Zdravo, želeo bih da napomenem da čekam da kazino odgovori na dva različita imejla:
„Buenos dias,
Hvala na odgovoru, ali ovo ne rešava moj slučaj. Prihvatam ovu klauzulu i ako odlučim da nastavim da igram u vašem kazinu, promeniću lozinku radi bezbednosti.
Ono što pitam je sledeće:
- Istorija pristupa između 00:00 i 09:00 8. februara.
- Bankovne račune na koje je poslat moj novac.
- Obrazac zahteva.
U slučaju da nemam gore navedeno, ponovo mi je žao, ali slučaj će biti prijavljen kancelariji potrošača u mojoj zemlji i biće lično obrađen sredstvima koja su mi dostupna.
Razumem da je za vas to samo još jedan slučaj, ali ovu nesigurnost stvorenu u jednom danu igre ne mogu da dozvolim.
Očekujem odgovor.
Pozdravi."
„Buenos dias,
Da bi pratila slučaj, moja banka je odgovorila na moj prvi upit o odbijenoj transakciji. Ovo je bio njihov odgovor:
„Dragi gospodine G***:
Odgovaramo na vaše pismo, koje je uneto u ovu Službu za potraživanja i korisničku podršku sa gore navedenim registracionim brojem, u kojem izražavate nelagodu što ne vidite da je transfer koji je trebalo da bude prikazan na vašem nalogu.
Zainteresovani za ono što izlažete, obaveštavaju vas da sa dostavljenim podacima nismo mogli da lociramo predmetni transfer. Stoga, molimo da nam, kako bismo odgovorili na vaš zahtev, pošaljete više detalja o operaciji, navodeći dokumentaciju koja dokazuje da ju je poslao izdavalac, uključujući informacije kao što su referenca operacije, datum i iznos koji nam omogućavaju da lociramo U slučaju međunarodnog transfera, morate nam dostaviti Svift koji je izdala banka nalogodavac, kao i sve druge dodatne informacije.
Bez još jednog detalja, koristimo priliku da vas veoma pažljivo pozdravimo."
Stoga vas molim da mi date informacije koje su od mene tražene: prateću dokumentaciju od pošiljaoca, uključujući informacije kao što su referenca transakcije, datum i iznos koji nam omogućavaju da je lociramo, u slučaju međunarodnog transfera, mora dostavlja Svift-u koji je izdala banka nalogodavac kao i sve druge dodatne informacije.
Hvala unapred.
Pozdravi."
Hi, I would like to note that I am waiting for the casino to reply to two different emails:
"Buenos dias,
Thanks for the answer, but this does not solve my case. I accept this clause and if I decide to continue playing in your casino I will change the password for security.
What I ask is the following:
- Access history between 00:00 am and 09:00 am on February 8.
- Bank accounts where my money was sent.
- Claim form.
In case I do not have the above, I am sorry again, but the case will be reported to the consumer office in my country and will be dealt with personally with the means at my access.
I understand that for you it is just another case, but this insecurity created in a single day of play I cannot allow it.
I await your reply.
Regards."
"Buenos dias,
To follow up on the case, my bank has replied to my first query about the denied transaction. This was their reply:
"Dear Mr. G***:
We reply to your letter, which was entered in this Claims and Customer Service with the registration number indicated above, in which you express your discomfort at not seeing a transfer that should have been issued reflected in your account.
Those interested in what you expose, inform you that with the data provided it has not been possible for us to locate the transfer in question. Therefore, we ask that, in order to attend to your request, you send us more details about the operation, providing documentation proving that it was sent by the issuer, including information such as the operation reference, date and amount that allows us to locate it, in In the case of an international transfer, you must provide us with the Swift issued by the ordering bank as well as any other additional information.
Without another particular, we take advantage of the opportunity to greet you very attentively."
I therefore ask you to give me the information I am asked for: supporting documentation from the sender, including information such as the reference of the transaction, date and amount that allows us to locate it, in the case of an international transfer, it must provided with the Swift issued by the ordering bank as well as any other additional information.
Thanks in advance.
Regards."
Hi, I would like to note that I am waiting for the casino to reply to two different emails:
"Good morning,
Thanks for the answer, but this does not solve my case. I accept this clause and if I decide to continue playing in your casino I will change the password for security.
What I ask is the following:
- Access history between 00:00 am and 09:00 am on February 8.
- Bank accounts where my money was sent.
- Claim form.
In case I do not have the above, I am sorry again, but the case will be reported to the consumer office in my country and will be dealt with personally with the means at my access.
I understand that for you it is just another case, but this insecurity created in a single day of play I cannot allow it.
I await your reply.
Regards."
"Good morning,
To follow up on the case, my bank has replied to my first query about the denied transaction. This was their reply:
"Estimado Sr. G***:
Contestamos a su escrito, que tuvo entrada en este Servicio de Reclamaciones y Atención al Cliente con el número de registro arriba indicado, en el que manifiesta su malestar al no ver reflejada en su cuenta una transferencia que deberían haberle emitido.
Interesados por cuanto expone, comunicarle que con los datos aportados no nos ha sido posible localizar la transferencia en cuestión. Por tanto, le rogamos que, para poder atender su solicitud, nos remita mayor detalle sobre la operación, aportando documentación acreditativa de su envió por parte del emisor, que incluya datos como referencia de la operación, fecha e importe que nos permita localizarla, en caso de tratarse de una transferencia internacional debe facilitarnos el Swift emitido por el banco ordenante así como cualquier otra información adicional.
Sin otro particular, aprovechamos la ocasión para saludarle muy atentamente."
I therefore ask you to give me the information I am asked for: supporting documentation from the sender, including information such as the reference of the transaction, date and amount that allows us to locate it, in the case of an international transfer, it must provided with the Swift issued by the ordering bank as well as any other additional information.
Thanks in advance.
Regards."
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