaron nada.
necesito ayuda del casino por favor.
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